thewalkingcompany.com Reviews
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1.8 / 5
Average user rating
85
Total reviews
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thewalkingcompany.com Reviews
Read real experiences from customers of thewalkingcompany.com.
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Hallej
April 5, 2026
HOW TO LOSE A LOYAL CUSTOMER
I used to be a loyal customer of The Walking Company when they still had brick-and-mortar stores. This online experience cured me of that loyalty.I ordered two pairs of shoes in size 8M. They sent the wrong sizes, then sent a used replacement, then refused to fix the remaining wrong pair because I wore it long enough to confirm their mistake.So in the end, I spent about $150 for the privilege of being inconvenienced repeatedly.This was my last purchase from The Walking Company.
Ally Sharon
March 29, 2026
....
Extremely slow shipping! Have received several guaranteed delivery dates only for order to still be across the country, and customer service is very unhelpful. I can't speak for the quality of the shoes as I have yet to receive mine, but I recommend going quite literally anywhere else if you wish to actually wear your purchase.
Barbara McG
March 24, 2026
Everything is a problem
Everything is a problem. I went online to buy 1 pair of shoes. They charge an extra $4.00 so that IF you decide to return, you can do so for free. Then when I decided to return, that claim was no where to be found. I had to email & finally call to get it straight. They sent me a return label - I returned the sandals via FedEx ELEVEN days ago - still no refund. They are slow and just a more trouble than one should have buying shoes. I won't bother with WC again.
maca canseco
March 13, 2026
In love with my shoes!!
I loved the shoes I got, and they were at a great price with an additional discount. I really liked how much I could tailor my search to ensure I was getting everything my feet needed while still having the features I need for a specific type of shoe (i.e. hiking, indoor, etc). My experience was amazing. Shipping took 10 days but for me that wasn't a problem, it's not like I didn't have other shoes to wear in the meantime lol. Next shoes I need I'm buying from here again
M STRIPPOLI
March 11, 2026
ZERO RATING!!!
ZERO RATING!!!! I ORDERED AN EXPENSIVE WALKING SHOE, TRIED TO WALK IN THEM AND THEY WERE HIGHLY UNCOMFORTABLE. I SENT THEM BACK FOR A REFUND/CREDIT. THEY REFUSED. ARENT THEY CALLED "THE WALKING COMPANY". THEY ARE A PATHETIC COMPANY AND ITS NO WONDER THEY FILED FOR BANKRUPTCY. I WILL BE CONTACTING THE BETTER BUSINEES BUREAU
A Hart
March 11, 2026
Misleading Return Policy and Poor Customer Service
I strongly advise caution when purchasing from The Walking Company. Their return process is misleading and poorly managed. Although they advertise a “$4 pay‑now for free returns” option, they do not honor it. Instead, they attempt to charge at least $10 per pair to return—if they acknowledge the return at all.Customer service communication is inconsistent. While they may send an initial response, they typically fail to follow up or resolve the issue. In my case, I ultimately had to involve my credit card company to receive a refund.Based on this experience, I will not be purchasing from The Walking Company again.
S. TILLE
February 13, 2026
Scammmers.....worst company ever. NEVER Order from them
This company is the worst.......if they are even legit. I waited weeks for my shoes to arrive and they they sent the wrong size. The return person had me fill out a form several times that would not give me a return label or an address to return for full credit. Their 7 day return I'm sure is their ultimate saving. I will now give these shoes to a homeless person and go out of my way to make sure no one else ever buys from this company.
Karen Parker
January 8, 2026
Shipping was delayed several weeks
Shipping was delayed several weeks. When my shoes finally came I was out of town and not able to try out. By the time I was able to try on they time for return had expired and was not able to return. Reached out to the company with no response. Would not recommend
Anne W
January 6, 2026
I purchased two pairs of shoes for $420…
I purchased two pairs of shoes for $420 from the walking company 8 days ago. They charged my credit card that day. I've heard nothing about shipping since the email saying the order was placed, so I called them. They said they couldn't tell me anything about the order status, but they have had a lot of delays. I needed these shoes for a medical reason, and that answer was incompetent so it made me suspicious. I asked if they could verify that the shoes that I ordered were actually available and not sold out. It frustrated me even more that they then said they could check that (why wasn't that the obvious first thing they did before?). They found the shoes were out of stock. Enfuriating, but it gets worse. They say it could be that the shoes exist somewhere but they have to call the warehouse. I ask if I can wait on hold. They say they actually have no ability to call them, even though they are open, and they can only email them AND they don't know how long it will take the warehouse to get back. Unbelievable stupidity and incompetence in this whole system. I told the person helping me that this felt inexcusably incompetent for an industry that 8 days ago charged me $420 for two pairs of shoes. Their response was a robotic "this is the only way we do it." I will not order from them again. They don't seem to care at all about basically organizing their company to get the customer a product even when they are charging beyond luxury prices. Horrible.
Sandra Hammond
December 31, 2025
Mosey on!
I ordered the Mosey short boot..NOT worth the original $90. price OR the before Christmas "sale" price of.$74. They're now about $ 60!! The boot is well constructed made of suede. The lining is NOT shearling, but some poor-quality fake "fur". There is shearling covering the foot insert. It is supportive at this point. The boot IS short..barely covers the ankle! I would not buy these again.! They should sell for around $40.dollars!
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