steepandcheap.com Reviews
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2.7 / 5
Average user rating
70
Total reviews
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steepandcheap.com Reviews
Read real experiences from customers of steepandcheap.com.
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Atchima Klomkaew
March 12, 2026
she was very speedy at resolving my…
she was very speedy at resolving my issues and super patience & understanding! great customer service
Laj
February 18, 2026
Terrible return/refund policy
Learned my lesson to never buy things from Steep and Cheap in multiple sizes to see what fits best and return others. Bought ski bibs and jackets...only one jacket fit so I returned the rest. Never heard about my refund until I reached out to customer service. Was told that there were signs of wear and I would only receive store credit. I didn't even try one of the bibs on. They never communicated this to me (my refund status still says it is processing and there is no proof that I even have store credit). Clearly a way for them to get you to purchase items, claim signs of wear, and only issue store credit.
Travis LuAllen
February 8, 2026
Steep & Cheap Took My Money and Told Me to Kick Rocks
I ordered a pair of Salomon shoes from Steep & Cheap. I paid $140 give or take. I never received them. Period.The package was marked “delivered” with a photo showing it sitting on my front porch. By the time I went outside, it was gone—stolen. Welcome to modern America. This isn’t rare, and any competent online retailer knows that.What is rare is how aggressively Steep & Cheap refused to take responsibility.I contacted customer service immediately. Silence. Completely ignored. After nearly two weeks, I followed up and finally got a response—only to be told that they “don’t do anything for stolen packages” and that I should file a claim with my homeowner’s insurance or deal with DoorDash, the third-party delivery service they chose to use.That is insane.I did not pay my homeowner’s insurance for shoes. I did not contract with DoorDash. I paid Steep & Cheap for a product that never arrived. End of story.No refund.No replacement.No investigation.No assistance.Just a corporate shrug and a polite way of saying “f*** you, we already got paid.”Telling a customer to open an insurance claim over a $160 retail purchase is beyond unreasonable—it’s a blatant refusal to stand behind your own sale. It’s outsourcing accountability and hoping customers give up.This experience feels less like bad customer service and more like legalized theft. Once they have your money, you are apparently on your own—even when they can clearly see the package never made it into your possession.If you’re thinking about ordering from Steep & Cheap, understand this very clearly: delivery risk is 100% on you, and they will not help you if something goes wrong.I will never order from this company again, and I strongly recommend others think twice before trusting them with their money.
Karen L
January 19, 2026
Beware
Beware - refund took awhile to receive and I never received confirmation of my store credit until I chatted with text support almost a month later! Also, store credit expires in 1 year, which they don’t tell you when you’re given the refund options. Not pleased with the return and refund process.
Miguel
January 13, 2026
Extremely disappointing customer…
Extremely disappointing customer service experience.Steep & Cheap claimed my package was delivered when it was not. When I questioned this, they then claimed it was “stolen” and told me to file a claim with my homeowner’s insurance — even though the delivery photo they provided was not of my address. I pointed this out multiple times, and they refused to acknowledge or investigate the discrepancy.The chat representative was rude, unprofessional, and condescending, and showed no intention of helping resolve the issue. I spent roughly 30 minutes going in circles with no resolution or accountability.After that experience, I used their “Email Us” feature to formally report the issue and request help, and never received a response. The complete lack of follow-up only reinforced how poorly this situation was handled.Overall, a frustrating and unacceptable experience that has made me reconsider ordering from them again.
Aiden
January 3, 2026
Marla was super helpful
Marla was super helpful
Jim M.
December 20, 2025
Answered all my questions and resolved…
Answered all my questions and resolved an issue. Good service convinced me to buy,
Frank nstake
December 18, 2025
They're quick to take order but slow to…
They're quick to take order but slow to get them out and they make cancelation virtually impossible unless it's done immediately after placing order, even 30 minutes afterward it too long. I paid extra for fast shipping but they still took a while to get it out and even though it hadn't shipped, they wouldn't let me cancel online or by phone. Return policy would eat up so much $$ that I just kept the item even though I didn't need it. I hope to remember not to buy from them again.
Tawan Teopipithaporn
December 14, 2025
Order not delivered, no help from company
“Order not delivered, no help from company. I had an order through Steep & Cheap that never arrived at my address. I contacted their support multiple times, but they refused to investigate the misdelivery or offer a refund. I even filed a police report for the missing package. In the end, I only got my money back by forcing a chargeback through my credit card, since Steep & Cheap wouldn’t take responsibility. Extremely disappointed – I expected better customer service from a Backcountry-owned store.”
Ethan
December 12, 2025
Aaryn B was very friendly and helpful…
Aaryn B was very friendly and helpful in assisting me to me locate my order even though I did not have the number. As well as resolving the issue I had. Thanks Aaryn!
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