theguushop.com Reviews
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4.7 / 5
Average user rating
4106
Total reviews
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theguushop.com Reviews
Read real experiences from customers of theguushop.com.
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Twan Byrd
April 4, 2026
Overall experience was great ready to…
Overall experience was great ready to order more now
T T
April 3, 2026
Misleading Warranty & Rude Customer Service
I had an absolutely frustrating experience with The GUU Shop. I purchased a ring advertised with a “lifetime one-time replacement” guarantee prominently displayed across their site. When a legitimate issue occurred after wearing it ONCE (February 14, 2026, Valentine’s Day event for my military fiancé), their response was dismissive and rude.Instead of honoring their guarantee, they demanded I pay MORE money to send repair materials so I could fix their defective product. From a “lifetime warranty,” they suddenly claimed time limitations and wear-and-tear after one single wear. I sent the photos as well, showing there is literally a stone missing but all surrounding stones are in tact. Wear and tear would have damaged surrounding stones as well due to how they were positioned. Either way 5 hours at a sit down event is not consistent with wear and tear. Regardless of how long the item was in my possession, it was opened in February 2026 and worn once for 4hrs! This is not only illogical but feels deliberately misleading.Communication with support was unprofessional—condescending tone, ignoring key facts I provided, and pushing responsibility back onto me. I’ve spoken to 30+ other customers facing identical issues with their “guarantee.” A class action lawsuit is forming over this exact deceptive practice, and I will be joining.This isn’t about money—it’s about principle. Why be so greedy with loyal customers? Why make customers fix your defective items when you’re the professionals? The policy you never honor is plastered everywhere as false advertising.Buyer beware—do NOT trust their warranty claims.
Nelly Obei
April 3, 2026
I hesitate at first but I don’t regret…
I hesitate at first but I don’t regret buying the earrings for my husband fast shipping good communication and the packaging is lovely will definitely order again
HustleActive Dee Hustle
April 3, 2026
Guu is a very trustworthy company that…
Guu is a very trustworthy company that takes care of the costumers i was very satisfied with my purchase and will for sure shop with them again for my next purchase.. #GUUisTheTruth💎💯💯🤞
Jennifer Caswell
April 3, 2026
Great quality product
Great quality product. Fast shipping definitely worth the money
Alcornelius Rudolph
April 3, 2026
I have no complaints at all
I have no complaints at all! I love it! It’s simple as that! Thanks a lot guys I really appreciate it
Yamily S
April 2, 2026
Great quality
Great quality, beautiful, light weight , I will totally be buying again :) !
Alex Childs
April 2, 2026
Fast shipping and an amazing high…
Fast shipping and an amazing high quality product!
Michael Moore
April 2, 2026
That it's very good quality and I'm very impressed It looks way better than what I thought I understand that with quality pieces It does take a while but with quality comes time will be ordering soon
Customer service was great on letting me know when it was finished when it was shipped and they take pride and making sure everything is exactly how you want it
Jason Worth
April 2, 2026
GUU jewelry is 🔥
First off their website was easy to maneuver through and find what I was looking for. When I would reach out to them in their customer service, they would respond back very fast, very kindly and looking to take care of their customer so customer service I give a 10 out of 10 hands-down top-notch.There’s a product the product is top-notch the diamond sparkle and shine like crazy. The colors from the silver to the gold plated to the rose gold all bang are all fire on point they come packaged beautifully. Their box in their kit is done up very nice. you can tell that they put top quality into their productAnd they take pride in their job in their product and what they do every dayI have bought multiple things from them and I will continue to buy from them and I will continue to tell all my friends and everybody I know to purchase from them
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