simons.ca Reviews
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2.5 / 5
Average user rating
129
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for simons.ca.
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simons.ca Reviews
Read real experiences from customers of simons.ca.
Brands may not incentivize or pay to hide reviews.
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Kelly O'Brecht
March 22, 2026
Towels at Simon's Low Quality
I bought some orange towels. It's only been 3 weeks and there is a tear or area that has unraveled on the towel after 3 washings. Walmart towels are better quality!
Ali Dupuis
March 12, 2026
Excellent service
Excellent service, merci beaucoup Domenico! Bonne journée!
Tommaso Graziani
March 3, 2026
Amazing milkshake and super kind…
Amazing milkshake and super kind employes!!!! recommended!
andre
March 2, 2026
The milkshake was delicious!!
The milkshake was delicious!!! recommended😆
GS
February 17, 2026
Ms. Salinas
Simons has very fashionable merchandise. I love shopping here because they are a Canadian company. Ms. Salinas was very helpful in the lingerie department. She answered all my inquiries and helped me find my size including PJ's, bra's and socks. I find her very knowledgeable where every thing is. This shows care for customers. Very rare to have this days. Ms. Salinas was very friendly and approachable. Thank you for making my shopping experience complete.
Kevin
January 14, 2026
Simon's used to have incredible online support, but recently.. not so much..
I want to start this review off by saying that I absolutely love Simon's. The selection of clothing for men, the discounts during their sales, and the entire experience is premium from start to finish.Unfortunately, however, in the last few weeks I've found their customer service team go from super responsive and helpful to abysmal. I frequently don't hear back about order inquiries and have to phone their team to get support - something that was never an issue a few months back. Furthermore, they've just started to ghost me entirely on order statuses which I find increasingly frustrating and has begun to impact my overall view of Simon's. I want to love them, but the lack of support or 2-3 hour phone wait times makes it extremely difficult.
Julia Ranitsky
January 5, 2026
Placed an order
Placed an order. Confirmed the address however when received an email confirmation - noticed that unit number all of a sudden missing. It took me 3 emails and 5 hours on calls (45-70 min) holds to get ahold of them only to find out that they are unable to fix the problem?!!! Called visa to cancel the order.
OLIVIA
December 28, 2025
Forgotten refund
I made a return that was received nov.11th. The return has been pending until today. I called in and was told it "must have been forgotten". I received my refund after the call. Unfortunately, when I asked for the issue to be escalated to find the cause of my refund being forgotten I was told they do not have time. I think missing refunds should be a priority as there could be a system error. Its a pretty big deal for customers not to get their money back until they remind the store.
Ne Va
December 24, 2025
No customer service
No customer service available, at all. My rewards amount disappeared from my account for no reason and they have not answered email, phone, chat, social media, anything. So they somehow misplaced my rewards and couldn't be reached to restore it. Not shopping there anytime soon again. They're going The Bay way.
Marcie
December 21, 2025
Simons is the best new, Canadian department store!
I LOVE this department store! So refreshing to have a store like this open since we lost Sears and the Bay. Many of the clothes and items are sustainable, and the company itself is eco-friendly, and price points are very reasonable for today's over priced market. Excellent quality clothing, and the customer service is impeccable! They also have the nicest boxes and even the online purchases are packaged aesthetically! Highly recommend this Canadian store with products and designers that are also Canadian made and sustainable! Can't wait to go shopping here again!
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