selfridges.com Reviews
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1.8 / 5
Average user rating
3723
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for selfridges.com.
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selfridges.com Reviews
Read real experiences from customers of selfridges.com.
Brands may not incentivize or pay to hide reviews.
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Wendy Bailie
March 31, 2026
My purchase of £499 stopped working…
My purchase of £499 stopped working properly after several months. Selfridges customer services said they couldn’t help & sent me to contact the manufacturer of the item they sold me!! In short if you buy faulty goods from Selfridges don’t expect a refund or exchange. Poor all round .
Fawziya
March 31, 2026
An extremely useless company
An extremely useless company. Received a personal shopping experience voucher after switching banks. This is to be booked by april. Multiple phone calls, live chat and emails to customer service and personal shopping experience have yielded no response. The customer service team assure that the Manchester Trafford Centre have the details and will reach out soon. Still waiting for that reaching out. The links in the emails don't even work, sends you to an oops page. The WhatsApp numbers dont exist. I come on here to see how do I get a response. Seems like you're all in the same boat. Unbelievable that this is an international well known brand, more like a Temu experience! And no, please don't reply to me saying you're sorry for my experience and direct me to email you and you'll reply to me shortly. As I have already done so multiple times andZero response from customerservices at selfridges.com, phone calls or live chat. Useless company, and even worse that there is no incentive to change this by the higher ups. Is this not embarrassing for such a large company
aaron
March 30, 2026
shop elsewhere- no aftersales help
purchased an expensive moncler coat, noticed threading coming loose, returned it to the store, who attempted to repair, but then gave it back to us saying "nothing they can do" now we are left with a faulty coat , wont be shopping in selfridges again
Jennyphwoar Hunter
March 29, 2026
Robbie birmingham
We spoke to a guy called Robbie in the Birmingham store. My dad is gluten free. This guy checked on line for us checked some biscuits for us and went above and beyond to help. He was so nice to us.
Anonymous
March 28, 2026
Awful customer service
I ordered a dress from Selfridges and this ripped the first time I wore it up up the back, leaving me completely exposed at an event. I raised my complaint via live chat within 7 days and the agent ended the chat with me. When I raised a new complaint a couple of days later, Selfridges claimed they never received my first message and now refuse to price match the cost of the replacement dress as it's now outside of 7 days and the original dress has doubled in price. Given I complained within the extremely small 7 day window, and had such an awful experience with the product I feel I am well within my right for Selfridges to price match the cost of replacing the dress with a non faulty item, and I'm very disappointed this will not be done. I've lost all faith in the brand, for such a huge iconic store I really would expect more. Nadia and head office has not been able to resolve my query, so any replies to this review will be fake and I won't take it down unless I get the price match I am entitled to.
GG
March 26, 2026
Torres Crisp Easter Egg
I spotted the Crisps Easter Egg by Torres on their website. Packaged and delivered great but the price of delivery was almost £8!!!!! shocking! The product was tiny, the size of my phone. Was expecting something bigger than what arrived but, it did arrive on time and I should think so for £8 delivery, and not next day mind! They should put some size comparison on items that are small so you are not shocked by a large box arriving with a tiny egg inside. Other than that, service was great as usual.
Liĺly Peters
March 25, 2026
Great selection of brands
Great selection of brands, but too busy.
Lindsey Butterworth
March 25, 2026
Wrong item received, terrible customer service. Avoid buying from Selfridges online
Terrible customer service. Ordered something as a gift, wrong item was received. Contacted Selfridges to send the right item. They refused to resend item or give refund. They kept closing the chat before I could respond. Avoid buying from Selfridges online.
Wood
March 25, 2026
Their customer service manager is named…
Their customer service manager is named Lewis Browne the reflection of bad customer service.Person consistently ignores consumer laws engages in abusive harassing behaviour towards customers.CEO not concerned? I was sold Balenciaga bag of significantly lower quality than advertised.Return was agreed.Long story short everything done within six months.Once Lewis Browne got involved power abuse started where person is clearly acting from their character ignoring any external circumstances facts but mainly acting because they feel like.Behaviour is so sickening it's a huge concern why such person is employed as CS manager.This person never explained why they are refusing refund.I returned bag to store refund was approved and processed.A week later Lewis Browne took over and reversed refund saying bag will be sent bag.Actions are totally unlawful but supported by CEO.Person is so obsessed with power and is allowed to act in most unlawful ways it's totally sickening.Going as far as reversing already processed refund is huge red flag and will land Selfridges a big nice fine.Anyone who experienced harassment from this person please complain as much as you can.It looks like it's a pattern and person enjoys abusing customers.
MacKenzie Kirksey
March 23, 2026
I would give this company zero stars if…
I would give this company zero stars if I could.If you’re ordering from the U.S., don’t. They charge $35 for “express shipping”—which is the only option they even offer—and then completely fail to deliver on it. The estimated delivery date they promise at checkout is misleading at best. In reality, expect your order to arrive at least a week later than what they claim.To make matters worse, they won’t refund or take any responsibility for the delay, even though you paid extra specifically for faster shipping. It feels dishonest and frustrating, and I definitely won’t be ordering from them again.
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