the-citizenry.com Reviews
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2.4 / 5
Average user rating
176
Total reviews
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the-citizenry.com Reviews
Read real experiences from customers of the-citizenry.com.
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Cindy
April 11, 2026
Bed never received
I ordered a bed frame early December. Paid in full . Was told it would arrive in February. I reached out in February and was told it would arrive early April. I reached out early April and was told they had no update. I was without a bed and my money for over 4 months. I cancelled the order and was promptly refunded. Disappointed that I could have purchased a bed four months had I known I would never receive the product.
Lauren Arndt
April 9, 2026
They don't stand behind their products.
I'm extremely disappointed in The Citizenry, despite really loving the look of their products. I bought the Stone-washed Linen bedding set in Cal King in the Olive color and the Linen Duvet set in Sand Stripe. I purchased these in January 2025, but did not receive them until February 17, 2025. This was already past when they projected I would receive them and I had to follow up. My bill was $616.23 for these two items. I did not put the sheets on my bed right when I received them. Fast forward to this year (less than a year on my bed) and I go to wash the sheets and notice a very thin spot where I can see through them. I washed them one more time and they ripped as soon as put back on my bed. I have followed washing and care instructions meticulously due to the cost of these items and the splurge to buy them. I reached out to The Citizenry thinking that this must have been a manufacturing error as I've never had a pair of sheets wear out in less than a year. In fact, I've never previously worn out a pair of sheets. I received a prompt and dismissive response that they were unable to replace the sheets as it had been just over a year since the purchase and they offered a 15% discount code on FULL PRICE items instead. The fitted sheet is not even offered as a standalone product, if I even wanted to attempt to repurchase.I responded & kindly asked that they stand behind their products due to the cost and replace only the fitted sheet as all other items were in good condition. I have not received a response since. I am so saddened by this experience as I was saving to purchase more items from this company and now have to reconsider due to the lack of quality vs. cost. I would expect better customer service from a luxury home goods company. As much as I love the look of the items on their site, I don't think I can spend that kind of money again if I can't trust the items to even last a year. EDIT on 4/13/26: I have reached out to the email provided in The Citizenry's reply below & will update once I hear back or receive a resolution.
Diana Dunfee
April 8, 2026
Quality of the blanket ordered is…
Quality of the blanket ordered is wonderful. So incredibly soft. More than I could have anticipated.
Karina
April 4, 2026
I have not received my package
I have not received my package, tracking says it hasn’t even shipped yet and I ordered it almost a week ago. I’m not sure why I’m being asked for a review when the company knows I haven’t received it yet.
RS
April 4, 2026
2.5 months to arrive
The product is very nice. However, It took 2.5 months to arrive. When I purchased the item, it stated it was in stock and "Ships in 1 week". To have it delivered 2.5 months later is unacceptable to me. Unfortunately I will never order again from this place.
Emily Miller
April 2, 2026
Order placed in December
Order placed in December, took way too long to ship. Once I reached out they let me know estimated shipping time, but didn’t receive any communication from customer service for the first 2 months. Even though my item was listed as in stock, still took 2 months for first item to ship
Erin S
April 2, 2026
My order didn’t ship for several weeks…
My order didn’t ship for several weeks and I emailed customer service a couple of times but they couldn’t tell me when my order would ship. So far I still haven’t received it and it’s been 7 weeks. Whatever private equity firm bought the Citizenry has ruined it.
kg
April 1, 2026
Nice quality
While price point is high (I need to shop the sales), the linen bedspread and duvet cover are very soft. My only complaint is that the queen size doesn’t quite cover a 2 mattress bed. Had to get a king size to have enough drape on the sides so my box spring didn’t show. Length is still short. Not everyone uses one mattress!.
Martha Coren
April 1, 2026
Very prompt service and response to my…
Very prompt service and response to my order
K Jerry
March 16, 2026
Only lasted 15-16 months before holes appeared!
I wanted to share my experience because I wish I had known this before purchasing. I bought a set of stonewashed linen sheets in November 2022 and recently discovered three holes in them.Before purchasing I did quite a bit of research and read a lot of reviews because I know these sheets are expensive. That is also why I wanted to share my experience with others.We only use these sheets during the winter months, so they have realistically seen about 15 to 16 months of actual use. For sheets at this price point, that lifespan was really disappointing.I reached out to customer service twice before writing this review. I knew it was well outside the return window and I was not asking for a refund or credit. I mainly wanted to understand whether this level of durability was typical, but unfortunately I did not get much clarity on that.The sheets felt nice when they were new, but finding three holes after roughly 15 to 16 months of wear makes them absolutely not worth the price for such a short durability. Buyer beware, for the price tag they only lasted me 15-16 months.
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