samsung.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 6,692+ users reviewing Samsung. Read verified ratings and real customer experiences on samsung.com before you order.
Related articles
1.3 / 5
Average user rating
6692
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for samsung.com.
Brands may not incentivize or pay to hide reviews.
samsung.com Reviews
Read real experiences from customers of samsung.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Paridokht Azizollahi
March 28, 2026
Galaxy S25 Ultra
I purchased the Galaxy S25 Ultra in August 2025 and invested heavily in the Samsung ecosystem — Galaxy Watch 7, Galaxy Buds 3 Pro, the works. What I got in return was nothing short of a disgraceful experience from a company that calls itself a market leader.I say this as someone who has been a loyal Samsung fan for years. I genuinely loved my Galaxy Note 10 and Galaxy S8 — those were phones that earned the flagship title. They had character, solid build quality, and delivered on their promises. The S25 Ultra? It doesn't even come close.Build Quality — Shockingly FragileI placed a standard camera lens protector on the phone from day one. When I went to replace the protector, the entire camera lens housing came off with it. Let that sink in. A simple protector swap ripped the lens frame right off a $1,300+ phone. And the adhesive residue? Permanently stuck. No amount of cleaning removes it. For a phone at this price point, this is inexcusable.Camera — The Biggest Lie Samsung SellsSamsung markets this phone on its 200MP camera. In reality? The photos are soft and blurry — not just at 200MP, but at 50MP and even 12MP. Every single resolution produces muddy, unfocused shots. I've compared them side-by-side with an iPhone, and the difference is humiliating for Samsung. You'd think a phone built around its camera would at least get the camera right.S Pen — Gone Without a TraceThe S Pen slipped out and got lost. Fine, that's partly on me. But Samsung offers absolutely zero meaningful tracking for it. No alert, no find-my feature, nothing. For a component that's integral to the phone's identity, this is a baffling oversight.Ecosystem — SmartThings Find Is UselessI misplaced my Galaxy Buds 3 Pro and turned to SmartThings Find for help. It was practically useless. Apple's Find My network runs circles around it. If Samsung wants people to buy into their ecosystem, the least they can do is make it functional.Bottom LineSamsung is coasting on brand recognition while delivering a product that doesn't hold up to basic scrutiny. Fragile build, underperforming camera, and a half-baked ecosystem. I expected a flagship experience. What I got was buyer's remorse.I'm switching to iPhone at the first opportunity — and that's coming from someone who has defended Samsung for years. Samsung didn't just lose a customer. They lost an advocate.
Brian
March 28, 2026
I bought a Samsung TV
I bought a Samsung TV. No, I bought what I thought was a Samsung TV, I actually bought a huge advertising column, so complicated and completely useless and only for frustration.I have been a Samsung customer for many years, but now it's over, I don't want to pay for all your advertisements for everything I don't want to watch, I just want to watch TV, which is almost impossible on what Samsung calls a TV.
TJ Tom
March 28, 2026
The Lies of Samsung
I have been a Samsung loyalist for a while. I currently hate virtually every "customer service" interaction I've had with the company. It started with the phone purchase. I bought on launch day (February 26), but I waited until the delivery window was far enough out where I'd be in town to receive it. They forecast April 3. Perfect. March 5, I get an email saying my phone has shipped. I called and asked them if it was just the ear buds... nope the entire order. I explained I was out of the country and no one would be there to receive it. I asked them to recall or delay the shipping. They informed me there was nothing they could do... it had shipped. I reached out to UPS to reroute or return the order, they said only Samsung could request that. SAMSUNG LIE #1When I informed Samsung that I wouldn't be there to sign, they said not to worry, the delivery required a signature, and because no one was available to sign for it, it would be returned. Nope. On March 9 The driver dumped it and left. SAMSUNG LIE #2I called Samsung on March 9th to inform them 1) their package which supposedly required a signature was left on my porch (without a signature) and I wouldn't be able to get it. They suggested inconveniencing one of my neighbors to remedy their screw up. I explained I wouldn't be back in the country until March 25 and couldn't send it back until then. They said it would be fine and they'd send me a return label. Except no label came. SAMSUNG LIE #3March 25, I call in to re-request the label and they inform me that they can't issue me a label because I'm passed the return window.I've initiated a charge-back with American Express. Samsung is a sad shadow of what it used to be, with borderline scam policies, peopled with near-criminal levels of ineptitude and inconsistencies. Do not trust them. Don't trust their customer service team. Don't believe anything they say.
Paul Fehringer
March 27, 2026
Wish I could do a negative
Wish I could do a negative. I finally convinced my wife to trade in her broken samsung for an Iphone. She decided after a month to go back to a Samsung so we ordered a refurbished Galaxy s23 Ultra directly from Samsung after all the great reviews on their refurbished phones. I would love to give the phone a great review, but it's been 2 weeks and they keep changing the delivery date. Customer service is USELESS! They keep telling me that they are doing their best to get the phone to me. This past time I asked to talk to a manager and I have been on hold for 45 minutes already. I'm going to look for another phone elsewhere. Samsung will NEVER get my business.
