stanleysteemer.com Reviews
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1.7 / 5
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105
Total reviews
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stanleysteemer.com Reviews
Read real experiences from customers of stanleysteemer.com.
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Consumer
January 10, 2026
Terrible job
My son, Todd Lovering, scheduled Stanley Steemer, Reno, to clean and treat/remove pet stained areas in my small home in early January. The cleaner walked through the rooms (two bedrooms, hall and living room) indicating the areas that needed special pet urine treatment. The job took about an hour and the cleaner charged over $300! The carpets were soaking wet for over 48 hours, smelled horribly of urine and a sickly perfume odor. The smell was terrible and the pet urine was still there. Awful job! About 10 days later my son hired a different professional, recommended by the residential management company where he lives, to redo Stanley Steemer’s work. They did an excellent job! The urine and perfume odors are gone. Cost $150. Wonderful job!Stanley Steemer should refund the poor quality job in full.
Rebecca Theim
November 10, 2025
Where do I even begin?
Where do I even begin? I scheduled service for a day that I took off from work to be here for the six-hour – yes, six hours! – window this company requires for service. I spent another half-hour preparing the room where the work would occur. I was very explicit in my instructions when I booked the service that I could not guarantee street parking for the technician’s van, but I could provide garage parking. When he arrived, he said he could not park in the garage and there was not immediate street parking in front of our Home, so he left. Five minutes later the space opened up in front of our home and I immediately called dispatch and asked that he returned and do the work. They said it was too late; he had already moved on, five minutes after he left my home for what would’ve been a multi-hour appointment.On top of that issue, the company sent me a confirmation email with the photograph of a technician who was entirely different than the technician who showed up at my home. I understand that schedules changed, but given that that is a security and safety precaution, the company should’ve followed up with an update that a new technician would be arriving.After all of this, the company kept insisting that they could come back tomorrow after I told the dispatcher repeatedly that I was unavailable for the rest of the week because I would not be home to allow the technician in. His solution was to continue to offer tomorrow as the service day, along with a $25 discount on what would have been an $800 cleaning job.All around incredibly disappointing experience with even worse customer service. You lost a customer for life, Stanley Steemer.
lynette M Reese
October 7, 2025
If i could give them zero stars I…
If i could give them zero stars I would, I called because I payed up front for a promotion, they said if I paid almost 600.00 that after my initial steam cleaning of 3 rooms that I would get 3 more times for free for any 2 rooms. So I called to schedule my 2nd cleaning and this time I wanted my bedroom and living room steam cleaned he said we can't do your bedroom because that wasn't one of the rooms we, he said it has to be 2 of the rooms we already did. I said that's not what the guy who was here cleaning who talked me into this deal told me he said any 2 rooms in your home. The guy from Stanley steamer who answers their phone said " Do you believe everything you hear???? I said excuse me? I said why are you talking to me like this i said id like to speak to your boss, he then said I will just give you a refund I said a refund he said yes do you want a refund I said you know what yes I do! I'd hate for this guy to work for me if I had a business, he just lost them basically 400.00 dollars for the last 3 cleanings. Smh
Kevin
September 21, 2025
If I could rate a zero I would
If I could rate a zero I would. As always with a scam company, quote a price then want more money when they come. Then they hooked up to my neighbors water and started a big drama. Of course she added an $18 tip onto the bill too
gatita salvaje
September 18, 2025
If I could give this company zero…
If I could give this company zero stars, I would!!! They advertise a carpet cleaning special of $119 for 3 rooms and a hallway. The guy added something to the bill, not sure what but we ended up paying 145. Even though I paid more than the advertised price, they did a poor job cleaning my carpets. They look the same as before. I don't think they even applied any product to the rug, just water and steam. They didn't get rid of any stains!!!!! I ended up using my small green machine to get rid of the stains myself. These people are crooks. Don't use them unless you want to waste your money.
Kimberly Brady
August 7, 2025
3 Weeks later carpet STILL WET
On July 15th Stanley Steemer came out to clean the carpets at our new home as a pre-move in precaution because we have grandchildren who will be crawling and toddling around on the floors. When we went back for our final walk through on the 17th before closing, the carpet was still wet and it had just begun to have a musty odor. I called Stanley Steemer and they agreed to come back the next day. The tech who came and the woman I spoke with to make the appointment both said the original tech had overwet the carpet, which was what caused the problem. But they said recleaning and deodorizing would fix it. It did not. The odor got worse. On the 19th, they came again with the manager, he said recleaning and deodorizing AND adding in sanitizing spray would definitely solve the problem. The carpet kept smelling worse. Finally got the franchise owner who had come to town to come back out on July 24th. He claimed to not smell it, and didn’t feel the dampness, but agreed to send out a Carpet Inspector, confirming for me who that was and that I’d be hearing from him. When we didn’t hear from the Inspector for a few days, we hired and paid for a local Carpet Inspector, same qualifications/training/certification as the original one hired by the owner. He came out on July 29th and examined the carpet. His official report clearly stated based on the physical examination and the evidence that the carpet was indeed still wet after 3 WEEKS and that the fault lay clearly with STANLEY STEEMER and NOT the homeowners. I spoke with the owner and let him know the inspection had been completed, shared the Inspector’s name and contact information with him and forwarded the report to him. Now we can’t get anyone to return our calls. The smell now permeates the home, we are having headaches from the smell and of course mold becomes a real concern. This is not a company to ever choose to clean your carpets based on our experience.
