scentsy.com Reviews
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3.3 / 5
Average user rating
250
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for scentsy.com.
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scentsy.com Reviews
Read real experiences from customers of scentsy.com.
Brands may not incentivize or pay to hide reviews.
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Nicola Cacciacarro
April 13, 2026
Extremely dissappointed with my…
Extremely dissappointed with my experience this time around. I have purchased from them in the past with complete satisfaction. I was very happy with the level of scent their room sprays gave off but definitely not this time around. They lose scent within 10 minutes of spraying them. I called customer service to ask for a refund and was denied. They offered an exchange but I had to pay the shipping cost of $18 AGAIN. It would have cost me $40 in shipping for a $13 product. They sent a link to leave a review and low and behold the link did not work. Needless to say, I will not be purchasing from them again.
Kiara Lemmone
April 9, 2026
It is a terrible company
It is a terrible company. My new warmer came defective ( all the frosted finish coming off). They claim that is normal and won't do anything about it. My club bars are 7 years old. I just recieved my club and I complained that a few were poured in 2019. They offered to send me fresh and again they sent me 7 year old bars. The customer service is the worst. I can no longer purchase from such a terrible company. I used to purchase so much but the quality and customer service is the absolute worst now. Ashame.
Skeptic
April 6, 2026
Received a shock from this candle…
Received a shock from this candle warmer lightbulb placement. Unsafe.
Brigitta
March 22, 2026
Quality has declined
Quality has declined , scent doesnt last long anymore , and is now too expensive for what it is . Their warmers are nice but again become too expensive unless they have a mega sale on. As for their new edition of the candles at 40 pounds ! Is ridiculous! ...get better quality wax from people who make their own wax . I found one whose quality of wax, scent throw and all products outshine scentsy . Scentsy have gone massively downhill!
Laura
February 21, 2026
Although the wax burners are lovely in…
Although the wax burners are lovely in there self, but the wax didn't seam strong mild smell iv have used different fragrances the only ones strong was xmas ones,and quite expensive
Alaina
February 11, 2026
I have the baby grand warmer and it…
I have the baby grand piano warmer and it started sparking and almost caught fire where the cord goes into the mechanism that holds the bulb.. since they have a lifetime warranty on their warmers I called them up and apparently I have to pay $10 for the other warmer that I picked out.. They only gave me a $35 credit. They don’t taken into consideration inflation. The price of the warmers went up a little bit since I had purchased the grand piano warmer.. I thought a “lifetime warranty “ ment they replaced my broken warmer not made me pay a difference for another one, and I still have to send my old warmer back.. what a rip off
Jimmy Jimmy
January 27, 2026
Mormon Culty Company DO NOT SUPPORT
Well since scentsy wants to try and remove my review let's do it again. This company is one of WORST in all of IDAHO maybe even the west side of the US. You can work for them for years. Be one of the TOP employees in your department and they will up and fire you if you are over the age of 50. Last year they cut between 50-100 employees 99% being above the ages of 50. Only reason I know is someone i know was layed off and they GAVE this person a list of everyone they layed off with their ages and how long they were at the company. These people have made BILLIONS since they started and couldn't even give them a bad severance package it was AWFUL not even enough for 2 months off of work. This company also treats its employees like complete garbage and they reward stupidity. The co workers of this person I know would show up to work late almost EVERY day, would leave EARLY multiple days a week and these. You can do whatever you want at that company if you are MORMON. If you are not MORMON, you will be treated like garbage because youre not part of their culty club. DO NOT SUPPORT THIS COMPANY. absolute joke of a company. Thanks Scentsy for trying to remove my other comment! I will be back if you would like to remove this one as well!!! You deserve less than 1 star.
alex osborne
January 6, 2026
Scents products are poor!
The wax melts when first added to the warmer smell incredible, this smell probably lasts for 6-10 hours max.....The lamps also fail quickly, constantly having bulbs blow then the lamp itself doesn't turn on.....100% recommended going back to the original tea light method personally. Overall, very disssapointed in the Scentsy products along with there customer service.
John Black
December 18, 2025
Tried to order some wax, but website is made of manure.
Tried to order some wax, but apparently because they ran out of "free gift bags" which you can't remove from the order, it wouldn't let me buy anything. Tried several times and it just kept saying "sorry, this isn't available so we've removed it from your basket" only, it hadn't removed it at all and you can't do it manually so means you can't actually order anything. Absolute toilet of a website, I see the general reviews for scentsy are pretty bad now and when you include bot reviews that shows a real terrible product and a terrible team. Waste of time, I'll go try someone elses wax, someone whos website actually works.
Anne Canfield
December 15, 2025
The worst company
The worst company. This company makes lots of promises and does not keep any of them. I was sellling and in the middlle of a party my account was canceled and I could get my pay. I went round and round with the Portal company and if I wanted payment I had to pay an extra $9.00 to mail a check!!!!
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