tangerinetelecom.com.au Reviews
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1.5 / 5
Average user rating
1162
Total reviews
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tangerinetelecom.com.au Reviews
Read real experiences from customers of tangerinetelecom.com.au.
Brands may not incentivize or pay to hide reviews.
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Leo
March 27, 2026
Many years a loyal customer ruined by terrible support!
I've been with Tangerine for years and the actual NBN service/speed/internet itself has been fine (most of the time), living up to expected speeds and very few drops/issues. Based on that alone, this would be 5 stars!BUT, the moment something does go wrong and you have to use their tech support via online portal or phone call, it becomes the most painful experience I've ever been through trying to get a fix.Right now 4 days with no internet.Logged two support calls online, neither have even been looked at yet. Also tried calling, waited over 30mins but couldn't get through to anyone, now even tried lodging an official complaint too, just to see if that jerks someone into action!Will probably move to another provider after this, as can't be dealing with multiple days offline, with no action being taken when I mainly work from home.
Dee Garcha
March 24, 2026
Buddy customer left without internet
Was supposed to be migrated to Tangerine as a Buddy customer, we have been without internet for a day and half and are being blocked from transitioning to a new ISP. Apparently a big stuff up and some customer got transitioned and accounts created and others like me are in no man's land. My new provider has escalated but we are at the mercy of these clowns. Despite messages and promises of callbacks no one has been in touch. Messages yesterday " we can not check anything because our tool is down" Did not offer any compensation for a 4G service which they provide. In todays day and age to not be able to get basics right is a massive failure. I would estimate most Buddy customers would have transitioned out today or at least tried to.Do yourself a favour go elsewhere.Update - Just called the number that was advised in your response and they are saying they are not the right team. The catalogue of errors continues another sign to stay away.
HappyBunny
March 24, 2026
First impressions are awful DO NOT USE
I was a Buddy Telecom FTTP 1000/100 customer who was migrated over last night to Tangerine after the sale. I've had no internet since 10:20pm last night. Wasted over an hour to their offshore call center this morning who kept telling me everything looked fine at their end and repeatedly telling me to power cycle my router and NBN modem (seriously?). Called again this afternoon to be told there is a known issue with Buddy Telecom customers and to await an update in 24/48 hours. WELCOME TO TANGERINE? No thanks, I'm off to another ISP. EDIT: I'm back online now, but that was a terrible changeover.
Jagruti Thumar
March 24, 2026
I waited for more than an hour
I waited for more than an hour. When a representative finally answered, she disconnected the call, stating that she couldn’t hear me.
Ric
March 23, 2026
Absolutely unprofessional
customer with them for a year, the claim great cover for most areas but then you end up having not enough reception to do anything in a speedy manner.also, needed some recent date from tangerine and they weren't willing to help or provide the date.took 2 weeks till i had to call and follow up where i was treated as an enemy rather then a customer
Mercedes Diaz
March 16, 2026
Non-existent service
Non-existent service. No speed. Always under repairs. Stupid support. You will never have internet
jordan hassall
March 15, 2026
Really good prices for a mobile Sim…
Really good prices for a mobile Sim setup, easily the most data for the best price actually, someone inconsistent connect but I'm out in my van with not the most expensive setup so so. But the payment service is awful, it makes you input how much you owe them when you have an overdue bill and makes it unclear if your next payment will come out. The website is hard to navigate and half the time the confirmation code they send you doesn't work, as if that's possible. Great price, decent quality, horrible customer service and website. If you can stomach that you can get some good wifi for a good price though at least.
Emily Tresidder
March 13, 2026
Took 6 weeks to NOT get internet
Took 6 weeks to NOT get internet. I had been with Tangerine for 2 years, I recently moved and went with them again, because I didn’t mind the service until now. That was a mistake. It took 6 weeks, we waited 3 weeks for an NBN technician to come out then it took tangerine a further 2 weeks of ‘wait another two days, another two days’.It’s possible it could be an NBN hold up right? But it certainly wasn’t because in ONE DAY another internet provider did what tangerine couldn’t in SIX WEEKS. Would never go with tangerine again. WEEKS of calling, hours on the phone, authorising my account over and over again to multiple people every phone call, to have NO INTERNET FOR SIX WEEKS.
Nathan
March 6, 2026
Overall: poor reliability and frustrating to leave.
Switched from Exetel to Tangerine for the cheaper intro price but immediately had slower speeds, frequent dropouts, and an unreliable connection, despite using the same router and Tangerine advertising the same up and down speeds. Moved to Superloop for the same cost and got dramatically faster, rock‑solid internet. When I cancelled with Tangerine, they kept trying to bill me and added extra exit fees.Overall: poor reliability and frustrating to leave.
Russell O'Connor
March 4, 2026
Have been with this company 5 years
Have been with this company 5 years , always had good service .Today I called re a error with billing .The first time I have had too do this . Alex G was so help ful sorted the issue quickly and sent a email straight away with Corrections
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