Catherine Spurgin
July 30, 2025
CASH STOLEN FROM MY HOUSE DURING AIR…
CASH STOLEN FROM MY HOUSE DURING AIR DUCT CLEANING. I recently purchased two services from Stanley Steemer (carpet cleaning and air ducts) and during the 10 minutes I stepped outside of my bedroom for the team to clean the air ducts in my bedroom, $170 was taken from a closed jewelry box on my dresser. I realized it within minutes of the team leaving as I had placed the cash, along with my phone, air pods, and other valuables in the jewelry box so they wouldn't be sitting out while I stepped out for them to clean the room and immediately contacted the number on my invoice. For the next few hours, I was transferred to multiple individuals at Stanley Steemer and advised that I needed to file a police report and the location Manager would contact me today following an inquiry with the servicing technicians. The West Allis location Manager informed me that he spoke to both individuals, and they have denied the allegation. Furthermore, he stated that because I have filed a police report (at the direction of Stanley Steemer) there is nothing further the company can do, and this is now in the hands of the police. I was hoping to avoid personally filling charges against the individuals, as they know exactly where I live, but will be left with no other choice but to do so, should I have to chase down corporate management further for this issue. I understand this is a small amount of cash, however, the fact that someone went into a closed jewelry box and took something out of it, while I was home, during a service I paid a lot of money for is something I cannot ignore. I partnered with Stanley Steemer because of their wide range of services and large corporate footprint, thinking I’m working with a trusted brand and partner, crossing off my “to-do” list and even purchasing additional services that I was excited to use, but instead I am now spending my time escalating nefarious conduct to the police, trying to get in contact with local management and being given the run around, and now spending my time taking it public. The time I have already spent on this is worth much more than what was taken from me, but I simply cannot ignore this gross violation of privacy and professional conduct from a bad egg in a massive corporation. I expect further action than a local Manager telling me “There’s nothing further he can do”.
Review Chase
June 20, 2025
DO NOT USE STANLEY STEEMER- They SCAM
DO NOT USE STANLEY STEEMER- They SCAMI put the order in for basic cleaning (absolutely no add-ons) and the guy showed up with that correct order (which the call center confirmed) and proceeded to scam their way into applying an upgrade. Their phone number goes into a call center and you have to argue your way into speaking to anyone besides the call center person who has no authority to do anything. The "manager" is basically a rude person that talks over you and declared that the order is meaningless...only what the guy can manage to sell you at the house is what matters. Even when the technician was told to stop from putting deodorizer on the floor (which he said was necessary or the carpet would smell from the cleaning!!) he continued to try to sell it, along with trying to sell cleaning more rugs even after being told no several times. What a racket....they have no integrity. The manager readily admitted he was not ok with the guy continuing to try to sell after he was told to stop but refused to do anything about it and hung up. They are horrible and the job they did on the carpet was terrible. They caused the carpet to buckle in several areas that now has to be stretched. The whole thing was a fiasco. DO NOT USE THEM.
Frank Hatch
May 27, 2025
STANLEY STEAMER Cleaned My Wallet
STANLEY STEAMER Cleaned My Wallet: They took several area wool rugs in for cleaning. When returned, the rugs were still stained. The cost was $1,300. When I asked for a 50% refund, the representative who contacted me said they do not do refunds.
Sahar Saaid
May 7, 2025
actual charge is 3 times the estimate they give you
they gave me an estimate for $600 to clean the air duct and the dryer vent. They came in for two hours and they ended up charging me $1,669. In addition to $925 charge for two furnace, they charged me $20 per air vent for 25 vents. They never opened the vent or touched them. I do not know what was the $500 charge for. I called the office to complain three times, each time they said they will get back to me and the third time the manger will not answer my call. In addition to all this they messed up my air dryer vent, they plow the air from the outside vent and pushed all the lints deep in the vent and now there is no air going out from the dryer. They clogged my air dryer vent. Never use them again or recommend them to any one.
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