solostove.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 925+ users reviewing Solo Stove. Read verified ratings and real customer experiences on solostove.com before you order.
Related articles
3.3 / 5
Average user rating
925
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for solostove.com.
Brands may not incentivize or pay to hide reviews.
solostove.com Reviews
Read real experiences from customers of solostove.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Peter Downs
March 25, 2026
Rust rust rust
I messed up, I should have read the reviews regarding the surround prior to wasting ~£300 on this poorly conceived surround: ferrous metal, powder coated, designed to rust and stain my porcelain balcony tiles. It's only been outside for 3 months..... Wrote to Solostove to complain, not even the courtesy of a response. How many 'L's in gullible 🙄 ? They simply don't care..... Their product description is misleading, they state 'where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories......' blah blah blah. Just lies!
Ian
March 23, 2026
Solo Stove Surround - Rust / Bubbling Problem
I felt worth at least making people aware of the issues that I have experienced with the Solo stove surround. It’s clear that despite using the approved solo cover, and airing the stove by removing this on dry days it is susceptible to rust / bubbling of the powder coat. Customer service have advised that ‘While rust is unfortunately not covered under our warranty, particularly when it is cosmetic and does not impact the performance of the product, we do appreciate how this affects the overall look and your experience.’ which I personally feel is disappointing given the amount that this unit costs (they did replace the original however it has simply rusted again). Yes it still works as a table but so would a rusty table that I could have got on Gumtree for free.
Gloria O'Brien
January 29, 2026
I purchased the stove for a gift which…
I purchased the stove for a gift which was returned since the person on the receiving did not want it. The stove was returned unopened and was back at the company by 12/29/2025 as of 1/29/2026 I still not have the refund. Multiple emails and a phone was made, after speaking to customer service I was told I would have the refund within 7 days it's been over 10 days and still have not seen the refund. I asked why it takes so long and was told they are processing a lot of returns, even though the return policy states refunds will be processed 10-14 days.
dieter debonne
January 13, 2026
Amazing costumer service.
Amazing costumer service.Had a problem with my pi prime pizza oven.Mailed them on Sunday.2hours later got a reply.5 hours later got a tracking code for a new pi prime.No hassle, great communication.Don't hesitate, buy solo stove products!
Kevin Watson
December 24, 2025
service is truly awful
Just been for a drive to pick up the package they forgot to add then sent to the wrong address and told me to contact the couriers to sort out. They sent me a copy and paste ‘sorry’ when I complained. Their service is truly awful.
Keith Fisher
December 12, 2025
Wouldn't cancel order made by mistake within hours of it being placed!
Ordered an item on 10th Dec only to realise that I'd ordered the wrong product. Within 2 hours of ordering I contacted them by email to request a cancellation on the order so that I could reorder the correct item.Surprise, surprise the answer was no, it had been despatched. This is highly unlikely and, in fact, two days later there is no tracking information, nor any indication that is has left their warehouse and on it's way to a courier.Essentially, they have lied about despatching it just so they can secure a sale and get my money.I do have the option of returning it, once received, but that is going to take some weeks to do and all that time they have my money and so I can't afford to place a new order until I get a refund.The order was a Christmas gift and so a corrected order will not be able to be made until after Christmas.Beware of this company's sharp practices and make sure you order the correct item as they will not assist once you have placed your order.
pierre lapointe
December 10, 2025
Beware of this company
Beware of this company, bought a solostove arrived with a hole in the box and the stove with a huge dent.Tried to call them, you can stay on the line for hours and nobody answers.Tried the Chat on there website, same thing.There is so many complaints, I should have read the reviews before buying. Now I’m stuck with a stove with a huge dent and not sure if this will affect the burning. Stay away from this company.
Kevin Smith
December 2, 2025
I ordered a Bonfire and surround on…
I ordered a Bonfire and surround on Friday, but only got shipping notice for the Bonfire, so I emailed them, but no response. I then looked here and saw all the dreadful reviews and thought oh no, what have I got myself into. I shouldn’t have worried. My email was answered on the Saturday, providing tracking via UPS for both items. They arrived today (Tuesday), well packaged and perfect. I’m an engineer of 45years and know quality when I see it. Excellent build quality and good customer service.
paul phillips
November 24, 2025
One of the worst companies that we dealt with so beware
One of the worst companies that we have ever dealt with for an online purchase. They illegally debited our credit card twice and would not return it but luckily the credit card company stepped in a sorted it. We were promised £40 compensation but the company but we have still not received it so absolutely shocking. As for the product it’s ok but there are cheaper alternatives out there with no doubt better customer care
Rachel Williams
November 17, 2025
I am incredibly disappointed in solo…
I am incredibly disappointed in solo stove. We have purchased multiple solo stoves and have run into an issue with our order this time around. I have called 4 times and have been promised a call back by a supervisor to help and I have heard nothing. I will never buy from them again.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).