tartecosmetics.com Reviews
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2.1 / 5
Average user rating
299
Total reviews
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tartecosmetics.com Reviews
Read real experiences from customers of tartecosmetics.com.
Brands may not incentivize or pay to hide reviews.
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Dale Johnston
March 17, 2026
Never order from Tarte
Terrible service! I ordered two tinted moisturizers during their 35% off sale. In order to save on shipping, I added an eye palette to my order. I also qualified for a free tinted lip gloss worth $35. When the package arrived, only the eye palette was included. I reached out to customer service and after SEVERAL emails, they refused to send the products I ordered and would only send a partial refund. I don't even want the one item I received. Terrible service. I have purchased from this company for years, but they have now lost me as a customer.
llazazell llazazell
March 17, 2026
I couldn’t apply my 15% discount code
I couldn’t apply my 15% discount code. They trick you to buy the goods by telling you about the discount and then all of a sudden you have paid without being able to apply the discount. I tried to livechat and send them an email but nothing works. I am very curious if I will receive my goods in the Netherlands at all.
Lara Becker
March 8, 2026
The REAL Tarte Cosmetics are awesome
The REAL Tarte Cosmetics are awesome! I did one time however, get directed to a fake page where everything was about half of the price as the real website. Unfortunately, I don’t remember the fake website name. But I did notice a typo so I rechecked the website address and found out it was not a legitimate website.So make sure you’re really using tartecosmetics.com. The real website deserves 10 stars.
Amanda Collins
March 7, 2026
Received a fake product
Received a clearly fake, cheap product from China having paid £35 for an under eye concealer. Nothing was branded, it was badly packaged and the product packaging was cheap. Complained and got a response back after several days saying I could choose a different product. Chose what I wanted and responded. Over a week later I’ve heard nothing about whether they’re sending it, or what is happening. Customer service is poor and the product is clearly terrible, cheap rubbish. Don’t order from them!
Niamh
February 28, 2026
Wrong items received, no resolution!
Received an order after a month waiting but both items were incorrect. Got in contact via email, eventually got a response looking for further information and have heard nothing since. Have sent multiple emails, Instagram and Facebook messages. Zero help. Very unprofessional company waisting customers time.
Amy Prewitt
February 25, 2026
Amazing Customer Service
I never write a review but I had to for Tarte Cosmetics. I've order from them many times and I've never had a problem receiving my order. Tarte was having a big sale on their lipgloss so I purchased 2. Tracking said my order was delivered but I didn't get it. It could have been a mistake by USPS or mailbox bandits?? I reached out to Tarte and they sent me replacements at no extra charge - I received my replacement in a few days. That's amazing customer service and bonus... I love the product.
Deann Tomes
February 2, 2026
Tarte is the worst experience ever
Tarte is the worst experience ever, customer service has taken months to refund and only refunded 1/4 of my return. Ordering cosmetics can be challenging when you are familiar as a consumer having to reach out over and over to CS requesting your refund is NOT ok. Too date I am 60 days in waiting for refund.
Mahnoosh
February 2, 2026
Definitely recommend
Definitely recommend I’m a real mascara lover and have tried many different brands. The Tarte XL tubing mascara is genuinely one of the best I’ve used. I always buy a couple at a time as backups because I don’t want to run out.The only downside is the delivery — it’s often late, which can be frustrating. Otherwise, the product itself is excellent.
Nikki Lloyd
January 31, 2026
make-up sales ran out of China
make-up sales ran out of China, so as usual when they get the order wrong or send faulty products customer service is a nightmare and you never get a refund just a discount to keep the faulty Item. (Great that they offer a 15% discount but What am I suposed to do with make up that is 6 shades to dark? And I am out all that money!!)
Nessinoo
January 31, 2026
Poor communication and delayed order
I contacted Tarte customer service regarding an issue with my order and was asked to provide further feedback. I responded promptly and in full.I was offered a discount code, which I declined as I had already placed two substantial orders and was seeking resolution rather than an incentive.After that, I received no response at all — no acknowledgement, update, or closure. The order itself was also significantly delayed and has only just been dispatched.Between the lack of communication and the delayed fulfilment, this has been a disappointing experience. Based on this, I would not feel confident ordering again.
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