thetimes.co.uk Reviews
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1.1 / 5
Average user rating
1010
Total reviews
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thetimes.co.uk Reviews
Read real experiences from customers of thetimes.co.uk.
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IAIN LEWIS
April 7, 2026
Don't take out a trial subscription
The product trial for £1/ 3 month access is good if you want it. Take it up at your own risk, this newspaper makes their revenue stream through charging "customers" for unwanted subscriptions that they make it virtually impossible to cancel until they have taken a full months payment (£30)
Andy Jones
April 3, 2026
Useless jokers
Absolute joke. Can’t unsubscribe without calling and speaking to some ghetto tool to go through questions. No one signs up like this anymore it’s not the 90s. Get real. We are being stuffed news all day inevitably. Now they’re saying I haven’t unsubscribed and need to pay lol. Jokers
Sarah Scragg
April 3, 2026
Scammy Experience
Same as everyone else. You cannot cancel the subscription by any means other than phone. Such a bad experience that I won't ever subscribe again. It's a shame as I enjoyed reading some articles, but just felt so scammy. On the phone they tried to reduce the £30 to £20 and finally £7.50. I'm glad new rules are coming in exactly for this reason. Just be fair and transparent. Also charge a fair price and you might stand a chance of retaining readers?
Richard Barnett
April 2, 2026
Hard to cancel subscription
Hard to cancel subscription - have to phone up, can't cancel online. But easy to start the 3 month long subscription online. No-expiry warning. Verbal threat of credit rating impact if your payment method had changed in those 3 months.Prepare for Call Centre upselling when you do get through. Avoid.
Grace Catherine Kiernan
March 27, 2026
After subscribing to The Sunday Times
After subscribing to The Sunday Times, London, for a 6 months one pound offer, I decided to cancel before the next roll on to a ten pound cycle subscription. As an overseas customer I sent 4 emails with my CPN information to the website cancellation site section for Overseas Cancellations. No reply after 3 months and I eventually discovered it was a scam, charges continued..... the site had been AI copied to look like the real Times site but it was a fraudulent...therefore no cancellations possible but money continued to be withdrawn....Be aware .....it's a common practice on line.
Amanda Lewis
March 21, 2026
Terrible App
Terrible App. Such a shame as I was looking forward to reading the articles. You have to log in and verify yourself every time you want to read an article. And the App is so slow. It is really unworkable.
Joel
March 20, 2026
Impossible to cancel
You cannot cancel on the app, website or chat. You have to phone up, the problem is that the "lines are busy" and they cut you off with an automated message as their phone lines are at capacity! Never heard of anything so ridiculous. I am now fighting them to refund my subscription fee
Jonathan Newby
March 7, 2026
Good paper but disrespects subscribers.
The content of the paper is good, with the exception of anonymous titillating articles for which The Times really should be ashamed.For many people, including me, the censorship by OpenWeb is abysmally bad, artificial without the intelligence. It works on the basis of blocking comments if a word is on their no-no list, regardless of context, which it cannot grasp. That makes commenting an obstacle course, with many perfectly reasonable comments blocked for no apparent reason. I guess The Times just doesn't want to respect their customers by spending the money to buy real AI.I also have a situation where I am repeatedly asked to log in, despite having a paid subscription, and being logged in. The Times did not bother to resolve my complaint, so nul points. A company where the customer is not king.
Edouard Noir
March 7, 2026
Unauthorized payment taken
Worst customer service I have ever experienced. You can subscribe online but cannot cancel online. Constant problems with account being cancelled, despite payment being taken, wrong amount being taken, etc etc. Their chat function is incompetent beyond belief.
crudots
March 2, 2026
Finally cancelled for good
Finally cancelled for good. No communication of restriction to 1 Person reading at a time, on international digital package.Rang to cancel last month when it first started to impact us but was offered "a solution" ... which wasn't. Was told to speak to customer service if it continued, as it was a glitch.Now told it was a policy change - great that you communicated it to customers???? Been told not possible to add a "bonus" email to international. Account was then cancelled with immediate effect but no refund of payment taken just a few hours ago. With this level of communication & CS you'll need every penny that you can get!!!!
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