skylum.com Reviews
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Join 6,495+ users reviewing Luminar Neo. Read verified ratings and real customer experiences on skylum.com before you order.
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4.5 / 5
Average user rating
6495
Total reviews
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skylum.com Reviews
Read real experiences from customers of skylum.com.
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Marcin Maczkowski
April 11, 2026
User experience
I moved to Luminar Neo after Adobe raised its prices I don't regret at all. I can edit my photos easy or make some more serious edits using AI tools if it's needed. I have a problem, technical support also works fine. I like it and can recommend it.
Ruchi Jain
April 11, 2026
Exceptional customer support…
Exceptional customer support experience! The live chat feature truly stands out—quick, responsive, and incredibly efficient. I reached out with a few concerns, and to my surprise, everything was resolved almost instantly. There was no back-and-forth hassle, no long waiting times—just clear communication and prompt solutions. It’s refreshing to see such a high level of professionalism and customer-centric approach. This kind of support not only solves problems but also builds genuine trust and confidence in the service.
Michael Pless
April 11, 2026
Luminar Neo is marching forward.
Skylum have offered terrific support for an excellent product. They've also shown that they have an extremely strong customer-focus. Luminar Neo is also very easy to use, and the developments and additions that Skylum make to it are always important, useful, and useable. All software is designed to be used - and some will find some software easier to use than others - but I found that LN was astonishingly easy to find thie tools I wanted and use them. In an AI-obsessed world Skylum is applying logic to its application in LN and they must be congratulated for that. And then there's the price... By any measure it's a bargain for beginners and experienced users alike.
Roland Haefeli
April 10, 2026
Great Software for Photo Editing Beginner, very helpful Customer Support
I had issues with Spaces (uploading of pictures failed) as well as the Mobile App (pictures would not show for upload).Customer support was very helpful and we finally identified the culprit, a corrupted catalogue. After complete re-installation (with wiping of all data such as the catalogue file), all become fully functional.Being a beginner in Photo Editing, I appreciate very much the many tools geared for beginners and the availability of a 28h full video Tutorial!!Still on my wishlist: An ingest function similar to Excire as to take care of my 20 years of unsorted digital photography...
Eugene Carpenter
April 9, 2026
I have been using Luminar products for as long as I can remember....
I have been using Luminar products for some time now, from the very introduction of some of them. Whenever I think I have a problem, I know I can turn to Support for a quick fix. I am no longer a young man, but the staff is very patient in helping me in whatever I need. My latest problem with a new update was cleared up in seconds. I couldn't remember if I had paid for it. Turns out that my membership level included the update without any further charge. I really appreciate all the help.
Bruce D
April 9, 2026
Trifecta
As a new user, I was confused how to go about taking advantage of some benefits of my X Membership. The response from the help desk was fast and on target. Two sentences and two screen shots cleared it all up with in 20 minutes of sending my message. Fast, effective, efficient. It's not often I hit the trifecta.
R.V.
April 9, 2026
Problem with Luminar Neo
I had a problem with the Adobe Lightroom plug-in for Luminar Neo. This is a product of Skylum. After reporting the problem to the company's customer service, I received excellent assistance. Several options were suggested to resolve the issue, and this was ultimately successful. Everything was resolved quickly and very well.
Mark
April 8, 2026
Effective and efficient customer support
I have courteous interactions with the support personnel. I appreciate the follow up when I did not respond right away. I have gotten a working resolution promptly once I sent the information that they requested.
Muniba Naqvi
April 8, 2026
I fell in love with the Luminar Neo app…
I fell in love with the Luminar Neo app the first time I used it. So beginner-friendly with such professional results. But for some reason, I am having to upgrade one thing or another in my Windows, which is a bit of an inconvenience for someone who is not very good at tech. Otherwise, it's perfect. The customer support is good. I always get an immediate response and detailed instructions to solve my issues.
David Rivera
April 7, 2026
Great customer service,
Great customer service,
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