soclean.com Reviews
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3.6 / 5
Average user rating
17085
Total reviews
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soclean.com Reviews
Read real experiences from customers of soclean.com.
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Peter van Dusseldorp
April 11, 2026
Hinge broke
Hinge broke, no replacement parts. Piece of trash. buy another one, $700.00. Plus none available to buy. You get to be added to a reservation list. What kind of outfit you running here?
Tony
April 10, 2026
Do not purchase this machine
Do not purchase this machine. I had this machine for 24 months and they stopped making the filter. That left me with a non working machine. It's totally unethical. The filters are expensive when they made them, and then on top of that they stop producing the filters. Explain to me how that is right. You sell a machine that requires the filter and then you stop making the filter. Bad, bad, bad
Kurtis Kline
April 9, 2026
SoClean isn't so clean
I purchased a SoClean 3 CPAP cleaning machine in October 2023. The unit itself has worked well and I haven’t had any issues with performance.However, I recently ran into a major problem with replacement filters. After using third-party filters successfully for a few months, the machine stopped accepting them. When I attempted to purchase official SoClean 3 replacement filters, I was informed they were discontinued as of October 2025.I contacted customer service and was told that my only option was to purchase a new SoClean 3+ machine (which is not even currently available) for $649.This effectively means a product purchased in 2023 is no longer supported just two years later, despite still functioning properly.I would strongly recommend that potential buyers consider long-term support and availability of replacement parts before purchasing. Maybe they decide to introduce a SoClean 4 in 2028 and they find a way to make the SoClean 3+ obsolete, then you'll be stuck like I am.
Michael Ebie
January 23, 2026
Lack of Product Support
Subject: Complaint Regarding Product Support for SoClean 3 I am writing to express my extreme dissatisfaction with the lack of support for the SoClean 3 that I purchased on April 22, 2024, which was delivered on April 26, 2024.When my SoClean 2 developed problems after several years of use, I called SoClean (Company) to seek advice as to what remedies were available. I was informed by customer service rep that SoClean 2 was no longer available; then I purchase the SoClean 3 on the advice of the customer service rep. When the SoClean 3 needed a new filter sometime in 2025, I called to see how I could secure the filters because I could not find it anywhere. I was then told that SoClean 3 had been discontinued and therefore the filters were no longer available. I asked what should I do with the equipment without the filters. The rep indicated that the company was in the process of redesigning a new machine and took my information and promised that the company would make arrangements to replace the machine once the new machines were available. The rep further indicated that the new machines would be available in late 2025, or early in 2026. In the interim, the rep sent me a replacement filter. On January 21, 2026, I called for an update on the redesigned SoClean 3. The rep I spoke with said I should go to their website and pay a deposit of $100, and when the new machine (SoClean+) is available sometime in May or June 2026, I will pay the remaining balance. That was not what I was told when I called in 2025 and my SoClean 3 is still under warranty through April 26, 2026 (according to SoClean Customer Care).I was hoping that the company would resolve this issue by making good on the promise made in 2025 to replace my SoClean 3 when a new version is out. I purchased the SoClean 3 in good faith and on the advice of their rep. It wouldn’t make sense for me to pay again for a product that was still under warranty, and through no fault of mine was discontinued by their company, and the filters are no longer available. I am entitled to a working product. The SoClean 3 is useless without the filters. To resolve this, I requested that the company replace the product, give me a full refund, or free filters for as long as my SoClean 3 remains operational. I was basically told by SoClean Customer Care that I was out of luck and the only remedy is for me to pay for the redesigned SoClean+ by making a $100 deposit now on their website, then pay the balance in full when the new SoClean+ is ready in May or June 2026. Now I am left with an equipment I cannot use because the filters are no longer available thereby rendering the equipment useless.I will NEVER patronize SoClean even if it is the only company that manufactures such equipment. Michael N. Ebie
Anthony Rivera
January 9, 2026
Just got my SoClean filters
Just got my SoClean filters. As a nightly CPAP user, SoClean is a lifesaver—it makes cleaning simple, safe, and worry-free.
AEPP
December 1, 2025
Soclean 3, no longer supported. Why would I continue to support them?
Bought the first Soclean machine, had it for 7 years before needing a replacement. Ordered the Soclean 2 but had issues and finally returned it (after they only offered a replacement - which apparently an open box). Bought the Soclean 3 some time later because I wasn't happy with what was out there at the time (10/21). Got an Zoey ozone cleaner adapter that worked and bypassed the cpap machine, running one part of the water chamber, then the other. A pain, but doable. Called about 6 months ago and was told they'd send me a filter, but to call back when I needed a replacement, and that they would hopefully have a solution then. Now I'm being told since I bought it in 2021 I would need to purchase the Soclean 3+, but that they'd give me a coupon for a discount. Apparently my extended warranty doesn't mean a thing. I had received a notice from my mattress company that the mattress pad I had purchased with the mattress was not approved by the FDA, and that if I followed certain steps they would replace it free of charge, which they did. Apparently Soclean doesn't want to lose out on profits, so they aren't offering anything to take care of the issue for their customers. Well, they just lost one.
tom N
July 12, 2025
They have discontinued the SoClean2 and…
They have discontinued the SoClean2 and SoClean 3 models ANS have stopped supplying the filter cartridges for these machines. Our only option is to buy a SoClean3+ machine, which is not available. Just trying to screw everyone over and make more money. Shame on SoClean.
Kelly Kocher
July 10, 2025
SoClean discontinued supporting their products prior to their new product being available
We have been using SoClean for several years. We had the SoClean2 for several years and then purchased the SoClean3 a few years ago. It's a great way to save time each day. I tried to order more filters for the machine today, only to find out that they discontinued production of the filters. The machine will stop running if the filter isn't changed and there is no way to override that. And, their new SoClean model-- the SoClean3+ will not be available for several months. When I asked why they discontinued support for their current product prior to having a replacement product, they told me to simply wash the CPAP by hand for the next several months while we wait for the new model. Wow-- just, wow. We have been pleased with this company until now and it's a shame they lost a loyal customer. We'll be moving on to one of their competitors.
Kyle
May 21, 2025
No filters, seriously??
My So Clean 3 machine is not completely unusable after spending over $400 on it a couple years ago. Discontinued the filters, really? Absolutely insane!
Robert Andresen
April 16, 2025
Constantly fails, no support
Soclean 3 constantly fails thinking the hoe moved. Support is useless. 5 months after I bought this piece of crap they discontinued the filter subscription. Don't trust them, don't buy from them Let's look for a competitor that actually works.
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