semrush.com Reviews
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1.9 / 5
Average user rating
1259
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for semrush.com.
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semrush.com Reviews
Read real experiences from customers of semrush.com.
Brands may not incentivize or pay to hide reviews.
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Cann Yeo
April 2, 2026
The Worst SEO tool
The trial sort of trick you into committing in the plan which cost $200+ per month, this is a premium so a marketing tool that only does 1 thing.
Scott Blandford
March 30, 2026
I really love this service
I really love this service. They do a great job!
Tran Le
March 30, 2026
The cancellation process is scammy
The cancellation process is scammy. While their UI/UX for subscribing is super smooth and seamless, and you would expect the same for the other processes, but NO! It is almost impossible to cancel the subscription when you are no more in need of it. After several compulsory questions to answer with the crazy amount of deception they add in the process, you HAVE TO confirm again via the email which is misleading and confusing. As a result, people miss this step and the subscription keeps going on and the users get surprised when the bill comes next time.I have been an active user of Semrush for years but now I am losing my trust in them. So whenever I have a chance, I will tell people to stay away from it. The company seems like they don't respect small users anyway.
James
March 30, 2026
Absolute scammers
Absolute scammers, they take money unlawfully from your card.
User Profile
March 30, 2026
The company makes it hard to cancel…
The company makes it hard to cancel your subscription and adds unnecessary steps so that you accidentally stay a subscriber. It feels like they are purposefully trying to trick their customers and aren't helpful when you try to talk to support.
Priyanka Rajawat
March 29, 2026
Free Trial is Extremely misleading. Very Bad Experience with their support.
Free Trial is Extremely misleading. I got charged for a full month even through i attempted to cancel several times. I even received the email that my account is inactive which made me successfully believe that my account has been successfully cancelled. Their cancellation process is so deliberately complex. I explained my situation to the support rep they simply didn't listen and chooose not to respond.
Gabriel Jimenez
March 27, 2026
Free trial is misleading and feels like…
Free trial is misleading and feels like a trap.I signed up thinking I was getting a 7-day free trial, but ended up being charged over $300. This was not clearly explained, and I did not intentionally agree to any annual payment.After looking into it, I realized many other users are experiencing the exact same issue. That says a lot about how this is being presented.Customer support was no help at all. Instead of trying to resolve the issue, they just repeat policies and refuse refunds, even when contacted immediately.This is extremely frustrating and feels unethical. A “free trial” should not turn into a surprise charge like this.Be very careful before entering your card details. I regret signing up.
Khalil Kirkwood
March 27, 2026
Scammers. AVOID at all costs.
Scammers. 1000% avoid. There are better companies out there.Started a 7 day trial on the 19th March. Cancelled on the 26th March. They have the audacity to tell me I missed the window to cancel in the period and have charged me over $300. Point blank refusing to refund.With the mass of complaints below, I sense a watchdog case in the making. We should go to the press with regards to the unethical T&Cs.Cowboys.
Puneet
March 26, 2026
Dont fall for any Semrush TRIAL offer.
SEMRUSH ARE EXTREMELY UNETHICAL. Do not buy their subscription. I had to get my account deleted. Cited policy issues when i asked for refund. Very unfair people and the CRM team does all their dirty bidding.
Charles Woodard
March 25, 2026
OVERPRICED & CLUNKY
OVERPRICED & CLUNKY Want insights, pay moreWant tracking, pay moreWant to research more sites, pay moreIt's like they spend all their design dollars on upgrade adsYou can do more research with cheaper & better apps.Also its SO DIFFICULT to share or collaborate with others.Absolutely hate it
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