terminix.com Reviews
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1.5 / 5
Average user rating
679
Total reviews
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terminix.com Reviews
Read real experiences from customers of terminix.com.
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RJD Studios
February 26, 2026
I have now talked to 5 different people…
I have now talked to 5 different people trying to close out my Terminix account. they are the most expensive pest control option, their service tech kept spraying the pond with the fish in it and the garden my wife had built, and ultimately when I found a better deal I told them I wanted to cancel. they have now tried billing me for upcoming service and had 3 different people call me to try and convince me not to cancel, and now Im getting email bills. Im on the phone with them now and the rep is telling me hes got to send my to yet another agent in order to actually cancel this bullshit. Its predatory, and I hope all of you are Well warned that this is the way these guys operate.
Debra Robinson
February 26, 2026
NO DOING THERE JOB
NO DOING THERE JOB
James
February 26, 2026
Terminix is Not a Good Company
Terminix is one of the worst companies I have encountered. I scheduled three appointments during the last three months for service, but a technician never showed up either time. I waited for five hours each time for someone to show up, but I never received a phone call or text message. When technicians showed up, outside of the three appointments I mentioned, the service did not accomplish anything. I still notice gnats in my home. I discourage people from contacting Terminix for service, simply because it is not a good company. Try to find a reputable business where staff keep their word about services offered.
EBITSYSTEMSLIVE.COM
February 25, 2026
We we contracted Terminex we had our…
We we contracted Terminex we had our doubts. We had a serious cockroach problem. He had eard from friends that pest control companies never succeed in eradicating roaches. Well Terminex did. They are extremely detailed. Removed all appliances sprayed behind them and out traps. It took months but we have a contract and they will come out every month, or more often, if necessary. We have no roaches at all now. Thank God for Terminex. Our techs name is Larry and we live in Columbia County Fl.
bootzilla Williams
February 22, 2026
The technicians are great
The technicians arrived on time to insulate the attic. Tech 1395: Rob Mann and Tech 1710: Lorenzo Brandon did an excellent job with the attic. After the installation was completed they cleaned everything and it was as if they were never there! Great job guys. We appreciate you. Thank you. Ella.
Anita Melson
February 19, 2026
I’ll rate this company a BIG ZIRO.
I’ll rate this company a big zero. Watch out for these guys their corruption runs deep.
leigh urbanavage
February 18, 2026
I can’t say enough negative things…
I can’t say enough negative things about Terminix. My initial experience was absolutely horrible when the sales person came and sold products to me based on absolute lies. He sold me the same exact products that I already had and spaced them in exactly the same way . Yet, when he sold me the product, he said that I needed an updated version of what I already had and that I needed them spaced closer together to get rid of the termites based on some updated guideline. Yet, when the installer came, he gave me the identical product and installed them in exactly the same way, and in fact they installed less than what I already had . He also tried to sell me an encapsulation for my crawlspace, but he kept promising to send me forms that showed the cost of the service and all the financing. He never sent the forms and did not show up on the day. The installers came. I told the installers I have not signed any paperwork and they are not allowed to start any work until official paperwork has been signed. We waited several hours, but the sales person never came through with paperwork so I told the installers to leave and not come back . My second experience was when Terminex sales from a different office sold me the crawlspace encapsulation totaling nearly over $9000. I noticed that they did not cover the pillars during the encapsulation , but that was fixed at a later date. Since the day that the installation was finished, I have made attempts to pay this off with a Mastercard both with the sales person and through the Terminix portal personally. The way that it is being sent to the credit card company from Terminix results in this payment getting rejected by the credit card company . I have made numerous attempts to pay off this balance using 2 different credit cards, just a regular everyday Mastercards. I have used two different Master cards that have the open credit to charge this service. This has been verified with the credit card companies on more than one occasion.The issue is that the person who is paying for the Service with his credit card is different than the person living at the house . So, for whatever reason Terminix can’t seem to submit the request for payment correctly despite at least a dozen or more attempts. I too have submitted payment through their portal and it goes through but later gets declined because terminix software keeps submitting it with my information. This has never been a problem in any other scenario with these two credit cards when using other vendors . I have spent a month trying to get this paid off with 2 different Mastercards, but Terminix tells me it’s a software issue on their end. The Mastercard companies tell me that the way it is received on their end is triggering the decline. Yet Terminix can’t submit it the way the credit card company is requesting it to be received for proper payment. Also, I have been told by Terminix on multiple occasions that a supervisor will call me back, but that has never happened. Also, today I was told that I was being transferred to a supervisor on one occasion, but I just ended up getting sent to the regular automated phone number asking me what I was calling for. So, I have been given many false promises. I have lost all faith in Terminix and will never do business with them again. Today , I got a random person from the billing department trying to collect payment …who has obviously not read any of the notes on my attempts to remedy this situation by calling them endlessly. I am very close to calling an attorney. I have given Terminix two valid payment methods both which have the available credit to charge this service. I can’t help it if the Terminix software is not up to date enough to communicate with the credit card companies in a way for them to receive the payment. You would think for a “ billion dollar company” they would have it togethe, but I think this company is built on scam artists from the top down .I really feel sorry for people who have been in a situation like me and their credit cards are getting rejected even though there is ample available , and are being forced to use their scam financing department, which is what they are pushing for. Well… it’s not happening . They are gonna have to try and figure out how to submit the payment in a way that the credit card company will accept it because the open credit is there.
Palemar Jackson
February 16, 2026
I wish I could give zero stars
I wish I could give zero stars. Terminix promised thorough pest control and prompt service, but I ended up with the exact opposite. They scheduled multiple visits that never happened, left me scrambling when pests kept returning, and then insisted I still pay for “services rendered.” Every time I tried to get someone on the phone, I was bounced between call center reps with no real answers or accountability. They charge extra fees, make cancellation unbelievably difficult, and once you’re on their billing cycle, it feels like they’ll charge you forever even if you never get the service you signed up for. Seriously unprofessional and disappointing from start to finish.
Barbara Rupert
February 13, 2026
This is Terminix in Morehead City,NC
This is Terminix in Morehead City,NCMy quarterly service has been done by this company for years. I am so happy to say that that I have had the same technician for many years , Korey Melkonian. He does a great job & is ALWAYS on & VERY polite. He always says "call if any problems".
Jamie
February 13, 2026
called on feb 7 to cancel my service
called on feb 7 to cancel my service. This is for a month to month service. I did not pay for 2 months. I did not receive any treatment for 2 months that I paid. Terminex says I owe them for those 2 months when I never got any confirmation emails that they came and I never called them. I called feb 7 to cancel my service. Was told my service was cancelled. A few days later they tried to bill me, luckily I didn’t have the money in the bank for them to take. I called that day and again said I had cancelled my service. The person said yes I see here it’s cancelled I will remove ur method of payment. Now it’s Feb 13 th and they billed me again, this time the money being taken. I called and the guy said he put in for my refund, the supervisor approved it but the system won’t allow the refund. He said it was because I owed for 2 months. He admitted that it was many errors on their part that the account was cancelled and the card was removed but something about a delay is y the money was taken out. He admitted it should have never been taken out since it shows no card on file. He said it’s documented the day I called to cancel and the day I removed my debit card. But yet it was still taken out. And the system won’t refund it but it’s been applied to my past balance for services I never received. They took out $59. I want it back. Rather I owe or not They were not authorized to take it because I canceled my service and removed my card after they tried charging me after I cancelled my service. That’s 2 times they charged me AFTER I canceled my service. They took it without authorization because the guy even admitted he didn’t see my card because it was removed. So how did they take my money then after I cancelled?
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