seagate.com Reviews
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1.5 / 5
Average user rating
433
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seagate.com Reviews
Read real experiences from customers of seagate.com.
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Miguel
March 20, 2026
Still no invoice after delivery and no reply from support
I ordered 3x 4TB hard drives from Seagate, received the disks, and still did not receive the invoice or receipt.This is a company purchase, so the invoice is required for accounting and tax declaration. I have already contacted Seagate three times about this issue. This review is now my fourth attempt to get the invoice.I also tried to use the support page repeatedly from different computers and browsers, with and without cookies, and it still did not work. after that, and after several ignored contacts, it is hard not to feel like customers are being blocked from getting basic post-sale support.Today is march 20, 2026 (nearly a month after my purchase) and this is still unresolved. Seagate took payment, delivered the order, and still failed to provide the BASIC receipt for a business purchase.If this is not resolved now, my fifth step will be legal action!
Anita Ernszt
March 3, 2026
Bought drives directly on their website, never again!
Bought 2 new drives, directly on their website. Very very very poor packaging. Like one of the drives even fell out of their (unlabeled) cardboard box. If I haven't bought directly from the company's website I'd be honestly questioning whether the product is even genuine. Anyhow, no surprise after the packaging that one of the drives was defective. Didn't even boot.Reached out to the team to get a replacement. Thought because I bought directly with them that it'll be easy peazy. Well, quite the opposite....They want me to pay for the return of the product, the they will send me a REFURSBISHED replacement product. Instead of my brand new drive!I would recommend people to buy via a reliable reseller, and DO NOT order directly from the Seagate website.
Indy M
February 28, 2026
DO NOT PURCHASE!!
In December, I purchased an 8TB Seagate HDD. I put 7.5TB of data on it and it died 35 days later - data was not retrievable and drive was clicking. It was kept inside a desktop machine.When removing the drive (context, I work with IT hardware), the back SATA connector plastic broke off and the supplier told me I couldn't return it, because of physical damage. I lost 7.5TB of data and $300.So I purchased another 2 20TB Seagate drives, both external HDD with an enclosure. This time, I decided to put the data on one drive and make a mirror copy of the other, as I purchased the first drive on Jan 19 and it already made strange sounds. So I purchased a backup on Jan 29 and it ALSO made strange sounds.I put the backup in cold storage. I kept the original. It didn't have much usage. Today, March 1, the drive has already started to fail. I'm not surprised.20 years ago, I would praise Seagate as the only brand I trust. Today I'd say they are as reliable as a Maxtor drive, great paperweights in an age where we no longer rely on paper.
John
February 26, 2026
Product OK-ish, but no support email, and no help from management.
I have had a number of Seagate external drives, and two of them stopped working some time ago, so I thought I would try to recover them.I have been unable to find an email address for customer support, so I wrote to the CEO multiple times without any response.I also wrote to the CTO without any response.The drives still spin up - but no data comes out, so I suspect the Seagate interface is faulty, and the drives OK, but it would be nice to have some help, rather than the rudeness being encountered.
Larence
February 24, 2026
Seagate 24
Seagate 24. tb drive vibrates and makes noise. Support says to check w/Sea Tools. But NO MAC version. WTH? what kind of support is that?
Anne Berit Reitan
February 23, 2026
LaCie Rugged
Who put togheter the Lacie Rugged (seagate with LaCie name on it) and tought this was good? This person shoud be fired!!!! What a shitty product. I lost a year of photos. I trusted this crappy hardsick and used it for maindisck and backup. Both of them broke after 5 months. All the heads for the reader broke and now all my images are gone. Do not by anything from Seagate. You stuff is NOT safe!!!!!
Mike Haynes
February 20, 2026
Tech company we should all avoid...!
Having ordered a couple of Ironwolf drives for a new NAS, which were listed as 'In Stock' at the point of ordering. I queried why they hadn't been dispatched after a few days of inactivity, and then 2 days later I get an email saying my order has been cancelled for unforeseen circumstances. Not sure what those circumstances could have been as the items are still showing as 'In Stock' but of course the price has since gone up (presumably due to the AI pandemic!). This was my first and last experience dealing with such a terrible company. I can only assume they're one of Trump's little hero companies...with zero customer service and zero accountability...!!
Pete
February 16, 2026
Bought a 5TB Seagate basic 1 year ago
Bought a 5TB Seagate basic 1 year ago, today it started to fail:- SeaTools Long Generic failed- Windows logs show I/O retries / paging operation errors - Reproducible on multiple PCs/portsSo I tried to contact the customer support as the drive is still under warranty. I went to their contacts page where it starts to display the different languages you can contact them in, yet, and this is the crux: the contact details are blurred out, so they is NO WAY TO CONTACT THEM. It's unbelievable really. These guys are crooks. Don't buy from them!
Waylon Standridge
February 6, 2026
Do not purchase any product from this company they do not warranty there products
I bought a storage drive for my Xbox but my console wouldn’t even register it. So I had it looked at and the drive is a 5tb drive but the internal component said it was only a 500gb drive. When I mentioned that they confirmed it they said that since the internal drive isn’t matched to the case it voids my refund. And it had a red x on the component. So basically they put the wrong component in the case and sold it to be then said sorry that’s not the right component in the case so we can’t refund you.
Ian Lauderdale
January 19, 2026
Seagate seem to be having a Boeing…
Seagate seem to be having a Boeing moment - two drives failed in a month
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