tillys.com Reviews
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1.2 / 5
Average user rating
216
Total reviews
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tillys.com Reviews
Read real experiences from customers of tillys.com.
Brands may not incentivize or pay to hide reviews.
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Danyel Lucas
March 19, 2026
Tried placing an order MULTIPLE times…
Tried placing an order MULTIPLE times all for their website to say "oh snap theres been a problem" OR "invalid payment toke" I reached out to customer service and they said to clear my cookie/cache or use a different browser. I already did all those things. April then said "sounds like a webiste issue" LIKE NO SHIT CAN SOMEONE FIX IT? I finally got my order placed by checking out as a guest so then I couldn't claim my rewards or earn any points. Gunna have my son start shopping elsewhere.
Brenda Esparza
March 13, 2026
Lousy customer service
I placed an order on 03/10 and received an email on 03/12 saying it was delivered, but I never received the package. I called customer service and spoke with April, explained the situation, and was basically told to investigate the delivery myself, submit photos of my home, and fill out multiple forms — all before the company even contacts the carrier. I look online and nothing of all these conditions are listed under their website. They should let clients know before they spend their money purchasing with Tillys. This is unacceptable and extremely poor customer service.
Colin
March 10, 2026
My Tilley tuff pants ripped the first…
My Tilley tuff pants ripped the first day up the middle of the rear of the pants. There was very little stress on the pants. 2nd day another pair ripped up the pocket seam at rear to belt line. There were no snags on anything. I am a construction manager and I don’t wear my pants very hard. I was very disappointed after spending 400$ on Tilley product at Rona in Kelowna bc. Colin.
nicole cerna
February 27, 2026
Terrible online experience
Terrible online experience, two charges and I still don’t have my order, I want to cancel my order and they have me on the phone for a while, if you can, please don’t buy from their website, it’s a waist of time and trust that they will not help you at all
Erika Lanham
February 26, 2026
Zero stars if I could. Tillys is a joke.
Zero stars if I could. I ordered a package February 18th, received an email saying it shipped the 19th. To this day it is still sitting on awaiting carrier pickup. I have contacted Tillys and am just given the run around. I have contacted FedEx who says Tillys has not given them the package and not arranged for a pickup, so it seems Tillys is just lying about even shipping it. They’re refusing to refund me, said they have to “open a claim.” The claim has been open for 4 days now and still no answer as to what happened with my package. So basically I’m out $80 for a package I’ll most likely never receive and their customer service is so bad and does not seem to care at all. DO NOT SHOP ONLINE HERE. If you have a Tillys near you, go in store, but definitely do not order offline. I don’t have one near me so unfortunately I did not have a choice but it is a lesson learned. I will never shop here again.
Minnie
February 20, 2026
Tillys is the worse retailer
Tillys is the worse retailer. I ordered from them Feb. 12th for overnight delivery and to this day I haven't received my order. It's still awaiting carrier for pick up when I check the status. They don't know where my order is at. Horrible customer service.
Carl
January 10, 2026
A total farce of a company
A total farce of a company. I placed two separate orders that were supposedly shipped on the same day (with unique tracking numbers). Only one package arrived, the other was nowhere to be found. The delivery confirmation photos are literally identical. Both showing the exact same image of a single package. Then they claimed they aren't responsible for stolen packages and that I should file a police report. Blatantly ignoring the fact that the two packages have the same delivery confirmation photo which of course only shows a single package (which in fact was not stolen). Perhaps that's an issue with the carrier, but Tilly's wouldn't even acknowledge that it made no sense. Goons. Shouldn't be in business at all.
BB
January 5, 2026
Horrible customer service
Horrible customer service. Shoes I ordered were never delivered. Delivery photo showed white paper. Opened a claim, waited for a month. Never received a refund or the shoes. Never ordering again. Shoes never delivered. I filed a claim, provided verification of my front door-even though the delivery photo only showed the corner of the package and not the actual location. I was neither refunded nor sent a replacement. I believe everything is fake about this site.
Karen
January 3, 2026
Zero stars
Zero stars. Tried to cancel my order via email 15 min after ordering and also made a phone call to customer service before my order even shipped because I found the item for half the price. They refused and created a shipping label immediately after I spoke with customer service knowing that I didn’t want the item shipped. Don’t order from Tilly’s! theyre overpriced, charge too much for shipping in returns and have terrible customer service!
C
December 31, 2025
Scammed by Tilly's.
I ordered from Tilly's on the 2nd of December and as of the 31st of December I still have not received my items. These were suppose to be Christmas presents but that has now been ruined due to the lack of support and effort from Tilly's. I contacted 5 plus times in hopes of getting any information or help but instead was lied to about where my package was and received false package updates. To top it off, I haven't even received a refund and have now waited over a week just for the Supervisor to respond.
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