sears.com Reviews
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1.3 / 5
Average user rating
1721
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for sears.com.
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sears.com Reviews
Read real experiences from customers of sears.com.
Brands may not incentivize or pay to hide reviews.
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Patricia
March 19, 2026
Have not received my part
Have not received my part. Have been waiting over two months for the part. Sent first part,but was broken. Never got the new part. Don't waste you money on sears home warranty.
Jerry L Hill
March 12, 2026
Sears #9 3 5 4 3 5 2 4 5
Sears #9 3 5 4 3 5 2 4 5. Jerry Hill, yesterday spoke with your AI (Samantha), you guys have a lot of work to put in on it. It messed up my orders such as:(1) A/C tune up: (2) dryer tune up: (3) vent in bathroom not working. Even the technician, Matthews, is confused. Matthews is on the way to my home today , March 12th. I am not a happy camper as of now.
Keith
March 6, 2026
Roebuck& company
Nice 1980s push Lawn mowers and equipment you had for sale
Katie Smith
March 6, 2026
NOT EVEN 1 STAR this company is shit
NOT EVEN 1 STAR this company is shit. we have a warranty with our fridge and when our Kenmore fridge broke we called and they said they come out asap ( to them 1 week later ) they could not fix the problem and were getting us set up to get a replacement. ITS BEEN A MONTH! we have called and emailed and they are sending us in circles. They cant do their jobs and no one knows what they are talking about. As well they said they would replace with same size fridge but when I was able to finally get one person on the phone would tried to help she told me the sizing and its so much smaller then the one we have now. We will take the new fridge only due to being without a fridge for a MONTH but will be selling it as we went to a new company willing to help and great customer service and timely matter. 1 month without a fridge, we have spent more money on gas+food+ordering then the new fridge is even worth.
Carlisle Paul
March 3, 2026
My Kenmore refrigerator
My Kenmore refrigerator, on warranty, broke down January 27, 2026. It needs to be replaced. Everyone I have spoken to has given me a different option. Since I needed a refrigerator, I had to purchase one. On Feb. 25, 2026, I received an email stating that sears didn’t have a replacement dryer. I have submitted 3 model numbers of possible replacement. On Mar 2, 2026, I’m waiting.
Nicole
February 13, 2026
zero stars!!!! Horrible service
If I could give them zero stars I would!!! Three or four service calls since before Christmas!!! They don’t knock, have yet to fix my refrigerator and give a window of 8am to 5pm!!! That’s some bullshit!!! Then you finally get something stating your technician is on the way, they never shows up and the time keeps changing to further out!!! Do you have any clue sears how to keep clients and customers??? Because you will never get another chance again to make any kind of repairs at my residence!!! Your service is a joke!!! Oh, and thanks for ruining Christmas and New years for me! It’s a little difficult to keep food in a fridge that won’t hold the proper temperature!!! I’m now in February and you have had your last chance! Don’t message me, email me or call me! Your technicians are pathetic and so is your service!!!
Lori Matthews-Kumm
January 15, 2026
BEWARE! SCAMMERS RUN THIS WEBSITE! don't do it! Run! Stay away.
Sears runs through third party scammers like FastMedia. They are terrible to work with. Rip people off big time and then charge a 15% restocking fee if you are brave enough to fight them for a return label. What a joke. What goes around comes around. SEARS??? What happen to your integrity?????
Deborah Robinson
January 15, 2026
I had another app yesterday again no …
I had another app yesterday again no show went to eight numbers before I got a live person told they would write Harel up that's the technician name now told someone else will come out tues jan20th just to take three pictures to be upload before I get my replacement I was a loyal customer paying for service every month I have been fighting with sears home service for three months where is sears loyalty if appliance can't be fix they would replace it but another money hungry company all talk pls don't do business with this company all talk no action very disappointed
Ly
January 2, 2026
Don’t waste your money, put it in a high yield savings account for when you need it instead of buying sears warranty.
This company’s warranty for home appliances is dissatisfying to say the least. Don’t waste your money like we did. We will Invest our money then go on Angie’s least when in need of repair or buy new. Sears warranty dept technicians’s most of them are incompetent as they are deceitful. Today a technician called my husband’s phone then hung-up before he could pick up the phone(he checked the call log) then the tech sent a text saying he’d missed us. Deceitful business practices! This would have been their second time coming to our house for the same issue. He never even showed up at our property. We have multiple cams, none picked him up. Mind you, my husband took a day off work for this. Also, you would not ever get a supervisor on the phone. Every issue is handled by a robo call or text. So, the person texting will tell you as they are trained to get rid of you as soon a one minute. I am filing a complaint with the CFPB as well. Because we’ve been paying them for almost 5 years. Do not get the warrant it’s a scam. Even after you more than pay for a replacement, they will never replace your appliance/s. They will make you wait for months while they scavenger hunt old parts. Do not deal with this company.
Dodotoots
December 30, 2025
I would not recommend Sears
We’ve been having issues with our washer on multiple occasions over the last year or two, and when we needed someone to repair it, they would cancel the appointment the day of and reschedule time and time again. When my mom would call, she could only speak with AI! Somehow, she was able to find the number of a previous sears repairman, and he would tell her that he wasn’t even scheduled to fix the washer! When they finally came to “fix” the wash by replacing the bin, it started making super loud noises again (like it did before it was fixed) and shaking like crazy. Sounded like it was going to burst through the wall lol. It was particularly loud one day and opening it we saw the agitator had come off. The screw that was supposed to hold it in place was missing, so we think it came off or was never put back when they put the new bin (the big tub) in. And the agitator was new, only a year old! After weeks dealing with handwashing clothes, my parents ended up buying a cheap washer, NOT from sears! Hopefully that one holds up for a bit.
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