stradivarius.com Reviews
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1.3 / 5
Average user rating
5687
Total reviews
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stradivarius.com Reviews
Read real experiences from customers of stradivarius.com.
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Carla
March 31, 2026
I rated 1 star because there is no 0…
I rated 1 star because there is no 0 stars. Shocking customer service, no email no phone number no one to talk to. I still haven't received my order and no one can tell me why. Received an email saying the order was sent but then they tell me it wasn't sent. I am waiting almost a month for my order. There's no updates since the 16th March....ridiculous. the chat bot keeps on telling me that I am going to revive my order on such date but when the date cones there's no sing of my order. This is diagraceful and a lack of consideration for the clients.
Sharmin
March 27, 2026
Horrible customer service/rude staff
I went to the Westfield Stratford City store multiple times to return an item with the label still attached, but staff refused and told me to contact customer services. Customer services were also unhelpful and declined to resolve the issue.The item quality was very poor, and the staff member I dealt with was rude and unprofessional, giving me dirty looks and making me feel uncomfortable.Would not recommend.
Christina
March 24, 2026
Not even a star
Not even a star, I ordeded a shirt, it came used with greases in the arms and bobbly fabric.I had to pay for delivery and upon return I lost my delivery money.So I paid for nothing!I have never seen rhis in my life to get used item
Zoe
March 21, 2026
Delivery was quite fast
Delivery was quite fast and all items arrived as expected with no issues. My order was small, but the overall experience was smooth.
Carol
March 19, 2026
Website is not working
Website is not working (it’s my first order) and I don’t use apps , the amount of time to spend to buy in person or online at this shop is long very long, customer experience is not good. I hope you can improve this.
Jillian
March 18, 2026
Skirts way too short and have to pay for return…
The order arrived within a week and the product is great overall! The problem is it clearly wasn’t made for someone with a larger butt. I got a skort and all the models made them look like they were a decent length. I tried it on, so cute but my butt cheeks were showing. Definitely not going to wear that out. Now I have to pay to return them which is a bummer. I wish it would have worked out.
Vera Ryan
March 18, 2026
I will never deal with Stradivarius…
I will never deal with Stradivarius again. Took over half an hour on web chat to get a returns label only for them to say it expires in 48 hours. Who ever heard of a returns label expiring after 48 hours??So I have to log on and go through the whole thing again on Saturday. Working full time I don’t get to go to a post office until Saturday. It shouldn’t be this hard to return a bad quality item. NO CUSTOMER SERVICE
bahar tabakhpour
March 16, 2026
Katastrophal customer service…
Katastrophal customer service experience with Stradivarius.This is by far the worst online shopping experience I have ever had. I ordered one simple item (Order number: 50360787598), received it, and wanted to return it because it was too small. Normally, this should be a very simple process. However, with Stradivarius it turned into an absurd and frustrating situation.Their system still shows the order as not delivered, even though I actually received the package several days ago. Because of this system error, they say they cannot generate a return label until their “relevant department” confirms the delivery status.I have contacted customer service multiple times, explained the situation clearly, provided screenshots, order number, name and email, and spent days trying to solve this very simple issue. Each time I receive the same answer: they cannot do anything until another department responds.Meanwhile, I am forced to wait without any clear timeline while the return deadline continues to pass. This is extremely unfair for customers. A company of this size should absolutely be able to handle such a basic return request without forcing the customer to chase support for days.Online shopping should not be this complicated. A simple return should not require multiple chats, explanations, and endless waiting for internal departments.This experience has been extremely disappointing and frustrating. Because of this situation, this will definitely be the last time I order anything from Stradivarius. I cannot recommend their online customer service.Very disappointing experience overall.
London Lady
March 11, 2026
Dear Stradivarius Customer Service…
Dear Stradivarius Customer Service Complaints Team,Further to my 3rd march reply to your below email, your email, which acknowledged me NOT having collected the item from the store, and confirmed you now processing a refund of it, quote " we want to express our most sincere apologies...we inform you that the refund for the sub order 184795490 from the order 50355359032 not collected in store, has been made on day 02/03/2026,", end quote. This date, "02.02.26" being the date of your apology and acknowledgement email.So you can imagine the shock, horror and disbelief I have experienced a short while ago when my bank emailed me saying they were not taking my claim forward because "the company have provided evidence confirming I collected the item"!!!Your exact statement to my bank being the following:Quote, " We do not accept this chargeback as the order was successfully delivered to the selected store and picked up by the client. The courier system records the validation of the delivery by scanning the PIN or QR that only the customer receives when picking up the package. Also the order has been partially returned and the refund has been processed." End quote.What a complete and total, shameless and ruthless lie and fabrication!Not only do I have, and provided you, customer services complaints team, written evidence of your customer service WhatsApp agent admitting and confirming to me that the item was in fact in the store, as "unclaimed", after your company's inept and malfunctioning system wrongfully sent me emails stating 'I had collected it', but I also provided your team evidence from the store manager, who a week after the false "item collected by customer" 17th Feb email sent to me, obtained the "unclaimed" item from the store room on the 24th Feb (when I was forced to go into the store since the WhatsApp agent failed to have gotten the refund processed as he'd lied and said he had done), and she (the store manager) processed a return and refund through the till in front of my eyes on said date, all of which I audio recorded as you are also aware, and I provided you the hand written note from the store manager, since the inept system failed to send me a refund confirmation email after she had processed the return and refund of the item, and you are aware of the rest of the story, being that the refund was not paid back to my card thus I finally made a report to my bank and raised a dispute, which the day after me doing so, your team sent me the below apology email, and processed the legally due refund as confirmed in said email.How dare you then proceed to portray me as a liar to my bank, falsely deny there to be any system error on your part, and fabricate that 'I collected the item'! This is knowing, willing, wanton, and an absolute deliberate lie and fabrication. You are truly immoral and have no integrity or decency that you would outright lie, and to this extent, deliberately falsely portray ME to have lied to my bank.Wow! All you had to do was to honestly inform them that you have now rectified the error and processed the due refund, just as you informed me! How dare you instead slander me, making me out to be a liar.Another review will be posted!I shan't bother waiting for the supposed "escalation CAS-1992683-T3R4N8" for the travel costs compensation, which by the way it is over one week now and I have heard nothing regarding. As far as I am concerned, this "escalation" line is a fob off. One I was fobbed off with before by the customer service team agent who initially refused to authorise the store manager to issue the reimbursement along with the item refund on the 24th Feb!Thanks for showing your company for exactly what it is. I will NEVER shop here again. My money and custom will be spent elsewhere.
Sam
March 9, 2026
Dreadful customer service
After spending over 2 hours on WhatsApp customer service today I have finally found out that my item I ordered 6 weeks ago has gone missing. They said:“We wanted to let you know that your order has gone missing”“Since the item is no longer available and we can't ship it to you again, we'll refund you”What customer services fail to understand is that I would never have know this information if I hadn’t have contacted them. 4 failed visits into store, no information being displayed on my account, no text messages or emails! Instead they respond by saying:“all the needed actions were taken during this contact with our services’Customer service in Stradivarius is dreadful! They take NO action. Don’t expect to be informed if items go missing. This is my second experience of waiting for items in the past 3 months. In December I waited 5 weeks for an item to appear in store with no communication and 4 weeks after the expected delivery date. Avoid at all cost!
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