shopbop.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 817+ users reviewing Shopbop. Read verified ratings and real customer experiences on shopbop.com before you order.
Related articles
1.8 / 5
Average user rating
817
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shopbop.com.
Brands may not incentivize or pay to hide reviews.
shopbop.com Reviews
Read real experiences from customers of shopbop.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Marie Huber
March 10, 2026
Poor quality assurance and customer service
I bought a pair of STAUD boots through Shopbop. I love them, and have had them for just over a year, only wearing them maybe 1-2 times a week in colder months, and just noticed that at some point the heel cap just fell off. I contacted Shopbop and they said they would not provide any support because they consider this sort of damage normal wear and tear. They repeatedly told me I cannot return the boots, which I had to explain several times I was not trying to do, I simply wanted a resolution for the repairs I would be paying for only a little a year after spending $400 on these boots. I would have expected both much higher quality and much better customer support. I would not buy from them again.
Anna Tyufekchyan
February 21, 2026
Awful service
Awful service! Awful company. They scammed me out of my money. Never got my order they sent me a fake door picture with a package the door does jot belong to me not my home. Never answered emails never helped me. I lost $500. This is a scam company be aware and never shop. Clearly they have 1.8 stars says it all. FRAUD my order 138870565 YOU guys always say thank you for the feed back we will share with the appropriate team but nothing ever happens! ALL LIES and your trsutpilot scote proves that. FRAUD and SCAMMERS! Give me my money back!!! You thieves
Bruno
February 6, 2026
Can someone please let me know when my…
Can someone please let me know when my order 138900956 is going to be shipped please?Update. Order was shipped today
Bonnie Mu
February 4, 2026
Gold Member ($1k-5k spend) ignored & mistreated. Loyalty means nothing here
(a) Slow & Robotic Support: I requested an address change within 4 hours of ordering, but it took support over 8 HOURS to reply (I waited the whole night). Instead of simply updating the address (which I provided), the agent asked me to save the address manually first. In fact, the address was ALREADY SAVED in my account as an alternative address! They could have checked beyond the default address actually. This has happened at least twice now (when my shipping address is within the US).(b) Unhelpful customer service/ Refusal to Help: Now they are telling me to contact UPS myself. I explained multiple times that I cannot contact UPS because the phone number on the label belongs to the recipient, not me, so I cannot pass the verification (to log into the account). Shopbop is ignoring my requests and keeps sending me copy-paste template responses.(c) Constant Shipping Errors:Within just one month (November 2025), they sent me the wrong items twice (the received items did not match the order).(d) Wasted Money on Duties:I ordered a silk skirt in size XS (the site said "last one left") but received a size XL. A month later, I reordered it, and they sent a size XL AGAIN. Instead of causing me to waste money on customs duties twice for nothing (I am an international customer), you should fix your internal processes so they actually run smoothly.If SHOPBOP treat a Gold Member this poorly, imagine how they treat new customers. Do not shop here.
iausters
February 3, 2026
Awful Website
Awful, placed one order for the first time and they disabled my account. Scam site
Taj Palchaudhuri
January 21, 2026
Worst customer service!!!
Worst customer service I've ever experienced. As an international customer, they refuse to provide the right export documents so that I may return some items to them. I am out over a thousand dollars and still trying to reach an actual human who can help me... (they continue to send me form letter/AI responses that are completely unhelpful). Avoid this retailer at all costs!
ANDRE
January 13, 2026
WORST shop ever
WORST shop ever. Dont waste your time trying to buy from this store, they cancel your orders and banned your account without a reason
Emma Walden
January 7, 2026
If you’re in Canada DO NOT order from…
If you’re in Canada DO NOT order from here. They advertise free returns but do not refund duties and will not provide the documents needed to get them back. Out a lot of money after returning a pair of boots. Submitting the documentation to be denied and then told there is no guarantee that you get duties back. Terrible customer service will not be ordering again
Valerie
January 1, 2026
Sent a used and dirty item over $300
Spent over $300 on a sale item - sweater (Citizens of Humanity sweater). Of course it sold out super fast so I was excited to receive my package. Upon receiving my package it was covered in blonde hair and the sweater had several strands of blonde hair on the item.Unacceptable to not check returns and items clearly used and still have the nerve to resell it and send it out to a customer in such condition. It’s disgusting and biohazard to send out items like this. First it’s hair what next? Am I going to get bugs in my next package? Feedback to Shopbop, have better quality assessments!!! Please stop sending used items out to customers! Now I have to pay dry cleaning fees at my own personal expense because I’m scared to even try or touch the item!
Rahaf Al Rahbi
December 30, 2025
This experience does not deserve even a…
This experience does not deserve even a one-star rating.I have honestly never experienced this level of unprofessionalism from an online store.Suspending or disabling a Platinum / VIP account that has reached the highest tier, simply because you suspect that I might be a personal shopper or reselling, is completely unacceptable.You are an online retail platform. It is not your role nor your right to interfere in how or why a customer uses the products they legally purchase from you. Whether I buy for myself, my family, or others is none of your business.People around the world purchase from global brands and luxury boutiques in bulk every single day, and no one questions them or freezes their accounts without proof. On top of that, you do not even know whether I am reselling or buying for personal use — you are making assumptions.I have been a loyal customer for a long time, reached Platinum status through consistent purchases, and my payments have always been legitimate. Cancelling orders and disabling my account without valid justification reflects very poorly on your platform.This is the first time I have ever faced such behavior from an online retailer, and frankly, it is extremely disappointing and unprofessional.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).