spectrum.com Reviews
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Join 11,150+ users reviewing Spectrum. Read verified ratings and real customer experiences on spectrum.com before you order.
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3.5 / 5
Average user rating
11150
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for spectrum.com.
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spectrum.com Reviews
Read real experiences from customers of spectrum.com.
Brands may not incentivize or pay to hide reviews.
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Brian Keast
April 13, 2026
Do not use Spectrum
Spectrum has the unique distinction of being the single worst service I’ve ever received across any service in any field. Near daily outages, some for hours. Staggering incompetence that seems intentional and malicious at times.
Vikas Khade
April 13, 2026
Too soon to tell about the network and…
Too soon to tell about the network and the coverage but the support given by the store representative was excellent and I suggest everyone to go to the store and get the things done.It was smooth and faster.
Peter Fischbach
April 13, 2026
Customer service is a JOKE!!!
Customer service is a JOKE!!!! Supervisor that I talked with RUDE!!!!!! They don't care about you as a customer only money.........
Meria Broadnax
April 13, 2026
The worst service transfer in the face…
The worst service transfer in the face of the earth. I cancelled my business Spectrum business. I cancelled my Spectrum home service and went with T-mobile for the same reason on both home and business for poor service, poor customer service and i was almost convinced by the agent at least after near a month my Spectrum mobile would at least be up and sputtering like the other two services I cancelled, however the line is still dead and each day brings a new call and another promise. Nothing!
Belinda Cole
April 13, 2026
Plain and simple it does not work!! & technicians, do not show up
Technicians did not show up twice. They did not provide me with the tracking system to see when the technicians were coming or any form of communication.Even though I had to call customer service to complain about this before my second appointment was set up.I lose service 1-3 times a week for 4 months straight. And they refuse to credit me for yhe 4 days with no internet bye.Bye.Spectrum !! Don't let the door hit ya!
lisa morris
April 13, 2026
Ease of access and transferring from…
Ease of access and transferring from one service to the next. It actually works. No dropped service
Braden
April 13, 2026
Excellent Customer Care
Everything from the employee in the store to Justin out in the field was smooth and excellent. The store employee was very knowledgeable and helped me get the right plan and my number brought over from my old carrier. He was very polite and efficient at his job. Justin out in the field did an excellent job installing my home access. He was very knowledgeable as well and had great points as to where my access would work the best with my home setup. They were both great
Loretta Sparks
April 12, 2026
Everything is good
Everything is good
Cesar D
April 12, 2026
Great Tech
Great Tech, very professional, thorough and efficient.
Kylie Olenick
April 12, 2026
Horrible customer service not willing…
Horrible customer service not willing to work with customers pushy on adding more services to “lower” your bill when actually you don’t need those things so it’s not actually lowering your bill it’s getting you to pay more for stuff you don’t need. Unfortunately they’re the only provider in our area otherwise I would’ve left a long time ago.
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