shoebacca.com Reviews
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2.3 / 5
Average user rating
1137
Total reviews
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shoebacca.com Reviews
Read real experiences from customers of shoebacca.com.
Brands may not incentivize or pay to hide reviews.
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Frank G
April 1, 2026
Peregrine 13 Trail Running Shoes
DONT DO BUSINESS WITH SHOEBACCAPeregrine 13 Trail Running Shoes$54.9511 / MediumAs you can see there is no mention they are women's. I sent an email 3 minutes after ordering to cancel once the confirmation said they were woman size. I called Shoebacca and they said to return once they were delivered. They were delivered today and I was told by their Customer Service Manager that they cannot be returned (Final Sale).Since then, I have checked their reviews and they have bad ratings.
A D
March 28, 2026
Unable to cancel order immediately…
Unable to cancel order immediately after processing. I was making a company related purchase and needed to use corporate credit card. Added cc but order defaulted to card previously on file. I didn’t catch until after ordered. Immediately attempted to cancel order even though website indicated order was processing company refused to update payment method or cancel order. Spoke to customer rep who acknowledged order had not been processed but refused to cancel. I will order replacement from other vendor after returned and refunded.
Emily Easley
March 25, 2026
Shoebacca Refused Responsibility for Lost Return…
I had a very disappointing experience with Shoebacca’s customer service.I returned an item using the prepaid UPS return label that Shoebacca provided and dropped it off at a UPS location as instructed. Unfortunately, the package was never scanned by UPS, and the tracking never updated.When I contacted Shoebacca for help, they refused to issue a refund because there was no tracking movement. They told me to contact UPS or file a chargeback. However, because too much time had passed, I was unable to file a UPS claim, and my chargeback was denied.Despite the fact that I followed their return process exactly and used their provided label, Shoebacca ultimately refused to take any responsibility and offered only a 10% off coupon instead of a refund.This experience left me feeling like the customer bears all the risk—even when using the company’s own return system. I would strongly caution others before purchasing, as returns may not be honored if anything goes wrong in transit.
L W Ma
March 16, 2026
Very easy returns and wonderful prices
Very easy returns and wonderful prices
Gary L.
March 11, 2026
STAY AS FAR AS THE EAST IS FROM THE WEST
First of all Shoebacca did NOT send what I ordered!! They sent a pair of boots that I did NOT order and what they sent was JUNK!! I sent the JUNK back to them and NOW I CANNOT get them to refund my money. I have talked with an attorney and plan to file a LAW SUIT against them and they can pay my attorney fees. If you are smart you will NEVER from these folks.
Ellen
March 8, 2026
Since my first order on SHoebacca went well
Since my first order on SHoebacca went so well I ordered a second pair. They too came very quickly and were exactly what I ordered.
Bernard Flemings
January 19, 2026
They cancelled my order after I paid…
They cancelled my order after I paid for three pairs and wouldn't honor the posted price. Don't ever trust this company they lie and try to block you on the live when you speak the truth. Its a scam.
Brittany
January 6, 2026
They need better customer service
They need better customer service. Need to process refunds quicker. 1 of my orders got canceled for no reason so that has me mad.
dan g. old
December 31, 2025
ZERO STARS!!
ZERO STARS!!! NOT ONE ,AS THEY MADE ME CHOOSE,BUT ZERO!!!!!ordered shoes dec 3rd,no updates,the shoes sat in a warehouse for 3 weeks waiting on usps,then they pass off to dhl shipping,in honduras? ,still says in transit after being absconded by dhl,asked for a refund to no avail,as they swear the shoes will be here,the dhl tracking they gave me said delivery would be dec 10,they said this on the 23rd.today is new years eve,i have demanded my money back immediately,as they do nothing but give the runaround,and i also told them if and/or when the shoes do get delivered ,i will be keeping those as well as a refund.DO NOT BUY FROM THIS FAILURE OF A COMPANY!!
Christine Ortiz
December 16, 2025
I purchased Corral Western boots from…
I purchased Corral Western boots from Shoebacca for my wedding. I wore them on my wedding night and only one additional time, and shortly after noticed that the rhinestones were falling off. For the price, I expected much better quality.I contacted customer service, but was told nothing could be done since it was over 30 days. Considering the boots were worn only twice, this was very disappointing. I would not expect this level of wear so quickly.
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