shipt.com Reviews
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1.5 / 5
Average user rating
8089
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shipt.com.
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shipt.com Reviews
Read real experiences from customers of shipt.com.
Brands may not incentivize or pay to hide reviews.
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South Louisville Guy
March 30, 2026
I tried Shipt for the first time today
I tried Shipt for the first time today. I needed some items for my son's school trip and did not want to travel back to Target. After delaying my order delivery once to later in the day (after the delivery time), I received notification my order was further delayed until the next day. At the time of this second notification, Target was near closing leaving me with no option to get the items. What an absolutely awful experience for a first time user. I won't be giving them a second chance.
Accesso Support
March 24, 2026
3 stars because the merch/shopper were…
3 stars because the merch/shopper were excellent. '0' stars to Shipt. Their eagerness to receive feedback IS A NUISSANCE. Can you believe it wont let us place a NEW order UNLESS we respond to a prompt (no 'x' to send away)???. We were in a hurry. So, Instacart wins.
Jackie N.
March 23, 2026
I wish I could give a lower rating…
I wish I could give a lower rating because they don’t even deserve the 1. It took them almost 2 years to approve me, then after working with them for almost 2 years my driver account was deactivated and my appeal denied because I “didn’t meet guidelines” regarding on-time delivery. I only drive occasionally and rarely delivered late. However, this affected my stats somehow. I was given a warning and even re-took the training course to only be deactivated the very next day. All of my other stats/ratings were excellent. But when it comes to the driver, the company has no remorse or consideration for anything. The estimated shop times don’t account for long checkout lines, waiting 15-20 minutes for associates to grab items from the back, traffic, people who have loose animals, addresses that aren’t map registered, customers who don’t respond to messages or calls, incorrect product locations, and etc. That’s probably why so many orders are promoted with extra money incentives because they are deactivating all of their good shoppers for insignificant reasons and there’s no one left to accept orders.
James Carden
March 23, 2026
Absolute Disgrace of a company
This has been one of the most dishonest, misleading, and infuriating shopping experiences my wife and I have ever had.My wife placed a $135 order through Publix, and about $100 of that total was supposed to be BOGO items. The app automatically added two of every BOGO item to her cart—as it should—so we assumed the discount would apply. Because roughly $100 was held on our debit card, we expected to see about $75 refunded once the BOGO savings kicked in. That never happened.When the order arrived, we were stunned to see that we were charged full price for every single BOGO item.We contacted support and spoke with someone who called himself Cadence, a “senior support rep.” Instead of helping, he repeatedly insisted—almost lectured us—that we had “purchased two of each item” and that the full charge was correct. We went over the math again and again. Only near the end of the conversation did he finally admit that Shipt—not Publix—charged us, and that Shipt simply does NOT honor Publix BOGO deals, even though the app adds the items as if they do.He refused to give his last name.But here’s the part that proves exactly what happened:Publix accidentally left the actual store receipt in one of the bags.This receipt shows that Publix did apply the BOGO discounts… and then added the full price back so the total would match what Shipt charged us. In other words, Publix honored the sale, but Shipt overrode it and billed us full price anyway.Shipt claims they charge a 15–18% markup. The math on our order shows they took 33.3%.This company didn’t just overcharge us—they misled us, stonewalled us, and then treated us like we were too stupid to understand basic arithmetic. The behavior from both the system and the representative was deceitful from top to bottom.My wife and I will be posting this experience everywhere we can, because people deserve to know exactly how Shipt operates.Customer beware.If this review keeps even one person from being overcharged, dismissed, and talked down to the way we were, then at least something good will come out of this mess.
MS
March 21, 2026
A funny smell
Shopping was fine. But the shopping bags and some of the groceries had a funny smell. My suggestion to the shopper is to make sure your car does not have a strong odor because is it sticks to the items and bags.
Matthew Reese
March 20, 2026
Beware of Shipt shady Tipping practices
I’m a shopper. In the last two weeks. None of my orders offered show tips. Zero. Also you can get your tips a month later. Crazy. They also want you to submit an audit. They know a lot will not so I believe they steal your tips or part of it. Most people tip a percentage how are all the tips $5 and $10. Also most people spending $200 to $500 on an order is leaving a tip. There is no way, 12 of my orders over $300 left no tip. 2 orders over $800 left no tip. It’s some shady stuff going on. Screenshot everything. Also email or call your states attorney general. Idk what’s happening with Shipt but it seems like shady stuff going on. It’s a great app, great orders easy to use. But it’s something fishy about there tipping system.
Beverly
March 18, 2026
They scammed me into signing up
They scammed me into signing up, refused to delete my account.
Candice
March 16, 2026
Terrible
Terrible. I placed an order around 4pm with an expectancy of 6-7pm. Then it changed to 7-8pm all of sundden changes to 9-10am two days from now. Mind you the is open until 11pm everyday. So I’m confused how this could happen. I’m pregnant in my third trimester and shopping is difficult so being able to order groceries help a lot. But this is caused more stress and headache and I’m left with no food and my money tied up for days if I cancel.
Vicki Goux
March 10, 2026
Stops your Target App until you pay a tip of 10% minimum! Ransom is more like it!
I’ve had to order home delivery for groceries from Target due to illness. EACH time Shipt delivered. The delivery people are nice but there was an extra fee for something I didn’t know about. The WORST thing they do is that the next time I open my Target app, the SHIPT app pops open, asking for a Tip for their delivery person. The Shipt app shuts out my Target app until I choose a tip, 20%, 15%, or 10%. This is groceries! That’s at least a HUGE tip or tax that they hold me ransom until I choose a tip. Honestly I can’t even shop for a pick up at the store until I pay a tip to my last delivery person!!
J. A
March 6, 2026
The worst
Zero communication, never delivered inside the delivery window, orders of smelled like weed. Terrible inventory tracking— app says things are in stock and then miraculously the shopper can’t find any.
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