tello.com Reviews
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Join 14,456+ users reviewing Tello.com. Read verified ratings and real customer experiences on tello.com before you order.
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4.6 / 5
Average user rating
14456
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tello.com.
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tello.com Reviews
Read real experiences from customers of tello.com.
Brands may not incentivize or pay to hide reviews.
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John
March 24, 2026
Tello technicians went above and beyond…
Tello technicians went above and beyond to get my new phone, a moto g play 2024, Android system 14, working right for phone use and tethering to a large screen PC when I need seeing details on the large screen. They sent me two emails with extensive step-by-step instructions on how to set my phone up right for the operation and tethering issues. I was ready to give up on that phone, hut Tello Tech solved all the problems for me. It still took several hours of work to find each instruction step location on the phone, and then correct the data so it was right. Great work Tello, I appreciate your efforts that solved all problems. No other company I know these days would help as much.
David F.
March 24, 2026
Quick and responsive
Quick and responsive. Nice experience overall!
WH
March 24, 2026
excellent customer service and very…
excellent customer service and very quick and resposive replies. i cannot express the helpfulness of these agents. well trained and experience on handling difficult problems. they exactly how to handle difficult situation and responds with confident and professional manner. i would like to thank the company department that handles customer service because they have chosen well their staff and taught them the basic fundamentals of communication with people. i applaud their efforts to make the customer service department A+ level of excellents!!!! thank you Sandy Belen and other staff that has help me resolve all my issues.
Win
March 23, 2026
Great help and info about security of…
Great help and info about security of my account.. and resetting pin .. thanks Johyse
James V
March 23, 2026
While there wasn't a great selection of…
While there wasn't a great selection of inexpensive phones, the phone we got was delivered fast and was easy to setup. I wouldn't have had to call support if instructions simply stated if you had a sim from previous phone install it.
Coreen
March 23, 2026
Grateful someone answered my call and…
Grateful someone answered my call and assisted in correcting my error.Thank you!
Julia Moore
March 22, 2026
Just moved over to Tello.
I have just moved over to Tello and not being terribly savvy about dealing with the set up I called customer support. I was so grateful to Maurice for the help he gave me and the patience he showed me. Now that Maurice has talked me through all the set up I’m really looking forward to moving ahead with Tello as my provider.
Dan
March 21, 2026
That was a fast reply
That was a fast reply, thanks so much. That's why I love my tello.
Fran DeLaura
March 20, 2026
Switched from Verizon to Tello 4 years ago
I switched to Tello 4 years ago when my Verizon costs kept increasing. I have two phones, one for my mother and one for me. We don't even use 30 minutes combined per month. Switching to Tello gave us good service on the phones and better Customer Support than we had with Verizon. All this reduced our combined cost from $75 to less than $20 per month. After 4 years, our costs have not increased.I recently received an email stating that my current plan would no longer be available. However, when I emailed to ask when this would take effect, I was told I could keep my current plan as long as I did not request any changes. That was good to hear.
H B
March 20, 2026
Customer service experience
Edgar was the Tello representative who assisted me; he was courteous, helpful, and the customer service/support he provided was excellent.Thank you.
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