susan schubert
March 27, 2026
Very easy to reach
Very easy to reach, efficient and friendly
michael barber
March 26, 2026
Shockingly Bad Customer Services
I pre-ordered the Samsung S26 along with a protective case and arranged a specific delivery date. On the day of delivery, after receiving confirmation from the courier that my item was on the way, I was informed by Samsung via email that while the handset would arrive, the case would be delayed by a further three weeks.When I raised this issue with customer service, I was advised to cancel the order by refusing delivery, which I did. Shortly after, I noticed a different offer: the same handset with a free case (again, not arriving at the same time). I purchased this deal and, in the meantime, bought a cheap case elsewhere.After receiving the new handset, I discovered that PayPal showed I owed payment for two phones and one case. I contacted PayPal, explained the situation, and the issue appeared to be resolved as my balance was corrected shortly afterwards.A few days later, Samsung remotely locked my phone, leaving it usable only for emergency calls and their customer service line. On 12th March, I spent hours being passed between departments, with no one able to explain the issue. Eventually, I was told that PayPal had raised a dispute. A Samsung staff member even called PayPal while I was on the line, only for PayPal to confirm there was no dispute and that the phone should never have been locked.Despite this, the phone remained unusable. That evening, I had no choice but to purchase a temporary replacement handset just to stay connected for work and family, which I had been recommended to do so by the Samsung employee I was speaking with "Anne"The following day, with the phone still locked, I spent another three hours trying to resolve the issue. I was offered a £100 gift card as compensation, but this felt inadequate, especially as it didn’t cover the cost of the replacement handset and Samsung’s prices on their website for accessories are significantly higher than other retailers.I later spoke to a manager, “Chris,” who promised to review my calls and respond within five days. This deadline passed with no contact. After eventually reaching him again a week later, he admitted he hadn’t reviewed the case due to being too busy and said he would pass it to the UK resolutions team.I then received an email from their ukceo email address from someone called “Darryl” who advised that he was reviewing my case and would respond within five working days. One hour before that deadline, another representative, “Darren,” contacted me saying Darryl was unavailable and he would handle the case instead. Since then, my follow-up emails asking for a clear timeframe have gone unanswered.In his email to me Darren was quick to point out that Samsung’s terms and conditions do not cover loss of business disruption or replacement devices, he failed to respond when I highlighted that I had been sold a phone that Samsung themselves rendered unusable and then refused to accept me to return it.At this point, I have no clarity, no resolution, and no confidence in Samsung’s customer service. I’ve always liked Samsung products, but based on this experience, I would seriously reconsider buying directly from them again.I was told on the 12th March that this complaint had been raised to the highest complaints level, still I sit here on the 26th with nothing being resolved.
Klára Pačandová
March 26, 2026
Disgusting customer service, nobody cares about their customers
We bought a fridge and it was brought to 4th floor by DPD. The couriers damaged the fridge. Samsung accepted the issue and promised us that they will schedule pick up of the damaged fridge and send us new one. When DPD couriers arrived, they told us that they will not bring the fridge downstairs, that it should have been done by us (not possible as we do not have an elevator and it’s just me with small baby and my husband) and they simply left. After 1 week of arguing with Samsung, they were not able to communicate with DPD to arrange the pick up to bring the fridge downstairs and like parrots were repeating that we have to bring the fridge downstairs by ourselves and told us we can ask someone for help. What a joke this company is. Zero help from their side, nobody cares about their customers and instead of trying to help you for a damage that was made on their side, they just basically copy-paste the same words to get rid of you asap. Big disappointment. Never again Samsung.
Y V
March 26, 2026
Save money stay away - ZERO stars
I purchased the Samsung stove (model NE63T8751SG), and within the first 6 months, we started experiencing major issues with the burners. They would either not heat at all or jump straight to maximum temperature—there was no control in between. Cooking became nearly impossible.We contacted customer service multiple times while the stove was still under warranty. Each time, we were given the same useless advice: unplug the unit and plug it back in to “reset” it. We followed their instructions and continued dealing with the issue for months.When we called again just before the one-year warranty expired, we were suddenly told that this is a known defect and that a replacement part is required. However, now that we were at the end of the warranty period, we were told it would cost us $600. This is incredibly frustrating considering we reported the exact issue multiple times during the warranty period and were told there was “no resolution.”A second major issue was even more concerning: one of the burners overheated due to the lack of temperature control and actually burned through the glass cooktop from the inside. We reported this multiple times during the warranty period as well. Canadian customer service repeatedly told us it was not covered.Out of frustration, we contacted Samsung’s U.S. support. Both Canadian and U.S. teams required us to submit photos and complete live video inspections—an extremely time-consuming and frustrating process that felt more like a mandatory hurdle than genuine support. After all of this, U.S. support confirmed it was a manufacturing defect and said it should be covered. However, because we are in Canada, we were told policies differ—and nothing would be done.Every customer service call took at least an hour, with excessive and unreasonable requests, including showing our entire kitchen setup and cookware. We were repeatedly blamed—told our pots (standard Henckels cookware) were the issue or that we were cooking too much food. The experience was condescending and dismissive.At one point, they claimed the damage was just a surface scratch. When we asked if the stove was safe to use, they admitted it was burned and unsafe. Yet somehow, it still wasn’t covered under warranty. Instead, they focused on a minor scratch elsewhere on the stove to deny the claim, completely ignoring the serious internal damage.In the end, we were told not to use the stove because it was dangerous, but also that we had to pay out of pocket—around $800 through a third party—to fix it.Final verdict:Nothing was covered during the warranty period despite repeated reports. As soon as the warranty ended, the issues were suddenly acknowledged—but only at our expense.If you enjoy taking 45 minutes to boil an egg because your stove only works at zero or maximum heat—and want to deal with exhausting, unhelpful customer service—then this is the product for you. Otherwise, stay far away from Samsung appliances.
Dr Ian Hodgson
March 26, 2026
Samsung a dreadful company
Samsung galaxy z flip 4, hardly used and following the latest software and security patch it now switches off when the screen is even partially closed Full switch off!This was absolutely caused by the software update. Please don't buy the Samsung flip phones as I feel Samsung caused this problem and claim it's nothing to do with them!Dreadful company
Eduardo Esquivel
March 25, 2026
Their customer service sucks
Their customer service sucks. It's run by AI and doesn't included any reasonable topics. It's all how they do well. Secondly when asked to talk to a resp they call you and immediately hang up
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).