spectrumcollections.com Reviews
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Join 617+ users reviewing Spectrum Collections. Read verified ratings and real customer experiences on spectrumcollections.com before you order.
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4.7 / 5
Average user rating
617
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for spectrumcollections.com.
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spectrumcollections.com Reviews
Read real experiences from customers of spectrumcollections.com.
Brands may not incentivize or pay to hide reviews.
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GRENOBLE FRANCESCA
February 9, 2026
Best customer service
Best customer service, I made an order however I used the wrong address by mistake, I received a refund , and they sent me new order free of charge and added a brush as gift . I ll be order more brushes soon, thanks Hannah, thanks Spectrum , best brushes ever .
S R
January 6, 2026
Paid £4.99 for postage but not been dispatched and it’s been four days…
Ordered on Thursday and have heard nothing since. No way to track order until dispatched and not yet dispatched. Was for a birthday present so now won’t be here on time so I will likely need to buy something else and cancel the full order including a refund of the delivery charge as per customer rights to cancel within 14 days. Not happy as paid £4.99 for delivery which was a fifth of my order
Jackie
December 29, 2025
If there were more than 5 stars
If there were more than 5 stars, I'd definitely give them. I placed my order but mistyped the postcode. Hannah contacted me immediately to check the correct postcode. Unfortunately, the courier didn't update the new information quickly enough on their system, so Hannah arranged for a replacement parcel to be sent via a different courier. I feel very guilty as I caused Hannah a lot of hard work, and it was completely my fault. Thank you, Hannah, you are a superstar!!
Lisa Macartney
December 22, 2025
Five star customer service
I ordered a gorgeous brush set from spectrum. Unfortunately during transit the box was damaged and wet when it arrived. I contacted spectrum and spoke with Hannah who sent out a new set straight away so I received it in tine for Christmas for my daughter. 5star customer service. Gorgeous products and will be ordering with them again. Exactly how a company should treat there customers. Thankyou for making the experience as unstressful as possible.
Iman
December 5, 2025
Exceptional Customer Service
Spectrum has excellent customer service!I had issues receiving my delivery due to a courier problem, so I reached out via email and spoke with Hannah. I was genuinely impressed by her professionalism and kindness. She immediately offered a solution and made sure my products were sent out right away.The brushes themselves are gorgeous—super soft and absolutely stunning—but I’m equally impressed with the company and the way they treat their customers. I’ll definitely be purchasing again!Thank you to Hannah and the whole team!
Teledahn
August 28, 2025
Amazing customer service
Bought a set of Malachite brushes that arrived promptly but one brush had bent bristles. Contacted customer service and they were amazing. Didnt argue, sent me a replacement and were so kind. Will definitely buy all of my future brushes here. The quality of the brushes are also amazingm
Rosie Shaw
August 1, 2025
Bad customer service for the most part
Had a delivery get lost so contacted them and they sent a new package quickly however I emailed straight away to say I just wanted a refund not a new package, I then sent them another email which they have completely ignored and I still have to pay the delivery fee despite sending it back with my own money 🫣 bad customer service for the most part, wouldn't order again.
Scarlet Banoub
June 4, 2025
I have tried Spectrum collections…
I have tried Spectrum collections brushes and they are amazing, so soft and high quality
Samantha
May 13, 2025
Dreadful experience
I have previously placed orders with this company and have been very happy with the experience, however, I placed an order on 1st May and when my order was not dispatched within 3 working days, I contacted customer service regarding this and was advised that my order would be shipped the next day. However, this was not the case and my order has still not been delivered or updated. I have asked for a refund and have not heard anything.
Kim
April 26, 2025
Amazing quality brushes 💕
I ordered a brush set during the 80% spring sale and im so glad I did. I only paid around £8.50 including shipping and these brushes are amazing and pink! I ordered the cosmopolitan 6 piece set and also it came wrapped in pink tissue paper which was so lovely 💕 thanks so much spectrum! Will be ordering again in the future :)
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