sweetwater.com Reviews
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4.2 / 5
Average user rating
1818
Total reviews
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sweetwater.com Reviews
Read real experiences from customers of sweetwater.com.
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Kate
March 31, 2026
The people make it great
The people make it great! I have my own dedicated Sales rep in Ed Needler, and he is backed by an equally talented support team. They understand that I'm old & that I don't speak much sound/equipment/techno jargon, & that I'm not their typical customer, being a weekly Karaoke singer with bunch of other old women. I've been using Sweetwater & Ed for over 13 years (as have 2 others, so we never have to skip a week even if one of our systems goes down).I can't imagine using any other vendor than Sweetwater!!
Gary Van Zandbergen
March 30, 2026
The Best
Great products, service, and insightful product advice, to help you make the right choices for your situation. And great follow up
Erick C
March 29, 2026
Excellent store
Excellent store, customer service is mainly the greatest thing it has, they take the necessary time to help you with everything you need to know, I would use it again when I need to buy an instrument ...
Ronni
March 27, 2026
Communication is lacking
Edit: Sweetwater did reach out to me to ascertain the situation.Ordering was straightforward, and shipping was quick and efficient. However, when additional support was needed, things went downhill.The guitar I received arrived with some damage to the headstock. A partial refund was offered, which I accepted at the time. After about three months, the instrument began to develop further structural issues, so I reached out to initiate a warranty repair. The process involved multiple weeks of back-and-forth communication, and there were delays in getting a response from the service department. I ultimately had to send an email escalating the situation before receiving instructions on where to send the guitar.It has now been over two weeks since the item was delivered for repair. Aside from confirmation of receipt, I have not yet received any updates despite requesting one.
UC Labs
March 26, 2026
TitleThe "Award-Winning" Service Stops at the Checkout Counter
⁸Title: The "Award-Winning" Service Stops at the Checkout CounterRating: ★☆☆☆☆Sweetwater loves to market themselves as the "gold standard" of music retail, boasting about their "Sales Engineers" and "industry-leading" customer service. My experience has proven that this is mostly just effective marketing designed to move inventory, rather than a commitment to the musicians they serve.The Gear:I purchased a pair of JBL EON 715s based on the implied expertise of the Sweetwater staff. It turns out these units are shockingly low-quality. After just 2.5 years, a single plastic control knob broke, effectively turning a professional-grade speaker into a useless brick. For an "expert" company, they are very quiet about how cheaply these units are actually constructed.The "Service":This is where the frustration peaks. I am constantly bombarded with "check-in" emails from my Sales Engineer claiming they are here to help. Yet, when I reached out to ask for assistance in sourcing a simple $5.00 replacement knob—either from them or by leveraging their relationship with JBL—I received total silence. The Transparency (or lack thereof):I attempted to post a 1-star review of the product on their website to warn other buyers about the build quality issues. Conveniently, that review has never been posted. It seems Sweetwater is more interested in maintaining a curated 5-star image than providing an honest platform for customer feedback.Bottom Line: Sweetwater is great at sending you candy and automated sales emails. But if you need actual support for a gear failure just six months out of warranty, you’re on your own. Their "expertise" doesn't extend to standing behind the products they push.Trust me I've already moved on to a new company. P.S. they sent me the .80 part overnight. I wouldn't buy anything again from you.
Megan
March 26, 2026
I had an amazing experience with…
I had an amazing experience with Sweetwater. I reached out through their website with a question about the Izotope RX software and received an informed and professional response within 24 hours. The sales associate, Luke, who assisted me is awesome. He responded to all my questions, even the braindead ones! And he worked hard to help me get what I needed. I would absolutely purchase from Sweetwater again! Thank you so much!
Weave TheRing
March 25, 2026
Steve Wessing created a truly…
Steve Wessing created a truly impressive purchasing experience. He turned what is usually a routine online transaction into something that felt personal and thoughtful—like shopping in a classic small-town store where the staff genuinely know their products and take the time to focus on each customer.
Scott Common
March 24, 2026
I’ve purchased 3 guitars from…
I’ve purchased 3 guitars from SweetWater and returned them with no problem whatsoever. My fourth Guitar purchase is a keeper! My Martin 000-16 street master. I’m a new guitarist and really didn’t know what I was looking for until I was able to hold it in my hand and play it for a couple of days. I started off with parlor guitars then moved to dreadnayghts then came back to in auditorium size. I always pay for the extra $99 set up. Great company outstanding customer service!
Cynthia Black
March 24, 2026
Amazing customer service!
I bought some guitar strings. When ,after a very short time, the strings arrived,a thank you note and a few pieces of candy were included with my order. I thought this was a nice gesture for such a small order. Today, someone from Sweetwater called to inquire if i received my order and to ask if I was satisfied with the guitar strings that I purchased. I was very pleased with the quality and the price of the guitar strings , but I was blown away at this company's efforts to show appreciation for such an inexpensive purchase! My husband gives guitar lessons to beginners. I know where I will recommend they buy guitars and strings!
Ian Dunford
March 23, 2026
Mike Wright has a crystal ball!
Mike Wright has a crystal ball! He sees all and knows all! LMAO! :) Great guy and super easy to work with!
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