thecheesecakefactory.com Reviews
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1.9 / 5
Average user rating
420
Total reviews
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thecheesecakefactory.com Reviews
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Mother of one girl
April 11, 2026
We visited the location in Mesa to…
We visited the location in Mesa to celebrate valentine's day. There was 3 of us. We waited over an hour to be seated which we expected and that was ok. However, we then waited 20 minutes at the table before we saw a server. After another hour food finally arrived. 1 of the meals was wrong and needed to be sent back. Meanwhile the 2 meals that were at the table both came out cold. They were not eaten. Rounded up the server to let him know. He did nothing offered nothing to resolve. Let him know to cancel the 3rd meal that still had not made it's way to the table. He brought the bill and we paid it. $175 for food that was not eaten. I called to speak with a manager the next day who said they would look into it and call me back. No call was ever received. I called again spoke to another manager. Same story, let me check on that and call you back. 3 weeks later still no call back so I called again. Spoke to the same manager who said he was sorry he forgot about me and he would send me a giftcard. Told him we would not be back and I would like a refund. He said best he could do was a 25 gift card for a 175 bill. Never received it and Quite frankly he can shove it. 175 later ruined valentine's day and a headache full of lies. We will never go here again.
Eric
April 10, 2026
Albuquerque Cheesecake Factory
My pasta was cold when got to the table. Ended up getting sick all night long. Guessing some type of food poisoning. Def not worth the 90 bucks for 2 people. The waitress said they dont have any caffeine-free options. I said you have sprite and root beer which are both caffeine free. She was very rude after that.
Noa Collins
April 4, 2026
Pasta Poison
My daughter took her boyfriend to the Cheesecake Factory at Easton Towne Center in Columbus, OH, for his birthday. She was diagnosed with Celiac Disease 15 years ago. She went there because they had Gluten-Free pasta. When she received her order, she noticed the pasta looked different than what she had been used to most of her life. She asked the waiter multiple times if he was sure the pasta was Gluten-Free. He assured her each time that it was. So, she ate it, even though she noticed it tasted different than what she was accustomed to. To make a long story short, she has been vomitting for the last 7 hours. Today is her boyfriend’s birthday, which they took the weekend trip to Columbus to celebrate. They can’t even go to the show that they paid tickets for, which is tonight. I realize that some people may disregard a request for gluten-free food because a lot of people “choose” it because it’s “healthier”. My daughter doesn’t “choose” it. It’s a lifestyle that we’ve all had to adapt to because it could literally kill her. Never again will she or my family have anything to do with the Cheesecake Factory.
Elaine White
March 25, 2026
Food was horrible
Food was horrible. My Cajun shrimp jambalaya had no taste and was dry I just threw it in the trash. Disgusting never again. Want a refund.
Tim Goodman
March 22, 2026
Poor Service
Very slow service. Food order took a long time. House salad came with dressing already on it but could barely taste the ranch dressing I ordered. They do not make frozen drinks. We went there for my sister’s birthday and they sent her a free dessert coupon but because the coupon was one day past the time they give you to use it the waitress would not honor it or check with her manager for a possible exemption.
David
March 16, 2026
Overly seasoned food
Wife and I went to the Woodlands location last night. I ordered the meatloaf with mushroom gravy along with mashed potatoes and corn. The gravy was too salty and the corn was too buttery. Did not have a chance to enjoy or finish my meal.
Bella Blue
March 4, 2026
Unsatisfactory Food Temperature Peoria AZ location
Peoria AZ location. The quality of food and ambivalence of the manager at this location has lost them my business. Two different visits in a row my husband's mashed potatoes were cold and my black beans as well as the Baja tacos food temperature was below what it should ever be. I've frequented this restaurant for years but now, I will not be returning.
bobby robinson
February 26, 2026
We were in Greenville South Carolina…
We were in Greenville South Carolina today and the waitress service was terrible. We waited 30 minute before we got our food. Asked for manager by that time food arrive because we were going to pay for our tea an leave. Never eat there again.
D.K.
February 4, 2026
Apathetic server, no sense of urgency in this place.
Arrived just after they opened, so there were maybe 2 tables in the entire restaurant. Waiter was quick with getting our salad and drinks, and that's where his attentiveness ended. He left dirty plates on table, didn't ask if we wanted refills, and the food took far too long to get, given the time of day and emptiness of the place. Fish was hot and good, fries were not hot. Caeser salad was good. He never asked how the food was, didn't clear dirty plates. And, by the way, nobody else stepped in and cleared either - and to me, that's unacceptable. When you're working in a restaurant, there has to be a sense of urgency with each and every employee, and there wasn't. We were entirely neglected and we won't be going back. Unfortunately, this has been the case each time we've visited, for the last 4 or 5 times, and we're done. We'll go in to pick up a cheesecake and leave, but not to sit and eat.
Constance Aigner
January 27, 2026
Food was excellent
Food was excellent; service was VERY slow but the server was friendly and pleasant and we believe she did the best she could under the circumstances. It was very busy. Biggest complaint THE MUSIC WAS TOO LOUD. We were barely able to carry on a conversation with each other throughout dinner, and even the server mentioned that she thought it was too loud. So it made her job more difficult as well! There is no reason for this at all.
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