schuh.ie Reviews
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3.4 / 5
Average user rating
79
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for schuh.ie.
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schuh.ie Reviews
Read real experiences from customers of schuh.ie.
Brands may not incentivize or pay to hide reviews.
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Grainne Murtagh
January 26, 2026
Awful quality and company
Terrible company to deal with online. Poor quality ladies boots. They sent a used shop pair the first time, replacement pair were different and quality terrible. Customer service is facebook. Tried to leave a review on their site but conviently it doesn't show.
Christina Norton
January 9, 2026
Absolutely delighted 😊 quick delivery…
Absolutely delighted 😊 quick delivery and top quality runners
customer
November 28, 2025
The friendliest & most helpful staff in…
The friendliest & most helpful staff in this store I went into buy a pair of trainers for my daughter but ended up buying 3 pairs of shoes, the staff are a wonderful addition to any store.
Kelly-Ann Blachere
November 18, 2025
Returns
Dropped2shop a return almost 3 weeks ago. Cannot get through to any customer service and the bots are claiming they cannot see anything. Have also contacted the drop2shop company with no resolution
Zerina
September 10, 2025
Learnt my lesson never again buying from them
Despite previous negetive interactions with schuh, I used them again and received a pair of defective boys shoes. Both velcro straps on the pair of shoes that I paid 48euro for are closing in the same direction. They politely told me to return it to the nearest store which is 40mins away. No further assistance and then I asked if they would consider a partial credit so I could buy a new pair elsewhere they offered me 10% which is laughable. I'll never be purchasing from them again. What a waste.
Edel
September 5, 2025
Customer care were so accommodating!
I recently bought a pair of Birkenstocks in the Blanchardstown store. As I owned other pairs already I brought the box straight to the till without trying them on or looking at them closely. On opening the box a week later i noticed there was some excess glue and glue stains on the soles of the candles. I contacted customer care via chat and moved on to messenger and they were so helpful. I had paid in cash so they suggested I bring them back for exchange/ refund in store. When I explained that I was 8 months pregnant and nowhere nearby a Schuh store they were so accommodating. I posted the sandals back and have been refunded for the sandals (unfortunately they were now out of stock in my size) + the postage cost to my bank account. I really appreciated the flexibility in their returns policy when I explained getting to a store wouldn't be easy at the moment!
Margaret Doyle
September 2, 2025
I went into your Liffey valley store…
I went into your Liffey valley store the weekend and we were looked after by Shona. Such a friendly girl with a big smile. She made our purchase seamless and was full of knowledge about our new balance purchase. With such helpful staff Schuh are definitely doing something right. Well done Shona, you are an asset to Schuh and I will be back. Thanks x
Michelle Cawley
August 16, 2025
Flawless returns system
I bought shoes for my daughter. They were too small unfortunately, and needed to be returned for the next size up. I went online, set up the return and dropped the shoes to my local drop off point to be collected. I was informed via email of pickup, delivery and then exchange by Schuh themselves. The process took 4 days. Highly impressed and would thoroughly recommend this company.
James Flynn
July 27, 2025
Excellent Customer Service by Cillian at Suhuh Blanchardstown Branch, Dublin
Dear Sir / Madam,I called to your Blanchardstown branch today with my daughter and we both bought runners. We were both very fortunate to be greeted by Cillian who was excellent in his professional customer service approach to us both. Cillian went out of his way to assist us both and in my opinion Cillian is an excellent ambassador for Suhuh.I hope this positive feedback is relayed back to Cillian and his manager for a very enjoyable customer experience at Suhuh Blanchardstown.Best Regards,James Flynn
Natalie Keogh
July 13, 2025
Myself & my daughter shopped in Schuh…
Myself & my daughter shopped in Schuh Pavilions twice this week, Carla looked after us after us on both occasions, such a lovely girl with the biggest smile and so friendly, she went above and beyond to help my daughter get everything she needed for her 6th yr holiday. Such an asset for Schuh, Thank you so much Carla x
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