samsclub.com Reviews
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1.5 / 5
Average user rating
1253
Total reviews
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samsclub.com Reviews
Read real experiences from customers of samsclub.com.
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jackie mcandrews
April 11, 2026
First of all when I called I was hung…
First of all when I called I was hung up on three times then when I finally got someone, I could not understand a word he said they automatically renewed my card for $110 which I did not approve. I was trying to resolve this matter. I do not want Sam’s card now they say my card expired, but the bank has given them $110. I have no card and I’m out $110. I do not want Sam’s card.
John Leighliter
April 9, 2026
Poor Shipping Quality at Sam's Club
Received an order from Sam's Club that included canned chicken. At least one of the cans were damaged leaking. It had to had been packed damaged as it was put into a Ziplock bag to limit the leakage to the other items in the box. Spent nearly an half hour on the phone to get a replacement. Very disturbing experience.
Dale Williams
April 8, 2026
Called to reduce membership to the…
Called to reduce membership to the cheapest one. Could hardly understand person I was talking to…. Definitely wasn’t from Arkansas.
Melody T
April 2, 2026
Very quick delivery on a large tv!
I have been a Sam’s Club member since 2010. Recently I moved and decided to try a club that starts with a B and ends with J’s in addition to keeping my Sam’s membership because I have always had positive experiences. I ordered a new tv from the other club because they had an additional warranty and they were closer to my home so I thought I would get the tv quicker. Long story short, it was a nightmare! Canceling the order took over an hour and a half. I then ordered the same tv from Sam’s at 10 pm. I picked delivery time from 8-10am and at 9:24 my tv was safely delivered on my porch! Not sure what the staff or management were like because everything went smoothly and I didn’t need to contact them. I will be making the extra drive to Sam’s and canceling my other membership.
jenni Pfeffer
April 1, 2026
Not worth the headache and prices. Not cheaper than any other store
Costco is much better about offering organic items and Sams club takes over a week to ship. This day in age, thats too long. They claimed there was delivery to my home, which admittedly is a distance from them, but I only purchased what I did because they said they'd deliver but when I went to pay, then, it tells me, nope. Pick up or ship. I've had a few different issues with misinformation from them. Same with sister store, Walmart.
Charles
April 1, 2026
Not a senior friendly place.
sams club is mostly name brand gmo products. Very little product of the usa frozen seafood. Long check out experience even for seniors coming early. I probably wont renew my plus membership
Vincent Aceves
March 30, 2026
I love Sam’s Club because It’s CHEAPEST…
I love Sam’s Club because It’s CHEAPEST in Sacramento, Plus The foods and Snacks is Cheapest too because it’s not expensive at all that’s a good deal. I love pizza pepperoni in Cafe it Was amazing. I’ve wonder they might building in Sam’s Club building at Rosin Ct NorthGate Blvd North Sacramento, Ca And Somewhere in Rancho Cordova, Ca and Somewhere in Fairfield, Ca
Neil Freed
March 25, 2026
Sam's Club has moved their customer…
Sam's Club has moved their customer support "off shore" and as a result they are saving a lot of money but no longer have service. The people that you get do Not speak sufficient English to even be able to have a conversation with them I paid my annual business membership renewal as usual via my bank bill pay service. Several weeks later the payment was returned to the bank with no reason given.After 4 hours of calls and no results I told the "supervisor" that I would like to speak to the corporate office to get an answer. I actually got a call back and the gentleman was polite, professional and explained that Sam's Club only takes payment via credit/debit, or check or cash "in store". He offered to charge my credit card they have on file. I never gave them a card and always pay cash when at the store. I have no idea how they got the card number. The card they had was closed over 20 years ago.I told the corporate rep. that I would drive to the store and pay with cash. I told him that I would never give Sam's Club a credit card because of their reputation of overcharging customers. He said he understood and was kind enough to offer and put a $25 credit on my account for my poor service.I really like the store's prices, and the store, but you have to watch them like a hawk to ensure you don't end up getting a raw deal. Pretty much like you do with ANY retailer these days, on-line or in house. The best way to pay for anything is with cash, your bank's bill pay service or PayPal. If they don't accept one of these then you need to look for a different source.
mike
March 25, 2026
I was told by management the food court…
I was told by management the food court would be run better but like a third world cold and burned food they just don't care the vero beach Sam's club I wrote the GM back 2 weeks ago not even care at the problems tomorrow I will be calling the state heath commission and the FDA on federal violations I have documented with photos and sams club reports how would you like to have the. man who makes your food chewing potato chips in his mouth while over the food warmer I have the photos
Dakota Meador
March 24, 2026
Was trying to change shipping address…
Was trying to change shipping address or cancel my order, and the chat support agents just kept disconnecting from the chat. The chat would tell me the wait was 10 minutes but then I'd wait half an hour with the time constantly changing from 1 minute to 0min to 5 etc. To ultimately be logged out of the website! I am constantly asked to log back in to the app or website while in customer support. Never got my help either.
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