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1.9 / 5
Average user rating
133
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for saltandstone.com.
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Read real experiences from customers of saltandstone.com.
Brands may not incentivize or pay to hide reviews.
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Panda Bear
April 10, 2026
Terrible customer service. I had accidentally made an order and immediately after contacted customer service for support. They reached out one day later saying its too late and they can't do anything. I then saw it was being shipped to the wrong address and they told me to figure it out myself by calling the carrier. What is the point of having a customer service when it makes the customer do all the work and be stressed out. I did like using one of their mists but after this experience I dont think Ill be using their website to order anything OR use any of their products moving forward. This is all such a headache. And most likely Ill have to drive to the address it was incorrectly shipped to.
Sharon Machrone
April 10, 2026
Reached out about a return, but got no response.Think they might be running out the 30 day clock.Also, told them the deodorant caused my clothing to smell absolutely rank and asked if I could return an unopened package. They said no because it was more than 30 days, even though I said the product was defective.Re the deodorant: Do not buy. I have had to have clothing washed and dry cleaned multiple times to remove the odor left by the deodorant.
Zarina
April 7, 2026
We bought Salt & Stone deodorant, and within less than a month, it completely damaged our clothes.The oils from the deodorant left very visible stains that won’t come out, making several items unwearable.Very disappointing result. I would not recommend it.Be careful — it can damage both light and dark clothing in a short time.I wish i could add photos
jildaelaine
March 27, 2026
I absolutely love this deodorant. It smells wonderful and lasts almost 24 hours with no aluminum in the ingredients!!! It has probiotics that work with your own skin chemistry. I will never buy another brand as long as I can purchase this!
Anna B
March 27, 2026
DO NOT BUY... Doesn't last and terrible customer service from refunds and exchanges. Bought the deodorant and you should carry it with you all the time because it does not last for more than a few hours. I was willing to look past it becuase it's "natural" right... I then ordered the mist discovery set but didn't care for it and didn't use it so I've attempted to contact them 3 times via email because there is no phone number... what company doesn't have a customer service phone number?? 2 weeks since receipt of the order, 3 attempts to contact them with zero responses.
Yvonne Pickford
March 12, 2026
DO NOT ORDER FROM THIS COMPANY!!Ordered the body mist as a gift. However it didn’t arrive in time and I would like to return the item. There is. I informed in the website re returns so e-mailed them twice and have not had a reply. This is totally unacceptable as by law you have 14 days to return.
JS
March 10, 2026
I did not receive a discount that was applicable. It took a handful of emails out to customer service before I received a response. During the following numerous emails S&S showed ZERO desire to offer a solution nor did they show any evidence that there was a concern to address the issue or the dissatisfaction of a new customer.... seems myopic. Even worse they acknowledge the problem was a result of their website.From Salt & Stone:"Hi there,I completely understand your frustration, it’s confusing when you’re trying to secure a specific deal and the cart doesn't behave as expected."I (new customer) hardly recommend you purchase product elsewhere.
Lori G
March 9, 2026
Rubbish! Don’t waste ur money like I did. The scent last a few minutes and it’s gone, scents are rubbish too . Cheap product, with social media hyping it up. Wish I could get my money back 😢
Katerina
March 8, 2026
Although Salt & Stone deodorants get a lot of hype on social media, I wasn’t particularly impressed with the product. First, I found it quite overpriced, especially since it seems to run out fairly quickly. Second, it left a noticeable white residue on my clothes after application. Lastly, I didn’t find it very effective at preventing odour, and it also had an oily texture that I didn’t enjoy.
Stacy Campbell
March 6, 2026
I ordered the discovery bundle of body mists and I received the order within four days. When I opened the package, one of the vials was only half full. I contacted Salt and Stone via their web page to advise of the issue. I received a response within two days, and within 48 hours they had shipped a new discovery bundle, free of charge. That is amazing customer service! Oh…and I love the body mists. I will definitely order more in the future.
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