thenorthface.com Reviews
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1.4 / 5
Average user rating
2104
Total reviews
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thenorthface.com Reviews
Read real experiences from customers of thenorthface.com.
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Vadim Li
March 28, 2026
Items in delivery missing, no solution, no response
I ordered items from The North Face online store (northface.com) and several products I paid for were never delivered.I contacted customer support, provided all requested evidence, and instead of resolving the issue, they refused to take responsibility. When I tried to push the case further, they simply stopped responding.I was left without the missing items and without any resolution.Very disappointing and hard to trust an online store that handles issues like this. Absolutely do not recommend buying directly from them.
Sandra Smith
March 28, 2026
Products easily break, do not acknowledge warranties
Products easily break, tear apart, rip, etc. Even expensive products aren’t as good products like Patagonia and Arcxtrz. They also do not hold their promise on warranty. Customer service are unhelpful, unknowledgeable and unkind. I suggest you buy other better products from different companies. Better products, better warranties, better customer service.
Diana Vasulenko
March 24, 2026
Poor-quality hoodies
Hi, I'm not happy with the quality of the hoodie. I first bought a light-colored one for $65. I washed it by hand to avoid using the washer-dryer, but the bottom elastic on the hoodie stretched out, I left it as is, but when I bought a white hoodie for my son and the elastic also stretched out, and then the patch pocket came off after the second wash, that was just too much.
N A
March 21, 2026
I bought one online from MEC and I got…
I bought one online from MEC and I got one with a shorter right sleeve, one of the caps got stuck one the other side when I buttoned it right after two weeks, also the feathers come out too easily and to top it up it had imperfections with the strings from the zippers, yes little things but for a coat costing me 400 dollars I am very much disappointed. This brand I will never buy NORTH FACE EVER AGAIN and DO NOT RECOMMEND this company to anyone, their standards are very low indeed and they make very cheap work you can tell by the quality of the material, the thread they use to sew is very cheap it breaks very fast. This parka should cost around 100 to 150 based on the quality they provide us as customers with. Not worth anyone's time or anything at all. Do not buy it or you will end up very disappointed. 0 stars out of 5. Not a single good thing about it we just pay a brand name and it's way overpriced. I am simply tired of all this nonsense this guys lost me and a lot of other future customers I hope. AWFULL, DO NOT TRUST THE REVIEWS ONLINE. THEY ALL LIE AND PROBABLY GET NORTH FACE COMISSIONS TO DO SO!!!
Lee
March 18, 2026
What customer service???
As a long time loyal customer of this brand I'm disgusted with the way I've been treated. They dispatched my order through DPD which in turn was delivered elsewhere to a safe place which the proof photo wasn't my property, they weren't interested and said contact the sender. Back to North Face and they sent an email back saying to the effect it's been dispatched, it's been delivered no refund will be issued. Absolutely notAcceptable, you've lost a customer never again. Funny you don't respond to any of these reviews either, no customer service.... disgraceful!!!
Mel
March 16, 2026
Horrific customer service
Great range of products but horrific customer service. Customers are completely ignored, staff show little to no interest in your issue. Horrendous treatment considering the price we pay for their products.
customer
March 15, 2026
I will never order from them again how…
I will never order from them again how can a jacket that I purchased for Christmas last only 5 weeks after purchase the zip has broke and the teeth have also broke They said they will not repair or replace or refund my money due to mechanical default How is that my problem you clearly sold me a faulty jacketWhat a joke How can a jacket brake with in a month after purchase and they refuse to help They should be boycotted and never order from them again
ana santana
March 12, 2026
I purchased a coat on February 13
I purchased a coat on February 13, 2026, received it on February 25, and returned it the very next day. It is now March 12, and the refund still has not been credited to my account. I was told it may take 3–6 weeks to process, which is completely unacceptable for a return made immediately.
Linda Hearn
March 8, 2026
Faulty waterproof shoes that leaked
Faulty waterproof shoes that leaked. Terrible customer service—unhelpful staff, no replacement shipping, had to collect from store, and couldn't confirm stock. Very poor experience. Would not recommend.
Adrien Smith Harrall
March 7, 2026
Horrible support experience, and bad quality product
I purchased ski pants from The North Face in October of 2025. After the second wear there was a hole ripped in the leg (I don't know how since I was using them for their intended purpose...skiing). I submitted a warranty claim via their website. When I finally heard from their support it was requesting more details BUT from a 'do not respond' email. Today, I go to their online chat which is now with AI. I go through a whole conversation with AI where I submit the photos that it asks for, and at the end it tells me it will transfer me to an agent who them tells me they can't see any of the photos from the above thread so I need to respond to an email they have sent me. Fine. I go check my email and it is the exact same template that I originally received, from a different support address. I send the required details and within seconds it says the mail is not deliverable. At this point I have spent several hours trying to submit what should be a very straightforward claim, for a product that couldn't stand up to basic use for the purpose it is designed for. The pants were $250 and in a color I really loved. I am so disappointed in this whole experience.
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