springer.com Reviews
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4.2 / 5
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18212
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springer.com Reviews
Read real experiences from customers of springer.com.
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Alexandre CHIU
March 27, 2026
Excellent book publisher
Excellent book publisher. No need to install VitalSource to read a PDF eBook, which makes everything much simpler. The best part is that the download link never expires, so you can always access your book again later.
Nicholas DeRoma
March 2, 2026
Avoid
Don't tend to write reviews but my experience was absolutely not ok. I purchased two books that were supposed to ship within 3-5 days, then received an email saying 5-7 days for printing, 5-7 days for shipping. Ok fine. 3 weeks later, no follow up or shipping notification so I reached back out. They have to reach out to their "specialist" team to figure it out. Almost a full week later still no update so followed up again. Was told they are still working with the specialists to figure it out and will email me when they hear back. Another week goes by, no update. I never actually received an update from customer service. I was notified automatically that my books just shipped after an entire month, and then the next day there was an unauthorized charge on my credit card to Springer for a purchase I did not make. So on top of this bad experience with customer service, I now have to get a new credit card because they don't protect your billing information at all. I really like Springers publications, they have great authors that do great work, it's just sad that the rest of the company is a total joke so I'll be avoiding at all costs in the future.
Pyotr Ivanov
January 12, 2026
Books arrived fast and are of good quality
I ordered two hardcover books on Springer and although they took some time to ship, it was pretty fast afterwards. I made two orders, one a week after another, and both books arrived in about a month, which is very good considering they don't charge for delivery. The quality of the hardcover and the printing is also great. I would really recommend this site if you want to find books on more obscure topics. Will definitely be purchasing more.
anon
December 29, 2025
Horrible Publication Editorial
The entire branch responsible for editorial and especially whoever decided to outsource to Straive Inc should be fired without notice. I have never in my entire career experiences such bad service in an editorial process. Journals that do editorial work UNPAID do better work than SN or Straive. It's a complete disgrace to the field.
Oman Haridas
December 27, 2025
Recommend
The website is good, easy to navigate, and they deliver all around the country. There are some great deals if you follow regularly
Frank Wong
December 17, 2025
No updates after ordering a book
No updates after ordering a book. No means of contacting 'customer service' other than email which goes unanswered. Not impressed at all. Non existent communication and despite my requests no response other than automated emails from email accounts that are 'not monitored'. Rubbish.
Alessandro Torsi
December 5, 2025
"Unsatisfactory Customer Service Follow-up"
"I was purchasing a set of books online with a discount. At the moment of checkout, the total amount did not match the expected price due to a clear and unusual arithmetic error. I created a ticket (ID #10671313), but received no response. I also sent two consecutive emails, yet nothing was resolved. In the meantime, the discount expired, and I lost the opportunity."
JP Blankert
October 24, 2025
Low level publisher without own opinion
Low level publisher. Does not have the level to understand manuscripts without leaning on peer reviews. Very low level staff. Purely passer-on to peer reviewers. Most over-rated publisher in the world.
Paul
September 25, 2025
I write this as an author of a book.
I write this as an author of a book.My book was originally published by a company in Birmingham UK. They went bust and without me knowing APress/Springer Nature got hold of the book and published it without my consent and without payment a single penny of royalties.I only found out by accident many years after when I saw my book, which I assumed was no longer available, appear on the Amazon site.I would warn future authors to be very aware that this company may well not pay your for your work.I have spoken to them and at first they were co-operative and looked like they would pay back and future royalties. But the last few months have ignored all emails and no payment has ever been received.
Sebas Beier
September 24, 2025
for proper research
i use this service to find necessary materials to help me do a thoroguh research on different topics. Whether it is some scientific deep field, or whether it is related to sociology...Gosh, without it IDK how I WOULD PREPARE FOR MY EXAMS!But apart from learning goals, it is overall useful to broaden knowledge..FOr example recentyl I found a source on astrophysics, and read about possible white pulsars, and somewhere in the 70-s the sound, actually frequency vibration was detected, though it was thought to be of alien nature, soon it was pointed it came from pulsar
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