theoutnet.com Reviews
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Join 8,207+ users reviewing THE OUTNET . Read verified ratings and real customer experiences on theoutnet.com before you order.
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3.4 / 5
Average user rating
8207
Total reviews
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theoutnet.com Reviews
Read real experiences from customers of theoutnet.com.
Brands may not incentivize or pay to hide reviews.
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Mei Wilson
March 29, 2026
The worst online shopping experience…
The worst online shopping experience ive ever had which is surprising as i trusted them as a brand. I bought 4 swimsuits, returned 3, got refunded for 2. Customer care is non existent. I raised a case through paypal, the outnet emailed to say close it and they can refund the difference. I did, i never heard from them. I called paypal and they cant do anything because i closed the case. I went through my payment card and now i am outstanding negative balance the additional i should have been refunded. Its been so stressful and its a nightmare -dont do it!
Sari
March 29, 2026
the slowest delivery on earth
The Outnet has the slowest delivery on earth always! if you have a certain date for your need, you need to reserve 2 weeks from order date to the delivery date. in this day and age it is just way too long!
Carol
March 28, 2026
Fabulous clothes and accessories
Fabulous clothes and accessories with great discounts. The site is a little confusing to navigate until you get used to it and what is terribly difficult is trying to understand the sizing which comes in lots of countries. A more comprehensive description would also help for example the length of garments, shoes slim fit etc. but I have snapped two excellent buys so I will carry on looking.
Adebimpe Adeshina
March 28, 2026
I ordered 2 items and received one…
I ordered 2 items and received one without the other . I reached out to the company over 3 weeks ago and all I got was they are still investigating. Just an earring from Zimmerman. I am quite disappointed in the service .
Mrs Yulia Ovanesyan
March 28, 2026
BAD EXPERIENCE WITH NUMEROUS ORDERS
I have been a loyal customer of THE OUTNET for many years, spending significant amounts on the platform. Unfortunately, my recent experience has completely changed my perception of the company — and not in a good way.The newly introduced return policy is not just inconvenient — it is fundamentally unfair to international customers. While returns are still allowed, exchanges are no longer possible. This creates a highly unreasonable situation: customers are forced to pay import duties twice for a single purchase.For customers in Switzerland, this is not a minor issue — it makes ordering financially irrational.Even more concerning is the fact that THE OUTNET has repeatedly sent incorrect sizes. In these cases, the customer is still expected to return the item and absorb the financial loss (including import taxes), despite the mistake being entirely on the company’s side.This effectively shifts all responsibility and risk onto the customer.To summarize: • No exchanges, only returns • Double import taxes for international customers • No accountability for incorrect items sent by the companyThis is not a premium customer experience — it is a deterioration of service standards.As a long-term customer, I find this deeply disappointing. A company operating globally should not implement policies that penalize its international clients for its own operational shortcomings.Until this policy is reconsidered and made fair, I cannot recommend THE OUTNET to international buyers.
Iman
March 27, 2026
Faulty Item Received …
Second time I have had a problem with my order. First time they sent me a pajama pants instead of the boots I ordered and now they sent me a dress with only 1 strap (instead of 2…)Also customer service was extremely rude and unhelpful. A waiste of time and energy for customer continuously dealing with these careless mistakes..
Kim Cline
March 27, 2026
OUTNET has been my go‑to for years
OUTNET has been my go‑to for years. Great service, hassle‑free returns, and a fantastic way to score designer pieces at fair prices. Couldn’t be happier.
Nini
March 27, 2026
What was once a great place to shop has…
What was once a great place to shop has now become more hassle than its worth. Terrible customer service from the OUTNET. Received my order which was not the quality it should be. Contacted customer service prior to returning and I have had to provide photos of the flaws in the garment TWICE now and 2 days later still waiting for a response. I expected far better from The OUTNET. Sadly The customer is most definitely not a priority.
Amy
March 26, 2026
Excellent 👍
Excellent 👍
Brittney Austin
March 26, 2026
The sizing is completely off
The sizing is completely off. Be very careful if you order from here since it is misrepresented- I would look elsewhere in general because of this
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