southwest.com Reviews
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Join 780+ users reviewing Southwest Airlines. Read verified ratings and real customer experiences on southwest.com before you order.
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1.7 / 5
Average user rating
780
Total reviews
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southwest.com Reviews
Read real experiences from customers of southwest.com.
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Francisco Jason Duarte Araujo
April 1, 2026
Do not use this airline if you can…
Do not use this airline if you can avoid it. I had three flights with them, and they managed to delay all of them. It’s a huge lack of respect for the customer.
Hussnain
March 31, 2026
Terrible service against @niki_nik20 on…
Terrible service against @niki_nik20 on tiktok
Theresa Moore
March 30, 2026
Paid to leave 2 days earlier than…
Paid to leave 2 days earlier than originally planned. But when I got to the airport I was told that my original flight was delayed prior to boarding my flight 4 hours later. So it turns around that my flight was rebooked until the next morning. I feel as though me and my auntie should have been compensated with a hotel, refund or food voucher. But nothing but sit in this freezing cold airport in these uncomfortable chairs. I’m very dissatisfied this is so not acceptable and to have to miss work.
Russ Walker
March 29, 2026
SouthWest is a DISASTER
I have been flying on SouthWest for 15 years and this is currently the WORST experience that I have ever had.It starts with the booking application which is a complete trainwreck and went downhill from there I could not book a multi city train I had to book multiple one way trips. Every single trip has a minimum of one stop, even for simple trips like Burbank CA to Seattle WA.The seating app is Horrible. You are now charged for your seat of every leg that you want to book. Simply stated, the prices are now ridiculously expensiveOn top of this, the booking application is so bad that you have to enter your seating choice multiple times to try and get it to work properlyThe CEO should be fired immediately he is overseeing a complete SH*TSHOW!!!
M Fahad
March 29, 2026
A worst and Racist airline
A worst and Racist airline. No respect for passangers.
Melanie Farris
March 29, 2026
Southwest did not announce our flight…
Southwest did not announce our flight though they did announce other flights. I and my daughter were seated just across the terminal from our gate and missed our flight by a couple of minutes . They oddly already had us rebooked for a flight two hours later. I heard MANY other passengers being paged, flights being announced, etc. The Southwest staff…RUDE AF. Will check every other airline first when booking from now on.
mark nelson
March 28, 2026
I have been a A- list member for ad setvice the…
I have been a A- list member for the last five years. I’ve always been satisfied with Southwest. I fly at least 20 trips a year along with booking my Hotels through them. This year 2026 has been nothing but frustration. The change in boarding process does not benefit A-list members anymore. I have to call everytime after a hotel reservation to have them post my reward points. To top that I always have to wait 30 minutes for a call back. I will be changing my airline preferences to another airline.
PurpleLion
March 27, 2026
Above and beyond service for lost item
The flight was very nice, as usual. The planes were clean, the flight attendants kind and attentive and always friendly, as usual. However, on a flight from BWI to GSP I forgot my pocketbook under the seat! Yup! Well, thank goodness for Trinae and Tee! They went above and beyond to get my bag back to me the next day so my trip wouldn’t be ruined and I could still go on my cruise! I only dealt with those two wonderful people, no machines, no voicemails. Just this wonderful dynamic duo who saved the day for me! I would give Ten stars if I could! Thank you thank you thank you!
Lori Caplinger
March 26, 2026
From first to WORST airline since policy changes
Since Southwest changed its policies in an effort to be “like other airlines,” the experience has gone downhill fast. It feels like they’ve swung from one extreme to the other—once known for some of the best customer service in the industry, now delivering one of the most frustrating.What’s most disappointing is how disconnected they seem from the customers who helped build their reputation. You can’t simply adopt the policies of other airlines and expect to compete on the same level—especially if you lose what made you stand out in the first place. Instead, it now feels like you’re getting a lower-tier experience without the lower-tier prices, and the customer service no longer makes up the difference.I used to fly Southwest exclusively. These days, I’ve moved on—and I don’t regret it.
Linda sue Darling
March 25, 2026
The flight out of Albany NY was… okay
The flight out of Albany NY was exceptional and the staff was friendly and knowledgeable. The first flight had a lot of turbulence and a rough landing. The second flight was delayed 1 hour 6 minutes out of BNA. So my car rental was canceled. For my return trip I was told our carry on luggage, we wanted to check , would be 70. When questioned the agent said well put them in the size thingy. My son's luggage was larger than mine so if his fit , and it did, mine fit. They insisted I put it in anyway. So I did. I had to shove it down and struggle to get it out ( it is a bit heavy ) and I am 4'11 and skinny not strong at all. Some other agent said to the manager I was " aggressive " and wanted to kick me off the plane. I was gonna find another flight no big problem than my son was all apologetic and told the manager our situation ( we had a death in the family ) and Jose let me back on the plane. The agent that said I was " aggressive" kept staring me down and pointing from 5 place over. She looked mad I got to take the flight. They need to hire better staff for sure. This will be my LAST EVER flight with Southwest and I used to go to bat for them against all my friends. I now have to eat crow and tell them they were right.
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