screwfix.com Reviews
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2.7 / 5
Average user rating
5824
Total reviews
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screwfix.com Reviews
Read real experiences from customers of screwfix.com.
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G Cam
April 1, 2026
Your Points are Pants. Goodbye.
I have stopped shopping with Screwfix due to their new Points rewards! I See Zero reward . Just a pretty ill conceived marketing tool to push up your spend as the end of the month approaches!I will happily take Cashback (all stoped now).. or REALLY buy my loyalty and give me Avios or Nectar points .. For me your Points for Pants is a flop!!A few of the lads I speak to agree.. so if you see your sales numbers going down.. look internally.. dont blame everyone else...IMHO
Kyle Stott
April 1, 2026
Ollerton store is great
Ollerton store is great, staff are on point and super helpful, could not ask for more if you tried. Here daily and they never fail on customer service or support.
evan williams
March 31, 2026
Problems…
Putting purchases in my boot they damaged my car...then when I got home I found they had put incorrect items in the boots ...they emailed their ho re the car damage that could take days and then I have all the trouble to get it sorted and re the incorrect items they say I have to do the 25 mile round trip at my expense to change as they can't deliver. Can't speak to the branch as they won't give me a tel number so could go and find they don't have stock...terrible system
Craig Mandley
March 31, 2026
Ignored communication and inconsiderate staff.
I live opposite a newly opened ScrewFix in Wickford, Essex. It is bad enough the building of these units caused considerable disruption to the people who lived there, none of us wanted them but this was overruled. But since opening a member of staff rides a motorcycle and he seems intent on turning it on leaving it running for several minutes before deciding to ride off. We have a child at home and as this often happens at night he is woken up by this. I have contacted ScrewFix directly on two occasions in the last month, neither of which have been responded to.Refuse to shop somewhere where the company and staff are so ignorant and dismissive.
Andrew Lambert
March 31, 2026
Everything I buy from Screwfix is cheap…
Everything I buy from Screwfix is cheap quality. I bought kitchen cabinet handles that went rusty within 4 weeks, saw blades that shattered first time of using, screws that snap, rust, heads that just fail, no nonsense brands are useless. It should be called no work
Nicky Davis
March 31, 2026
Great service as usual
Great service as usual. Went to the screwfix on Sutton Road in Maidstone. The staff are always pleasant and helpful. You dont get that kind of consistent service at a merchant very often. This morning was a testament to this. An older guy helped me to my car with two tubs of tile adhesives. Thank you again!
User
March 30, 2026
Outstanding service and help at Haddington Screwfix
On Friday the 27th March, my wife and I were travelling on the A1 in our motorhome when without any warning the large roof window disintegrated. And just to added to the stress,it started to rain.I went to Screwfix in Haddington,East Lothian and with the excellent service and help from Ryan we got the large gap in the roof sealed. He had no hesitation in getting us a suitable ladder to get to the roof. There was no other way to get to it. He stood by in case we needed anything else. Without his help, there could have been serious water damage.
Justin John
March 30, 2026
5 Star Service from Gorseinon (Swansea) Branch
The team in the Gorseinon (Swansea) branch are excellent! They always look after me and have exactly what I need when I need it. I use them as one of our main merchants for work and their service and communications are second to none, well done and thanks!
Mepp_Rider
March 29, 2026
This shop refuses to recycle batteries they sell
I was shocked that now days this supplier refuses to recycle lithium batteries they are selling, more, of their own brand Erbauer. Unbelievable
John Carter
March 28, 2026
Substandard Product
Bought a new Honeywell valve and solenoid valve for central heating system. Lasted just one week and had to call British Gas out in the end on a call out fee. Turned out the supposedly brand new Honeywell controller was faulty. Unfortunately they could only replace the faulty part so could not return and £86 down the drain......Not the first time Screwfix has sold me a substandard product.
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