thrifty.com Reviews
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1.9 / 5
Average user rating
3664
Total reviews
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thrifty.com Reviews
Read real experiences from customers of thrifty.com.
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Andrew Fleming
March 23, 2026
Beware Fuel charges
Although collecting and dropping off the car was straightforward I was charged for fuel when returning it with a full tank. This was even after the staff checked the car and confirmed that it was a full tank. They said the payment was automatic and would be refunded in up to 10 days. I’ve not had a refund and no one responds to emails raising my concerns.
nibi naidu
March 22, 2026
Thrifty added a $250 cleaning fee to my…
Thrifty added a $250 cleaning fee to my final bill without providing a single photo, inspection report, or itemized explanation. My receipt shows the car was returned with fuel at 100% out and 100% in, and there was no spill, damage, or unusual mess. Thrifty’s own public policy says extra cleaning charges range from $50 to $250, depending on the circumstances, yet they imposed the maximum amount without supplying any proof. This looks arbitrary, excessive, and unsupported. I am formally disputing the charge and would urge customers to review post-return charges very carefully.
Danny Liu
March 21, 2026
God awful.
God awful.Waited 2 hours in line while the staff were boozing around, was told to wait 45 minutes in addition when we got to the counterThen, the lady said they had a car available but only if we upgraded. We agreed, and after entering the garage, we realized they had plenty of cars available, but were manufacturing the apparent shortage and long wait queue to squeeze more money out of customers. Absolute garbage behavior. I would pay more for the same car from a different company next time.
Hishiar
March 21, 2026
I picked up a rental car from Thrifty…
I picked up a rental car from Thrifty (booked via Booking.com) late Thursday night. The vehicle was in an appalling and unsanitary condition, with what appeared to be biological waste in the cup holders. This is a direct health hazard, especially when traveling with children.I have spent two days of my vacation trying to resolve this. I attempted to call multiple support numbers with no answer, and I personally visited the local branch at 7471 W Irlo Bronson Memorial Hwy. The staff there simply stated they had no replacement cars and could not help me.It is now Saturday, and I am still stuck with a car that should never have been cleared for rental. The lack of hygiene and the total absence of customer support is shocking. I expected a professional service, but I have been left to deal with this health hazard on my own. Extremely disappointed.
Alyssa Saura
March 20, 2026
If you are going to get a car rental DO NOT USE THRIFTY
If you are going to get a car rental, DO NOT use Thrifty Car Rental. We picked up the car from the detroit airport and drove to Tennessee over Thanksgiving. We used tickets at work, which is a third party company, to book the rental. We were charged $560 through tickets at work. When we picked up the car, we had to put a card on file which I figured would be for damage purposes. They then charged me $442. I figured the $442.00 was the hold as a just in case.... Unfortunately the charge of $442 never fell off our card. I filed a dispute with our credit card company. They ended up closing the dispute because Thrifty Car Rental NEVER RESPONDED TO THE DISPUTE INQUIRY AFTER MULTIPLE ATTEMPTS OVER A 3+ MONTH PERIOD. I received the notification of the dispute being closed and called Thrifty. After being on a merry go round of lies, I was able to get my case "escalated." I received an email a couple of hours later saying they were refunding $296. I proceeded to call again and demand for the full refund. My inner Grandpa Fisher came out, during both calls if im being honest, and the rep did tell me that I'm now getting the difference back too. Thankfully I have two emails stating what they are giving back to me. We shall see what happens as it will take 72 hours. 🙄
Lily
March 19, 2026
We paid double the initial amount!
We paid double the initial amount after returning the car. No choice was given but apparently I “bought” extra insurance even though I already had full coverage through Ryanair when I booked the vehicle. I paid an additional 217,84 euro extra to my initial amount of euro 187,49. This is a scam for sure!
denise darnell
March 17, 2026
Not clear on fees
Rented from RDU. Confusing pick up desk layout as they share a building with Hertz etc but don’t make it clear that there’s one line for all rentals. Once I was seen, all was good except it wasn’t clear that if I accepted the prepaid fuel surcharge, I would be charged for a full tank of fuel, no matter what amount of fuel was left in the tank. Just cheaper to fill up before you get to the airport.
Leigh
March 16, 2026
Pick a local company in FUE.. not this lot
When we arrived at the car rental queue, there were 5 other sets people in front of me. I looked over at Cicar where 40 plus people were in the queue.. I thought at the time I'd made the right choice.... How wrong of me.... 35 minutes passed.... Cicar had an empty queue.... I still had 3 other sets of people in front of me... Finally after an hour it was my turn... The system set up it appears they literally have to manually input every detail again, stuff that should be there from the booking.... It was slow and arduous given the one finger typing method employed by the member of staff. Then the upselling starts... Do you want an upgrade for €20 a day.... No thanks... Are you sure... Yeah I'm positive... I later find out he's having to give me the upgrade as the type of car I booked they didn't have left... So trying to charge me extra for their mistake...he kept on making a point of this being a new car too... Then anyone who's hired a car before knows about the insurance upselling they try to do.... Once you've said no enough they finally listen. Finally have the keys.. described where to pick up car pretty badly after the go out the doors part .. Found the car, then we did a video all around it, it was in great shape tbh. ... We had a lovely 6 days in FUEThen the return..... We drove back around late afternoon, got to where we needed to be and parked up. The fella came over we waited for him to inspect it . Literally he went over the car about 3 times then says we have a problem... On the front end of the car the plastic at the bottom had the slightest of scuffs on it... I know I haven't caused it because where we were staying and everywhere we went, we literally have parallel parked... There's no other option.. he says can you prove it wasn't you. From our video we took . It's literally inconclusive either way.. as it's night time and dark, and it's dark plastic literally can't tell either way.. we got charged €99 euros for something so minor. Never again!
Mark Pattenden
March 14, 2026
Rented from Nice airport
Rented from Nice airport. I needed snow chains as part of legal requirement, which on Thrifty site is shown as 8 euros a day. When I got the desk and asked for them (they had been contacted in advance) I was told the charge was 120 euros! I pointed out the website said different but the attendant wouldn't budge. In the end I had to agree to upgrade car with winter tyres for 60 euros as obviously cheaper, which is ridiculous. How can chains that just stay in boot cost 120 euros? Utter joke, feel conned into paying extra money. Don't trust Thrifty!
Michael Cohen
March 13, 2026
The worst car rental experience I’ve…
The worst car rental experience I’ve ever had. I paid for months in advance. I still had to wait in line. I would not use his car company. They are thrifty taking your money!
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