shein.co.uk Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 58,642+ users reviewing SHEIN. Read verified ratings and real customer experiences on shein.co.uk before you order.
Related articles
3.9 / 5
Average user rating
58642
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shein.co.uk.
Brands may not incentivize or pay to hide reviews.
shein.co.uk Reviews
Read real experiences from customers of shein.co.uk.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
mariam shinwari
April 8, 2026
SCAM
SCAM – Avoid at all costs!I was instructed by SHEIN to return 4 separate orders in one combined parcel. I followed their instructions exactly and sent everything back on 18th February. Since then — over 7 weeks later — I have still not received my refund of £350.Customer service has been absolutely useless. Every time I contact them, I’m told the parcel is “still in transit” and to “wait.” No real updates, no accountability, just the same scripted responses over and over again. To make matters worse, they often end the chat in the middle of my complaint without resolving anything.It genuinely feels like you’re speaking to automated agents who don’t read or acknowledge what you’re saying. There is zero care for customers, even when large amounts of money are involved.I am extremely frustrated and disappointed. £350 is not a small amount, and the lack of support or urgency is shocking.I would strongly advise others to think twice before ordering — especially if you ever need to return items.
JayTee
April 8, 2026
It was a mistake to delete my account, but I'm back!!!!
Last year I gave a negative review saying that since the soaring cost of living the quality of clothing has deteriorated and I cited an example of a garment I bought and how it fell apart and I hadn't even worn it yet. So, I deleted my account and returned to shopping for clothes in-person. Well, I bought a sale item in a well known high street fashion chain owned by the P****** clan, and after one wash the thing fell apart. I was so disappointed. I expected better. So, you know what, I returned to shopping with Shein.I'm so sorry I dissed you. But, I'm hailing you now and giving you flowers. Luv, luv, Shein.
Anne Mccall
April 8, 2026
17% charge on returned items - WHAT A SCAM!
I have been using Shein for years. As the lead time is long and quality and fit unsure, I always over-order and require to return - a little like a changing room experience. NOT ANYMORE. I returned several items today totalling £66 and was CHARGED a returns fee of £11.67!!! This no longer allows me to view Shein as a viable option for clothes, a real shame - TAKE HEED!!
maureen mitchell
April 7, 2026
Look at the description as well as the picture
Read the description of your choices. I am quite honestly very happy with the service and goods delivered.The return policy is simple. I would absolutely recommend.
Rachel Stubbs
April 7, 2026
Refund calculations are crazy
I've had some lovely items from shein, shopped with them for years. All of a sudden, they are not refunding the full amount you pay for items, and its nothing to do with the discount. I wanted to return 3 items, but they were only refunding me a third of what I paid, when I reduced it to returning 2 items, the refund was £0. I played with it for ages trying to work out how to get most of the money back I paid on the items, and by returning more items (that I was going to keep) i eventually only lost a few pounds. Not the best business model for shein, and if they are not refunding what you pay for the items, and we all know some items are not great quality, then you might as well order from a company that gives full refunds on what you pay. The items on these sites are very similar anyway
Jackie
April 7, 2026
No human customer service
I went online to browse. I had to sign in with either email or phone number. It’s not possible to browse as a guest. I couldn’t sign in as I’m not registered. There’s no customer service so I used instagram. The reply is from a bot. No way to speak to a human.
Mrs Donna Clark
April 7, 2026
Love their clothes
Love their clothes! Easy to order get lots of discounts offers! Quick delivery
customer
April 7, 2026
Realy p,d off right now
Realy p,d off right now, I'd orderd black glass mirrored tiles and was sent silver, I've tryd to raise a ticket but to no avail, they chuck in unnecessary words and bs to put you off trying to get thigs sorted, they don't want to help they just want your money, that's very plain to see
Sonia
April 7, 2026
Perfume not authentic
I have been a Shein user for a very long time now and find their service and products generally great - However they should not market Authentic Perfume when it clearly is not - I have received my Mugler Perfume and it is not authentic - The site should be clear in saying 'smells like' or not authentic - Sad as i love using the company. As a Shein VIP customer i think this is not on and should be clear.
Donna
April 7, 2026
I LOVE SHEIN
Multiple great experiences. I have been using SHEIN for a good few years now and highly recommend. Good quality on most products, if you’re not happy with anything they have a very quick and easy returns policy. Always using discount codes and points to reduce the cost of my orders (which I place at least monthly 😬)
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).