sleepnumber.com Reviews
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Join 2,538+ users reviewing Sleep Number. Read verified ratings and real customer experiences on sleepnumber.com before you order.
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4.4 / 5
Average user rating
2538
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for sleepnumber.com.
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sleepnumber.com Reviews
Read real experiences from customers of sleepnumber.com.
Brands may not incentivize or pay to hide reviews.
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elizabeth smith
April 11, 2026
Great customer service
From us walking into the store, us purchasing a bed and pillows, to now 6 months later, we’ve had amazing customer service!A few days ago, I received a text asking how we are sleeping and if there were any questions or concerns. Most companies don’t reach out after they’ve already gotten your money, so this was a welcomed surprise.
Brett Erdman
April 11, 2026
Super easy
Super easy - plenty of info available and a great sale sealed the deal
JF
April 11, 2026
HORRIBLE "customer service"
HORRIBLE "customer service"! I would give a minus star rating if it was available!I needed a replacement mattress, however, the website cleverly omits posting all but 3 minor replacement parts and prices. I wanted to know the COST for replacement mattresses. Chats & calls go to the Philippines. I could not understand the agent on the phone & asked for someone with better English. Instead of helping me, the agent HUNG UP the call. There is NO excuse for failing to provide customers with agents who speak understandable English and certainly no excuse for hanging up on callers. I tried a chat...I waited 41 minutes before an agent responded. I asked for the price of a replacement mattress for my 11-year old bed. I stated clearly that the mattress was LEAKING.The agent kept following a canned script with lengthy questions about troubleshooting the problem etc. and finally asked me if the mattress was leaking...DUH. I already told him that if he had bothered to read my question! Dealing with people who don't bother to listen or read the information you have already given is inexcusable. I wasted almost an hour just trying to BUY a product and SPEND some money with this company. After this nightmare experience, I will NOT purchase from Sleep Number again, ever. The bed we purchased was expensive and should have lasted trouble free for much longer than it did. We already repaired a leak after 5 years. When the mattress continued leaking air and developed a dip in the middle, we decided to replace it. We are not obese and don't have kids or dogs jumping on the bed so there is no reason for the collapse of the mattress. The "warranty" is WORTHLESS as the terms are impossible to follow. You are required to have your original sales receipt...it was probably discarded long ago. No matter, the warranty is prorated to credit you almost nothing over time anyway. Overall, this is a terrible company to do business with. The mattresses are generally comfortable but severely overpriced. You are paying for extraneous (useless) items like monthly emails with your "sleep rating", heart rate and other bells and whistles that aren't useful to me. Save your time and frustration and skip Sleep Number.
Anne-Marie
April 11, 2026
i have had a Sleep Number since 2015…
i have had a Sleep Number since 2015 and I couldn't be happier. I used to change mattresses every couple years because I wasn't comfortable, but not any more! The adjustable head/feet has been a huge help with neck, back, and knee problems.I went into the local store recently and the rep was wonderful to work with.
Keesh
April 11, 2026
Fantastic experience.
Fantastic experience.
Jaclyn
April 11, 2026
The salesman Cruz at the Midland store…
The salesman Cruz at the Midland store was a genuinely nice guy. He was very helpful and informative overall which helped us get the perfect mattress for our bed. The deliver guys were top notch, extremely efficient and thorough, with the delivery and setup of our new mattresses. They were so nice and helpful with the Sleep Number app.
Jen
April 11, 2026
Absolutely love my bed
Absolutely love my bed
Jonathan Montgomery
April 11, 2026
Sleep number bed is amazing
Sleep number bed is amazing. I am a disabled veteran. I have sleep apnea and chronic back pain. I would always wake up tired and achy. With the sleep number bed I know sleep alot better through the night and don't wake up sore.
Brandon
April 11, 2026
Our salesperson Ten was absolutely…
Our salesperson Ten was absolutely awesome. Made feel right at home and explained things very clearly.
Jennifer Weston
April 10, 2026
I really love my sleep number
I really love my sleep number. It can seem expensive but its an investment in your health. I have the adjustable base and my go to sleep number is 40. I've slept so much better since investing in this bed.
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