shoepalace.com Reviews
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1.5 / 5
Average user rating
305
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shoepalace.com.
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shoepalace.com Reviews
Read real experiences from customers of shoepalace.com.
Brands may not incentivize or pay to hide reviews.
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Pam Mitchell
April 7, 2026
MY 1ST AND LAST TIME EVER…
MY 1ST AND LAST TIME EVER ORDERING/PURCHASHING ANYTHING FROM SHOE PALACE. THE SHOES LOOKED TO BE WORN. I REPACKED AND SHIPPED BACK FOR A COST OF OVER $30. AFTER 2 WKS OF NO COMMUNICATION AS TO IF THE PRODUCT HAD BERN RECEIVED, I CALLED THE CUSTOMER SERVICE NUM TO CONFIRM AND WAS INFORMED THEY HAD BRRN RECEIVED BUT NOT PROCESSED. I ORDERD USING THE AFTERPAY OPTION, THEREFORE MY ACCOUNT IS BEING DEBITED EVERY 2 WKS FOR PRODUCT THAT HAD BEEN RETURNED. WAITED ANOTHER WK TO REACH OUT TO THEM TO BE TOLD THE SAME EXACT VERBIAGE AND AT THIS TIME I HAVE USED THE OPTION TO PUSH BACK PYMT TO THIS FRANCHISE AN ADDITIONAL 2 WKS THROUGH AN AFTER PAY OPTION. THOSE 2 WKS HAVE COME AND GONE AS IF 04/6 AND I STILL HAVE NOT HEARD ANYTHING FROM SHOE PALACE. THEREFORE I HAVE TO CONTINUE MAKING PAYMENTS UNTIL THEY PROCESSING IS COMPLETE BUT IT WILL TSKE ANOTHER 4-6 WKS TO BE REFUNDED MY MONEY BACK. THIS IS UNACCEPTABLE AND UNPROFESSIONAL!! SHOE PALACE YOU RECEIVED YOUR 1ST AND LAST DEALINGS WITH ME!!
Robert White
April 3, 2026
I paid 270 for the stranger things…
I paid $270 for the stranger things foamposite..it comes in collectors box.. they shipped in in a plastic t shirt mailer.. and used cheapest shipping service.. box came crushed and took a week to get to me.. dont buy from them online
Meagan Griffith
March 25, 2026
I wish I didn't have to give any stars…
I wish I didn't have to give any stars because they don't deserve even a bit of one. DO NOT waste your money on a purchase from Shoe Palace. They will send you damaged shoes and then proceed to ignore any attempt at contacting them.
Kita
March 21, 2026
I would give them no stars
I would give them no stars. I had the worse experience with this ripoff store. I first want to say I did an online order flashing across the screen if says "free delivery for orders over $150" i was charged $18.95 flat fee anyway. Wjen I inquired about that I was told sales item doesn't apply. My total order was $288. OK moving forward i placed my order 3/8 allowed a week before I started tracking my shipment no movement but they stated allow 3-5 business days. 1st time I called into was told part of my order was being delivered from another location thats why its taken a bit longer give it another day and the shipment info should update. Okay cool another 3 days passed I called again I was told its being packed I'll received an update by the end of the day. Still nothing the 3rd time I called I asked for a refund because now we're 2wks in I'm tired of hearing the scripted lies refund me my money. I was told that they couldnt due to the order was prepared to ship once received I can proceed with the refund if wanted. That day I received a shipment conformation but it still didnt move. Here we is today 3/21 and I still haven't received my order that was placed on 3/8. I will never order from this place again. I should have learned my lesson when I ordered a hat online that was 19.99 but when I got it, it had 2 price tags on it that side 9.99 and a 50% off 4.99 tag. Customer service is horrible they dont give full details it shouldn't matter if you're purchasing sales items or not if your order exceeds 150 you should get free shipping else outline it on the website. If you are paying for shipment it shouldn't take 3wks to receive your sh!t.
Olena Shyman
March 16, 2026
They stole money from my card
This is a nightmare, I ordered 2 pairs of shoes from them and they took the money, then after sending this order they took the money again in the amount of $79, I don’t understand why, I haven’t ordered anything from them again, I really hope that they will return my money
Katie Zellmer
March 14, 2026
Terrible Experience - no customer service for missing items or returns
Received half my order. 3 phone calls (no one answers the phone) and 4 emails went unresponsive. They also charge to return items if you can get them allow a return. Paid for things I didn't receive and unable to return items that should been exchanged. Not worth the gamble for a cheaper price.
Denetrich Dandridge
March 13, 2026
This is the worse place to ever order…
This is the worse place to ever order shoes! These people had my shit sitting at the warehouse for over a week and never shipped them or never sent me an email! I called them and the supervisor was so dam rude! I got my money back and I will never ever order from them again! Do not order shit from these people!
Ulrich Lichetenstien
March 10, 2026
Terrible company they have to idea how…
Terrible company they have no idea how to make use of an online website they put up items they do not even have and will cancel your order and take the shipping fee even though they are so incompetent they never even sent it out to ship i have no idea how this place is still in business DO NOT BUY ANYTHING FROM HERE ONLINE absolute scam and every terrible review you see if true they must pay people to write a good one because this company is a joke
Rose Rickman
March 4, 2026
Great sneaker shop
I found a few great pairs of sneakers here. Quick shipper.
Jlh customer
March 1, 2026
Received used shoes!
Received used shoes product was either low quality or possibly counterfeit no shipping or no packing slope so you're supposed to be able to have that to return it. They tell you you need pre-approval to return something and then they don't answer their phone.I got stuck with being charged for $350 worth of merchandise. Only received part of it. some of the packages sit unopen because I'm so disgusted with the company
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