theworks.co.uk Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,368+ users reviewing The Works Stores Limited. Read verified ratings and real customer experiences on theworks.co.uk before you order.
Related articles
1.8 / 5
Average user rating
1368
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for theworks.co.uk.
Brands may not incentivize or pay to hide reviews.
theworks.co.uk Reviews
Read real experiences from customers of theworks.co.uk.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Simon
April 6, 2026
Taplow store staff are brilliant!
Just went to the Taplow store today. There was one member of staff who was so lovely and helpful, the extra effort she went to really made my day and I was only after an extra roll of sellotape! Thank you.
Sophie
March 28, 2026
Flabbergasted!!!
I am flabbergasted at the decision to stop online orders! While I welcome the support for local shops, they don't offer the choice and stock that online retail provides. Last month I ordered 12 of the same puzzle for an event in my local community. I doubt a shop will have that many copies of a puzzle for next year's event! One of the recent reviews says that shops don't take orders. If that's the case, organising another charity fundraising puzzle event will prove costly, as no other retailer can beat The Works on puzzle prices!
Alicia R
March 20, 2026
End of click and collect is a SAD DAY :(
Just had an email to say no more click and collect for books (that's the only thing I use The Works for). And on contacting them you won't even be able to order the titles you want from a store. My nearest stores are over 10 miles away and have limited paperbacks so I have always surfed all the titles on line and click and collected them from store. This is so disappointing, probably won't be travelling all that way to store to find no titles I really want. Edit: I'm still being bombarded by emails from them telling me about products and what is the point of this when the nearest stores to me only stock a small range of anything?
Agnes
March 20, 2026
Can't believe they are closing their…
Can't believe they are closing their website for ordering. It's the only place you can actually get what you're looking for. The shops never stock the books in the stores. Same with their craft supplies, always got them online, never in store. Slightly old fashioned to close a website while stores are still open with only a fraction of the good stock. Disappointed I now need to spend my money on other websites.
Richard Lew
March 20, 2026
Now they have ended click and collect…
Now they have ended click and collect as a disabled customer they are no longer worth the effort to order from them . Their courteous staff would always bring my order to my car when parked outside by prior arrangement. Might as well go online and use Amazon hope it was worth the effort to alienate customers in these trying times
JANE
March 20, 2026
Have just received an email to say you…
Have just received an email to say you have finished with on line orders. So glad we have a local shop to go to. Always a great store to shop in.
Gina
March 13, 2026
Kirsty in Beverley store was so so…
Kirsty in Beverley store was so so amazing, it was the 1st time we visited the store , loads of stuff to buy at reasonable prices and we were not too sure what to buy but Kirsty went around the shop to get some stuff for us and also gave good recommendations on what would be appropriate the kids age range. Kids were happy. And many thanks to Kirsty , was very friendly, professional and attentive.
Lisa Smith
March 12, 2026
DO NOT SHOP AT THE WORKS HIGH BARNET
Visited the store in the past few fays wanting some books from the LGBT section to find there is no section of these books. When I asked a staff member they explained to me that they don't put those types of books out and that they are kept in a box in the store room. I asked why and they said the store manager Aran doesn't like books like that being on the shelf on the shop floor. I have never been to a store with such discrimination about books of this sort. This is a serious problem for a large company like the Works. On another occassion visiting the shop I witnessed a staff member called Emma swear on the shop floor. If I could give zero stars I would. This was the worst shopping experience I have ever had. DO NOT SHOP AT THE WORKS IN HIGH BARNET!
Marjory Love
February 27, 2026
Pamela at the Greenock store…
I am a regular customer in Greenock and I have been so heartened by one member of staff in particular and her name is Pamela.There is never a time I have been in the store where she is always so cheerful, helpful and professional.I hope this feedback gets to Pamela as she is such a great asset for your company.
Mrs Lisa Charles
February 24, 2026
This is a review for The Works
This is a review for The Works - 86 New George Street .My experience in there today being helped by Lynne and Sam ? Was truly second to none!professional, warm and friendly with a fabulous product knowledge … truly a pleasure to visit the store .Having shopped in both stores in Plymouth … this store should be their flag ship .Cannot thank them enough and will now be a frequent shopper !
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).