thereformation.com Reviews
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1.7 / 5
Average user rating
819
Total reviews
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thereformation.com Reviews
Read real experiences from customers of thereformation.com.
Brands may not incentivize or pay to hide reviews.
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Jessy
March 17, 2026
Good quality products and nice customer service
I ordered three dresses for a wedding. The dresses were of high quality and good materials and the size guide was correct and helpful when ordering the dresses.The return that I handed in with their return label was delayed a month due to the couriers fault.Customer service was helpful and answered quick. They even returned me the money before receiving the dresses and kept me updated.
Cheyenne Green
March 15, 2026
Bad business practices
Bad business practices. I ordered a sweater wore it once and my perfume bleached it! My perfume has NEVER done this with any other item and this item has never even been washed. I reached out to reformation and was offered to return for a 5 dollar credit for my 80 dollar sweater…LOL what a slap in the face to a customer who has ordered for you for years which I won’t anymore since your quality has obviously gone down hill.
Lauren M
March 13, 2026
I want to try to give some feedback…
I want to try to give some feedback both positive and negative here. 1. I like that they are trying to give earth friendly options on their website. 2. The styles are sometimes fairly good 3. They are reliable when it comes to delivery and I have contacted support before and they were helpful. Serious improvements that need to be made:1. Website glitches every time I use it. Considering there is no app, I expect my page to keep my filters and not refresh me to the beginning after 5 mins. It’s insane and not worth my time if I am spending that much. It ruins experience. 2. Misleading on some clothing items being eco friendly. 3. Sale prices tend to go lower, so early access loyal customers get taken advantage of, leading to lost trust. Overall, I still visit the website but once I have tech issues, I am given a reminder of why I stopped shopping here. Thank you.
Emma
March 12, 2026
Disgusting - top covered in animal hair
Disgusting - they sent me a top covered in dog or cat hair - assuming a return from another customer. I expect much better quality control when I'm paying over £100 for a top! First and last order.
dove
March 5, 2026
Terrible quality
Terrible. I bought a set for £300, and the quality is worse than Zara. The jacket arrived all folded and completely shapeless. The color looks faded. It’s ridiculous how much they charge for their clothes—I would really think twice before buying from them. Pinterest style pictures on the website are far from reality.
Renee
February 16, 2026
Item not delivered
I purchased an item from Reformation which was never delivered. Reformation refused to provide any proof of delivery other than a piece of branded paper that said "item delivered". No address of delivery, no picture, no signature.And no effort at all to connect with the courier and find the lost item.I'll be buying my cheap polyester dresses from elsewhere going forward!
Ruth
February 13, 2026
Way, way overpriced for the quality
I bought a top for £98 and was shocked by the quality of the material. Very flimsy and shapeless. Similar tops would be between £20-30 anywhere else. It might be made of bamboo or whatever but it feels like standard jersey. If the bamboo is the reason for the extortionate pricing then you should say so clearly - e.g. "you will be paying a premium to dress in bamboo"! Sizing was off - I'm a normal uk size 12 and a size L was too small. Shipping costs were over £6.00 for a package that arrived via normal post in an envelope and a 5 day delivery - comparatively very expensive. Its a shame, as the styles and design on the website are lovely but the overall cost/ quality is a scandal in this day and age.
JM01
February 9, 2026
Unwearable after one wash
Purchased a white linen top, wore it once and washed it once, strictly following the care instructions. After that single wash, it became distorted and no longer hangs properly - the hem curves inward and won’t lie flat, making the lace detail invisible when worn.The issue appears to be differential shrinkage between the 100% linen outer and 100% rayon lining, meaning the lining now pulls the garment upward. Ironing and steaming didn’t help. Customer service declined to assist due to the purchase date (March 2024), despite the fact that the defect appeared immediately after the first wash.For a £150 garment, this is really disappointing. Will never buy anything from reformation ever again. Avoid avoid avoid.
sarah
February 6, 2026
horrible company
horrible company. i placed an order in dec and did return in january and technically it was a little after 30 days (even though still a month) and they refused to accept return, with tags, even though i kep hundreds of dollars of items too... they also make it so hard to get a return label... i wouldnt buy from this company. their materials are also SOOOO cheap feeling compared to the price. and they consider themselves eco friendly yet use leather and silk. very hypocriticial company. dont shop here!
Jessica Wilsher
January 27, 2026
Speedy delivery,appalling returns process
I received my order fairly quickly but unfortunately had to return,which is where it all fell apart. In spite of numerous emails to customer service,I had no contact from them. And when I finally managed to get the returns portal to work,it wasn’t made explicitly clear that you had to print your own return label. Having no printer at home made this extremely difficult. Had I known all of this,I would not have taken the chance of ordering from them in the first place. I should have read the reviews!!
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