tgw.com Reviews
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1.8 / 5
Average user rating
465
Total reviews
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tgw.com Reviews
Read real experiences from customers of tgw.com.
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Kris at Snow Biste
March 27, 2026
Ordered a golf bag - received the wrong item - tough luck
I ordered a golf bag. TGW sent the wrong item. I notified them immediately and they replied they had the bag in stock. I sent the wrong item back immediately the next morning. TGW did not hold the correct item (purchased) for me and when they finally inventoried the returned item, the one I wanted was no longer in stock and never would be. They said they would give a gift certificate for my troubles, but they never did. I have been bouncing emails to Customer Service for 2 weeks now and I keep getting the same automated response that "a gift certificate for my troubles will be arriving today". But everyday it never arrives. I've decided to never do business with the company anymore - buyer beware, TGW does not stand behind its actions.
Thomas Jasonis
March 27, 2026
Just try to get information on my order…
Just try to get information on my order K8120472. Don’t understand why my order didn’t have a tracking number as soon as order shipped. Still waiting.
Ross Guy
March 26, 2026
Ordered a putter. Got a fairway wood.
The first club I ordered ($400) was poorly packaged, and surprisingly didn’t break but it didn’t so I’m not complaining about that. My second club which was supposed to be a $400 putter ended up being a small fairway wood of some sort which I didn’t fully open as obviously I had to return it. I was sent a label, I printed the label for FedEx to pick up at my house which they didn’t and I reached back out and was told now I had to drop the club off at a FedEx shipping office. What’s the point of online ordering if I have to drive all around the city to return a club that I didn’t order? I don’t have time for all of this and I still don’t have the putter I ordered over a week ago. Next time I’ll just simply drive to the local golf stores and take it off the shelf which I should’ve done originally.
Tom
March 25, 2026
No title
I returned some shoes that were too small last week. Fedex told me they were delivered, but I never heard a word from TGW telling me they were received or delivered. I value communication, and I don't get much of that from TGW.
Average Joe
March 24, 2026
TGW Mistake ended up costing me, the customer
I ordered 3 fairway woods from TGW. I received 2 of the 3 as one was backordered. I received the 3rd club, but it was a Ladies Rescue Wood and not the club I ordered.I contacted TGW and let them know I received the wrong club. TGW would not send me the club I paid for until I could prove I sent the other club backI have no problem returning the club, but I am out the original club I ordered.I would not be making a huge deal of this but I was going to use the club for a tournament this weekend.I understand there are dishonest customers out there, but I have already been charged for the club I ordered.
RH
March 21, 2026
No understanding of customer's entitlement or needs....
Simple order.... two wedges. I saw online the box had arrived at my house. However, instead of the two wedges, the box was filled with some kind of shelving. I can understand and forgive mistakes, and even the lack of an apology. However, TGW took this to a level I have never seen. They refused to ship my wedges until they received word from Fed Ex that the shelves had been picked up for return. In other words, they were holding my wedges hostage. As improper (and, I suspect, illegal) this was, the situation was more complicated as I was scheduled to go out of town for golf and I wanted/needed my new wedges to accompany me. They were unyielding. Add to this the failure to arrange for the early morning Fed Ex pickup they promised, the failure to call me as promised, and this was an unmitigated disaster. I still am waiting for a return call from their head of operations. They ended up needing to ship the clubs to where I was traveling. I will never do business with TGW again
Brett
March 20, 2026
Great customer service!
Great customer service!! TGW has always been great at providing customer services. Even refunded me the difference after a set of irons went on sale after I bought them!
Bruce Miles
March 18, 2026
GREAT Customer Service!
e-mail to Customer Service was received & acted upon quickly. When the initial attempt to solev the problem did not work, Alyssa worked hard to make it all work out well. GREAT Customer Service!
KJ
March 17, 2026
A product has been on back order for…
A product has been on back order for over 6 months. All of a sudden my credit card is charged with no communication from TGW. I looked in my order history and it was blank. I emailed customer service who apologized and said my product was sent and gave me tracking information. I checked daily and USPS said it was awaiting the item. One day I received my package and looked and the tracking information I was given was not accurate. So my package could have been lost and I never would have known.
Joe Ivy
March 12, 2026
I still don’t have an answer to my…
I still don’t have an answer to my questions. I have been several days trying to get an answer. Sent 2 emails today trying to get someone to respond
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