tidio.com Reviews
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3.8 / 5
Average user rating
224
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tidio.com.
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tidio.com Reviews
Read real experiences from customers of tidio.com.
Brands may not incentivize or pay to hide reviews.
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Yair Oren
March 27, 2026
Tidio has been overcharging us for…
Tidio has been overcharging us for years. We currently use around 700 conversations, yet we’ve been charged for a 50,000-conversation plan and they are unwilling to adjust it to better fit our actual usage. They continue to insist on keeping us on this higher-priced plan, which feels predatory and disgusting. Chris, Senior Customer Experience Specialist, is responsible for this situation.
David Noriani
March 23, 2026
Same criminal using different names as…
Same criminal using different names as shell companies but all have bad ethics and best to avoid. We avoided a contract with them when we found out their criminal history and fraudulent companies. Undercover price-gouging investigation leads to eight arrests during coronavirus pandemic.8 people arrested in San Diego County for price gouging items online during coronavirus emergencyLicense # 1070806Name DAVID NORIANIBusiness InformationCLEARMAX WINDOWS & DOORS INC7313 CARROLL RD BSAN DIEGO, CA 92121Business Phone Number:(858) 220-1179David Noriani8187445641License # 1076513Business InformationMILAN DESIGN & BUILD7313 CARROLL RD STE BSAN DIEGO, CA 92121Business Phone Number:(818) 744-5641Former expired licenseContractor License # 990756Business InformationDIVINE HOME REMODELING INC8380 MIRAMAR MALL STE 227ASAN DIEGO, CA 92121Business Phone Number:(858) 810-8257Entity CorporationIssue Date 02/20/2014Expire Date 02/29/2024License StatusThis license is expired and not able to contract at this time.
Research Development
March 15, 2026
Customer service is good
the customer service is good and it's AI features such as auto response is excellent.
Julia Wilson
March 4, 2026
Good experience overall
Good experience overall. This does what it's supposed to do. I just wish there was a knowledge base / help center / docs feature. Tried searching for it but didn't find anything.
Léo Fontaine
February 26, 2026
Good features, great support
All support tools have the same features now. What I really like about Tidio is they also provide good support themselves. I was having trouble displaying the chat button on my website and support helped me fix it in no time.
David Harvin
December 15, 2025
I worked with Carol
I worked with Carol, who was extremely knowledgeable, patient, and helpful. I could not have solved my issue without human interaction...at least on this one. Great job, Carol.
Kirsten
December 9, 2025
Not the best experience!
I cannot get this to show up on my website. I sent emails and opened up multiple tickets via the chatbot. I received one rude email from Carlos saying "I emailed you back. Please check your spam".Finally, I schedule a call to chat with someone before our plan renews and 3 minutes before the call Carlos cancelled. Come on Carlos!UPDATE: Carlos reached out and fixed my problem! Thank you!
R. Louis
November 18, 2025
good product
good product, great customer service
Sam Gadalla
October 31, 2025
Tidio is a scam
Tidio is a scam. They doubled my rate without notifying me and chargied me for an entire year. I then tried cancel and they would not refund. I am trying to cancel without a refund now and they still won't cancel the account. Pretty sure they are going to try to bill me again at the end of the year. Stay away!
Frau Waqas
October 28, 2025
Great customer support and easy-to-use live chat tool
Tidio is a very user-friendly and reliable chat platform. The setup process was quick, and the integration with our website worked smoothly. The live chat and chatbot features make it easy to connect with customers in real time. The customer support team is also very responsive and helpful whenever I have a question.One small area for improvement could be adding more customization options for the chatbot design. Overall, a great experience and a useful tool for improving customer communication!
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