storz-bickel.com Reviews
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2.7 / 5
Average user rating
250
Total reviews
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storz-bickel.com Reviews
Read real experiences from customers of storz-bickel.com.
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Maksym
March 13, 2026
I honestly do not understand why the…
I honestly do not understand why the rating here is so low. My experience with Storz & Bickel has been excellent.I recently had an issue with my Venty device and contacted their support team. The process was incredibly smooth and professional. My return was approved quickly, and within 24 hours I received a brand new replacement Venty, which is honestly outstanding service.Communication was clear, the team was helpful and responsive, and the whole process felt very professional and customer-focused. It’s rare these days to see a company handle warranty issues so efficiently.From my experience, Storz & Bickel stands behind their products and takes customer satisfaction seriously. I’m very happy with how everything was handled and I would definitely recommend them.Thank you for the great support!
CHRIS
March 9, 2026
RMA my Mighty plus
RMA my Mighty plus sent a short video of the malfunction and instantly Storz and Bickel have despatched a new device. I was so pleased on how quick and efficient my problem was dealt with. I'm very happy with this company I strongly recommend.
Chris Dean
February 18, 2026
Don't buy
This is a crap company that refuses to back their products. I bought a crafty+ less than 3 months ago only for it to quit working. So I contacted them to try to get it fixed and they want me to pay another 149.99$ to fix it. They said they used the receipt from the purchase order when it was bought by the vape store I bought the device from and that receipt was more then 2 yrs old so the warranty is void. It's not my fault it sat on a self for almost 2 yrs. I bought it 3 months ago. Anyway what a joke for the price these are crap with no customer service what so ever... I will never buy or recommend storz and bickle again...
Justin Black
February 15, 2026
They do fake giveaways and competitions…
They do fake giveaways and competitions they don’t follow through on. Proper horrible little company
Robert Grass
February 2, 2026
I bought 2 mightys and both day error 4
I bought 2 mightys and both day error 4I emailed them and said 2 year warrantythey both food error 4 after 2 and one half years I don't think i would have spent almost 800 for both of they weren't lifetime not happy at all a company this big should repair both no charge but that's not the case
Bill withers
February 2, 2026
Be careful buying a device from this…
Be careful buying a device from this company purchased a mighty medic device costing nearly £300 20 months ago they are saying they don’t manufacture it anymore so it can’t be sent back but I can buy the updated one for a discounted price etc clever will never purchase again
Helios Olivares Rider
January 30, 2026
A bit expensive but very fast for…
A bit expensive but very fast for hotter and the more clean for the lungs. Dont smoke s*^** for your future.I have 3 model but this is my favourite
paudie g
January 26, 2026
Storz and Bickel overrated
Storz and Bickel are all about the MONEY .I bought a Crafty and used it infrequently as a back up,the battery life was pitiful from the start.It was still under warranty but S and B wanted €154 to repair it and refused to stand over their product. DO NOT BUY A CRAFTY .
Michael Jensen
January 21, 2026
Top support, service and device
I had an issue with my Venty, and because it was on warranty I was seamlessly given one as a replacement. Everyone was so helpful. Top service. Really good device and good people.
Kay Hovens
November 25, 2025
Great service
My device had a really bad airflow, I had to sent my device for repairs which went very pleasently.I opened a RMA, received a free return label almost immediately, returned my device and within a couple days i have received a completely new device.Thanks for the great service!
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