softsurroundings.com Reviews
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1.3 / 5
Average user rating
336
Total reviews
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softsurroundings.com Reviews
Read real experiences from customers of softsurroundings.com.
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Michelle Martino
April 13, 2026
Don't waste your time - you'll never see your order!!!
I've got to say I am extremely disappointed with Soft Surroundings! I've been a customer of yours for years and in the last 2 months you have really let me down numerous times on numerous orders! I made all of my orders well in advance of our vacation in mid-May and now have to find alternatives. I placed an order on 2/10 for a sweater....to date it still has not shipped. I call and am given a ship date, that date comes and goes without it shipping (most recently it was to ship, I was assured by your rep, to ship on Friday 4/10). I placed another order on 3/6 for 2 different items. One item shipped , the other I was once again told several times it was about to ship and it didn't. Last week I called to cancel that item because I found something else from ANOTHER company. Your rep told me it would be cancelled...as of this morning it was not cancelled. So I had to call and cancel it again! On 3/27 I ordered several more items; some shipped and others have not. And finally, I placed a final order for a FINAL SALE item on 4/1...Guess what?! It has not shipped. Like all of the other orders that have not shipped, they are on BACKORDER until June 1st! Yes, a final sale item is on backorder until June 1st. I just received your newest catalog last week and was waiting to see if any of my previously ordered items were going to ship as promised not only by your website, but also by the customer service rep I spoke to on 4/8. I marked several items I wanted to purchase out of this newest catalog, but now I've thrown that catalog in the trash and will shop elsewhere....someplace that can actually deliver in time for our vacation next month. Wish I had known things were going downhill while I still had time to prepared for my 25th wedding anniversary trip. To anyone reading this lengthy post, please think twice before placing your order until Soft Surroundings get their business straightened out! Thank you for your time.
Joanne Reed
April 12, 2026
Purchased blouse as a gift
Purchased blouse as a gift. Several weeks went by (was not listed on back order). Called and was told on back order, will ship next week. Did not ship. Canceled order. Avoid this disreputable company.
Peggie Davis
April 10, 2026
I posted same elsewhere
I posted same elsewhere, but cannot be articulated enough. Ordered a blouse on Feb. 24, 2026 in good faith and confirmation it was IN STOCK. Two days after? Shows it was not. I've been given delivery dates of Feb.'s end, mid-March, end of March, early April and NOW, April 10, 2026? They say it won't be even IN until April 21st! -That means to ship I won't receive undoubtedly until around May 1, 2026!!! Are they FOR REAL? All I get are "3rd world country" clones who "service" the public with nothing more than robotic replies. This company, once well thought of? Has now turned to honest to goodness trash in women's clothing. Pity they allowed this to occur but they most assuredly did.
Maria Ensy
April 8, 2026
That Certain Appeal of Past is Long Gone
Soft Surroundings had some nice clothing back in the day - decent fabrics and quality. Many of the items strangely lacked the style and proportions of post-war fashion. Despite the nod to Cult Couture, I liked some of the silk, cotton and linen pants and skirts - well-made and comfortable.But lately? Tragic toxic overpriced junk. Plus Salt to Wound: Incessant Junk Mail Catalogs!
Kitty SMN
April 4, 2026
I called to trade one item for another…
I called to trade one item for another one when I did not like the way the color looked. I could hardly understand the customer service rep who seemed more interested in keeping me on the phone to promote some rewards program they are pushing than in actually helping me.They charge an outrageous processing fee on top of that, and I also noticed they did not refund my sales tax which I can't believe is even legal. You can't keep sales tax for an item that was returned because the sale has then been cancelled and did not take place. Days ago I sent an email demanding an explanation and got an auto generated brush off letter about how their customer service department is overwhelmed. For a while I thought this company was going to improve but this latest experience is probably my final dealing with the company.
Melissa McGlynn
April 4, 2026
Hidden monthly fee after purchasing and returning one item
Ordered one item that was terribly sized and promptly returned (which was costly and time consuming). Only to find out that after ordering one item, I have suddenly been charged $16.99 monthly for the last 3 months without my knowledge.
Emily Lane
April 3, 2026
Charged for a "Rewards Program" that I never signed up for
I was charged $18.06 for a "rewards program" that I never signed up for. Had to call them to get the charge reversed and the program stopped. Am waiting to see if they actually canceled it. Have ordered from them for years, but last few orders have had many items backordered, which may or may not show up eventually. This company is apparently owned by PE money these days, which explains a lot. I won't be making any more purchases from Soft Surroundings. Too bad - they used to be my go-to for clothes!
Debby Stein
April 2, 2026
Bad Company
I made the mistake of ordering from Soft Surroundings without checking reviews because I have ordered successfully a couple years back. My experience this time was awful! I ordered 8 items and each day I checked the status, the information changed from processing, to back ordered, to not available for reorder. I contacted Customer Service in email and was told all was being processed. But, it was not. Finally, today I called and nothing had been processed. First “ Kaye” said items were on back order, then she said some would be processed at a later date. Finally, I said, this is unprofessional and I don’t trust this company, so cancel the entire order and process a full credit. At first she said she could not, but when I got stern with her, she agreed to process. I have not received confirmation of the cancel and when I check online, the order is still active. So sad a once reputable company has gone so far down. Stay away from this company!!!
Emiliana Webster
April 1, 2026
Beware of being signed up for the…
Beware of being signed up for the Rewards Program without realizing it. You will be charged $16.99/month to your original form of payment without warning. I think this happened to me when Soft Surroundings offered me 10% off my last offer. It automatically signed me up to this loyalty program from there.
Stacy Acker
March 29, 2026
I will never order from soft…
I will never order from soft surroundings again. I ordered the same dress in two sizes. there was absolutely no notification that the dress was on back order. when I expected the dress and it had not been delivered. I checked the online status which told me it was on back order and would not be delivered for 6 months. I had ordered the dress for a wedding and if I had not looked it up I would have never known that it was on back order.p I did cancel these dresses. another item I ordered also came in late. when I returned the dress they deducted the taxes I had paid from my refund and they charged me another $10 for shipping. This totaled $27 deducted from my order customers beware, do not order from soft surroundings!
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