spirit.com Reviews
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Join 1,241+ users reviewing Spirit Airlines. Read verified ratings and real customer experiences on spirit.com before you order.
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1.2 / 5
Average user rating
1241
Total reviews
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spirit.com Reviews
Read real experiences from customers of spirit.com.
Brands may not incentivize or pay to hide reviews.
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Reggie
March 31, 2026
Worst flight ever
Well I was on flight and then people started to fight we landed at London because of people and right when we landed and one engine bursted into flames fly tui and easyjet instead
Ronald Ray
March 30, 2026
Overbooked our transfer flight from Ft…
Overbooked our transfer flight from Ft Lauderdale to Charlotte the held us on the tarmac til we missed flight and people they overbooked got on the flight but they would let us.
jonathan rosario
March 30, 2026
This has been a terrible experience
This has been a terrible experience. After changing my flight five times, I finally decided to cancel it, and instead of giving me a refund, they only offered me a travel credit.I honestly believe this should be illegal. My original flight was only about 1–2 hours, so I do not understand how it is acceptable to change it to a flight with one stop and a total travel time of 8 hours.This is completely unfair and feels like an abuse of the customer.
Erica Guillen
March 30, 2026
Absolutely one of the worst travel…
Absolutely one of the worst travel experiences I’ve ever had. We originally booked a flight with Spirit Airlines for March 21 at 12:29 PM, departing from Chicago to San Juan, Puerto Rico. Leading up to our trip, we kept receiving email confirmations that everything was on time no issues at all. Then, the moment we arrived at the airport, we were blindsided with an email saying our flight was CANCELLED.No warning. No heads-up. Just canceled.The only options given were to rebook or take a refund. The earliest available rebooking wasn’t until Tuesday, which completely ruined our plans, so we were forced to take a refund and book last-minute tickets with United Airlines costing us significantly more money out of pocket. We were told our baggage would be transferred to our return flight, which added to the confusion and stress.Unfortunately, it didn’t end there.On our way back from Puerto Rico, we were scheduled again for a 12:29 PM flight. Throughout the day, we kept getting delay notifications—one after another until the last update pushed the flight all the way to 2:59 AM. We waited, checked in, and then unbelievably the flight was CANCELLED again.At that point, there was little to no help from staff. We were told to go to the Spirit desk, leaving us scrambling around the airport, trying to figure out how to retrieve our luggage from baggage claim, rebook flights, and then go back through TSA all over again. It was chaotic, exhausting, and completely disorganized.Once again, no available flights until Monday or Tuesday. Rebooking with Spirit would have meant more delays, more uncertainty, and more money wasted with zero guarantee the flight wouldn’t be canceled AGAIN. So we had no choice but to request another refund and book with United Airlines spending even more money just to get home.This entire experience was stressful, expensive, and completely avoidable with proper communication and customer support. Spirit Airlines showed zero reliability and zero accountability.Never EVER flying with Spirit again. The “cheap” price is not worth the headache, the risk, or the extra costs you’ll end up paying in the end.Huge thanks to United Airlines for actually getting us home safely.
Jennifer
March 29, 2026
Worst airline never use again
Loading plane leaving Nashville sat just to have to get back off to fix air . In Ft. Lauderdale airport now for return trip and it was delayed TWO hours 5 min before boarding . No explanation no reason . Now we have spent over 6 hrs in the airport for what ? Of course no money at all refunded . First time flying with spirit and will NEVER use again . No wonder this airline has all 1 star review when it should actually get a big 0. Worst experience for flying
venkat yarlagadda
March 29, 2026
Spirit Airlines staff is lying about…
Spirit Airlines staff is lying about their flight status and baggage check in fee
Chrissy Ho
March 29, 2026
I booked a vacation to Cancun and they…
I booked a vacation to Cancun and they delayed our flight for 5 hours and then cancelled our flight. I will never be flying Spirit again.
Michelle Dietze
March 29, 2026
One of the worst airlines ever!!!
One of the worst airlines ever!!!! I wanted to make sure i had the right size carryon and went to their website and asked the question. I measured my bag and all was good. I get to the airport and they tell me it’s not the right size and charge me 100.00 to put it in the carryon space above my chair! WTF! They don’t give you a drink or a snack you just pay a premium if you so choose to indulge! The seats OMG could they be any smaller ! I’m by no means a large girl but this seat barely fit the two teenagers sitting next to me. And no internet unless you pay for that too! With no tv to speak of on this airplane are they kidding me i have to pay to watch something on my device. All said and done for my so called cheap flight i paid more than what I would have paid on United or Jet blue for the same flight. There is no savings when it comes to flying with spirit. My knees have red marks from rubbing on the seat in front of me. I’m literally 54 and could not sit comfortable without my knees rubbing on the seat in front of me. I will neverrrrr everrrr fly Spirit and will tell anyone I know to avoid this airline at all costs !
Ted Hambach
March 28, 2026
AVOID SPIRIT LIKE THE PLAGUE!
We were hesitant to fly Spirit due to a bad experience previously, but booked it due to the low fare. Didn't take long to realize that was a mistake. After booking they changed our departure time from very early morning to late evening, and our return flight from late afternoon to morning, effectively costing us two days of our vacation. On our return flight home our flight was abruptly canceled 30 minutes prior to boarding, with no explanation, leaving us no option but to quickly book a flight home on a different airline at a much higher cost. If you have ANY other option, avoid Spirit Airlines like the plague!
Jeremy “JG”
March 28, 2026
By far the worst airline out there.
By far the worst airline out there.Aside from bad customer service, they try and charge for literally anything. I had a backpack as my personal for a short trip, no carry on, no checked back. and they charged me $100 even though it fit perfectly under my chair. Absolutely non-sense. They'll continue to lose customers with this garbage. Never again.
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