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spabreaks.com Reviews

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4.3 / 5

Average user rating

20407

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for spabreaks.com.

Score

4.3

out of 5

Great

20.4K Reviews

5

81%

4

7%

3

2%

2

2%

1

8%

Brands may not incentivize or pay to hide reviews.

spabreaks.com Reviews

Read real experiences from customers of spabreaks.com.

Brands may not incentivize or pay to hide reviews.

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E

Ella snaith

April 7, 2026

They answered straight away the woman…

They answered straight away the woman who spoke to me on the phone was very nice and easy to understand when explaining things, we managed to book a really good place easily. Very happy thank you !

L

Lucy

April 7, 2026

I had such a positive experience when…

I had such a positive experience when dealing with Sophie from Spabreaks. Sophie was friendly, found the best deal and overall went above and beyond to book a spa day for me and my mum for her birthday.

M

Mr A Stachini

April 5, 2026

The service and communication from the company

The service and communication from the spa break staff was excellent from start to finish, being a first time spa breaker. They asked what I wanted out of the break and got me a excellent stay at Manor House the spa and food was amazing and the rooms lovely with little finishing touches, Thank you spa breaks especially to Charlotte and Carly

R

Rebecca

April 3, 2026

Group Booking

I was trying to book something for a group of 10 people and really getting nowhere. I started a WhatsApp chat from the website and spoke to an advisor called Sophie. She was brilliant and answered all of my questions and helped me to book the perfect thing - exactly what I was looking for!

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Sue Clarke

April 3, 2026

Very poor service from a Spabreaks.com

Very poor service from a Spabreaks.com. Sold as a ‘pamper spa’ our facials were cancelled on 9pm the night before. The ‘spa’ area itself was shabby. The pool had big gaping holes in the roof, no sunloungers, and is cold. Sauna and stream room tiny and very dirty. The gym ( as advertised with a picture) simply doesn’t exist. There are a couple of tiny weights room, containing aged and non functioning equipment. There was rowing machine in the corridor. We were told it was ‘under renovation’ but not given any refund for the fact it was unusable. I tried multiple times to amend my booking in advance of the trip, but never once did anybody from Spabreaks call me back. The Customer Service is appalling. I know you will respond to this negative review with ‘appeasing’ and ‘apologetic’ words, but it’s too little, too late. I didn’t get anything near what I was sold and paid for. I blame Spabreaks 100% for this, not the hotel . I should have been treated better, but you took the money and didn’t care that we weren’t getting what we were paying for. Shame on you. I hope anybody reading this thinks twice before using a third party. Deal with the hotel directly, as once you’ve used the third party, the hotel cannot help you, as its contract is it’s them, not you. Never again!!

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Natalia Vázquez

April 2, 2026

Easy and practical

Easy and well managed. Thank you very much

S

Samantha Shallcross

April 2, 2026

Very good customer service

Nick was so helpful over email in assisting with my booking. Quick response time and I look forward to booking more with the company.

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Emma Linch

April 1, 2026

Great and communicative

Great and communicative - made the booking process easy to understand and adapted to my needs as I was doing a solo rather than couple trip

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Zac Watts

April 1, 2026

Very helpful

Very helpful, drew leigh helped with all my questions and gave me lots of options.

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Maria Koumarianou

April 1, 2026

Great service

Great service, the WhatsApp was really helpful. They can accommodate your needs and they are flexible. I recommend chatting to them rather than booking it online.

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