staples.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 678+ users reviewing Staples. Read verified ratings and real customer experiences on staples.com before you order.
Related articles
2.0 / 5
Average user rating
678
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for staples.com.
Brands may not incentivize or pay to hide reviews.
staples.com Reviews
Read real experiences from customers of staples.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Cheryl Boyd
March 31, 2026
I can't believe these people that work at STAPLES
I just went to the Staples at 2957 Festival Way in Waldorf, Md.. 1st of all I asked 2 people to help me to purchase a Laptop! The older lady with the Bob hairstyle was like she doesn't know anything about the Laptops and couldn't help me. The other lady that came over said the same thing! However, she went to go and look for the Laptop I wanted. She brought out the Laptop to me in a box that was kind of flimsy! However, I thought nothing of it! I got it home and after opening the box I became soo furious 😠! There was a peice of paper in there with the words Return on it!!!! I turned it on and it has someone name John on the screen!!!! She sold me a Used Laptop!!!!! I'm soo upset 😡! I needed this Laptop for tomorrow! Now the store is closed! This Laptop going back tomorrow! Why would I pay that much money for a used Laptop?!!!!
Steve Perry
March 20, 2026
I really wanted to buy something!
Items show as available on website only to have orders instantly canceled because they are unavailable. Either incompetent inventory management or bait and switch maneuvering.
Brady Ceppaluni
March 15, 2026
Every time I order copies from Staples
Every time I order copies from Staples, it is a horrible, long experience. The website never loads. I finally get to the checkout page and there is nothing in my cart. I spend most of my time waiting for it to load. It is a very long, very difficult experience, every time.
Cynthia
March 7, 2026
Excellent customer service on 3/6/26…
I visited the Vernon CT store on 3/6/26 about an hour before closing with unrealistic expectations (card stock, enlarged docs, color). Two lovely, professional, patient women (unfortunately didn’t catch names) walked me through what was possible given my same-day request; they were delightful, I left satisfied, thank YOU!
Ron Daniels
March 6, 2026
Tech Easy, very proficient.
Tech Easy: Every time that I have an issue with my electronics that I can't figure out, these people knock it out of the park. They really know their stuff and communication with all of them have been fantastic. Today it was with Rami, Jai and Sakeeb. They all get 11/10 and that goes the same for all the others I've spoken with in the past. Thank you so much.
bg miller
February 23, 2026
poor customer service
I have made a couple purchases from Staples. Shipments were necessary because the local is more than 100 miles away.The antivirus software I ordered was supposed to be a download. Admittedly, when I attempted to utilize them, I had already crossed the 15-day download date.I got no answer when I tried to reach someone via phone or email. I tried to get in touch with someone multiple times over the course of several weeks. No email or re-call.I apologize, but when someone handles customers in this manner, it's time to find someone else.The point of no communication, not the inability to download items, is the problem. I give the staples a black eye rating.
Barry Raven
February 19, 2026
Horrible experience because of one employee
I am absolutely appalled by the level of rudeness and unprofessional conduct I experienced at Staples in Durham, NC — in particular from Mr. Amir Moniri. His behavior was dismissive, disrespectful, and entirely unacceptable for someone representing your company in a managerial capacity.The interaction was so inappropriate that I was genuinely close to filing a lawsuit. No customer should ever be subjected to such degrading and hostile treatment. It is alarming that a company like Staples would place someone with such poor judgment and lack of professionalism in a position of authority.If this is the standard of management at your Durham, NC location, it reflects extremely poorly on the company as a whole. At this rate, Staples will continue to lose customer trust and business due to failures in leadership and accountability.This matter deserves serious attention. I expect a formal response and clear action taken to address this conduct.
MIchael Maxwell Michael F. Max
February 19, 2026
Nate at the Amazon Return counter in…
Nate at the Amazon Return counter in Leominster MA was Amazing, went above and beyond to help me get me return together. I definitely appreciate him.
Lily Love
February 17, 2026
RAY AT STAPLES AT 14TH STREET UNION…
RAY AT STAPLES AT 14TH STREET UNION SQUARE WAS A PLEASURE. HE WAS SO PATIENT AND INFORMATIVE. EXAMPLARY YOUNG MAN. Please hire more like him.
Gary Lee
February 12, 2026
If there was a zero I would rate them…
If there was a zero I would rate them zero the customer staff is friendly however, yesterday I bought a printer and I couldn’t get it to work on my computer or cell phone. I called them up. They said it’d be 2999 for the warranty to get somebody to fix it so they gave me an 833 number and instead of $29 it was $110 so I called them up today and told them hoping they would give me the difference of like 75 or $80 which they said no and basically said it was my own fault. Spoke to a supervisor also spoke to her supervisor. I will never ever buy anything from Staples again the only reason why I didn’t go to Walmart for the printer, cause I assumed that Staples knew a lot more than Walmart did which they did it. I called them for help they wouldn’t help me nor what they give me the difference of what they quoted me and what the company charged me.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).